Podcast
Questions and Answers
In the context of the marketing mix, what is the primary role of promotion?
In the context of the marketing mix, what is the primary role of promotion?
To inform and persuade customers and potential customers to buy a business's products.
Explain how 'below-the-line promotion' differs from advertising.
Explain how 'below-the-line promotion' differs from advertising.
Below-the-line promotion isn't paid for communication but utilizes incentives to encourage consumer purchases, whereas advertising is paid communication through various media.
A business is deciding its advertising budget. What are three factors they should consider?
A business is deciding its advertising budget. What are three factors they should consider?
Percentage of predicted sales revenue, how much competitors are spending, and how much the business can afford.
Give an example of informative advertising and persuasive advertising.
Give an example of informative advertising and persuasive advertising.
What are some advantages and disadvantages of using television as an advertising medium?
What are some advantages and disadvantages of using television as an advertising medium?
Give some examples of when sales promotion might be used by a business?
Give some examples of when sales promotion might be used by a business?
For products that are bought on a daily basis, how effective is the AIDA model?
For products that are bought on a daily basis, how effective is the AIDA model?
What are the advantages to marketers of using magazines as an advertising source?
What are the advantages to marketers of using magazines as an advertising source?
What is the main goal of sales promotion?
What is the main goal of sales promotion?
What are some of the factors a business needs to consider as part of international marketing regarding cultural issues?
What are some of the factors a business needs to consider as part of international marketing regarding cultural issues?
What is likely to be the most important factor when determining if personal selling should be used?
What is likely to be the most important factor when determining if personal selling should be used?
What must businesses do to raise the value of their products in today's international business environment?
What must businesses do to raise the value of their products in today's international business environment?
What are some of the features of good customer service?
What are some of the features of good customer service?
For what types of products is negotiation about price or product features most likely to be needed?
For what types of products is negotiation about price or product features most likely to be needed?
What does 'evaluate the effectiveness of the campaign' mean and why is it important?
What does 'evaluate the effectiveness of the campaign' mean and why is it important?
What are some examples of how a business can improve its public relations?
What are some examples of how a business can improve its public relations?
What is one disadvantage of using the internet as a method of advertising?
What is one disadvantage of using the internet as a method of advertising?
Why is personal selling more effective in a business that sells cars?
Why is personal selling more effective in a business that sells cars?
What is the purpose of creating an appropriate advertising campaign?
What is the purpose of creating an appropriate advertising campaign?
Explain why sales promotion is more effective in boosting sales during the off-season?
Explain why sales promotion is more effective in boosting sales during the off-season?
Flashcards
Promotion
Promotion
Marketing activities used to communicate with customers and potential customers and persuade them to buy.
Advertising
Advertising
Paid-for communication using media (TV, radio, print, online) to create product awareness and persuade consumers.
Sales Promotion
Sales Promotion
Techniques like 'buy one get one free', price reductions, free services, gifts, and displays to encourage sales.
Below-the-line Promotion
Below-the-line Promotion
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Personal Selling
Personal Selling
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Direct Mail
Direct Mail
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Sponsorship
Sponsorship
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Informative advertising
Informative advertising
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Persuasive advertising
Persuasive advertising
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Attention (AIDA Model)
Attention (AIDA Model)
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Interest (AIDA Model)
Interest (AIDA Model)
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Desire (AIDA Model)
Desire (AIDA Model)
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Action (AIDA Model)
Action (AIDA Model)
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Customer service in promotion
Customer service in promotion
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Giving advice about the product
Giving advice about the product
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Delivering goods for customers
Delivering goods for customers
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Providing credit facilities
Providing credit facilities
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Study Notes
Promotion in Marketing
- Encompasses marketing activities informing and persuading customers to purchase products
Role of Promotion
- Informs consumers of product details (price, place) to increase sales
- Crucial for mass market sales and brand name recognition
Aims of Promotion
- Educate public on specific issues
- Introduce new products
- Gain competitive edge
- Enhance company image
- Increase sales
Types of Promotion
- Advertising: paid communication using media to inform/persuade
- Sales Promotion: incentives like "buy one get one free", or samples
- Below-the-Line Promotion: incentives (coupons, rewards)
- Personal Selling: direct sales with relationship building
- Direct Mail: sending marketing materials to customer addresses
- Sponsorship: associating brand with events for awareness
Advertising Process
- Set Objectives: define advertising purpose
- Decide Budget: set spending limit based on sales, competitors, or affordability
- Create Campaign: develop advertising strategy based on audience and aims
- Select Media: choosing cost-effective advertising channels (e.g., TV, newspaper)
- Evaluate Effectiveness: measure if advertising achieved goals
Types of Advertising
- Informative: Provides extensive product details
- Persuasive: Convinces consumers of product necessity
Advertising Media: Advantages & Disadvantages
- Television: Wide reach, attractive product presentation, high cost
- Radio: Affordable, memorable with jingles, limited visuals
- Newspaper: Reaches many, cheap locally, not attention grabbing
- Magazines: Targets audience, visually appealing, published Monthly/Weekly
- Posters/Billboards: High visibility, inexpensive, easily missed
- Cinemas: Positive visual, cheap, depends on target audience films
- Leaflets: Wide reach, delivered, may not be read
- Internet: Global reach, detailed info, easily missed
- Others: Branded delivery vehicles, inexpensive, limited visibility
Effective Ad Design (AIDA Model)
- Attention: make consumers aware
- Interest: pique consumer
- Desire: create want
- Action: prompt purchase
Sales Promotion: Purpose & Methods
- Boost short-term sales and attract new customers
- Price reductions
- Gifts packaging
- Competitions
- Point-of-sale displays
- After-sales service
- Free samples
Sales Promotion Advantages
- Boosts sales during slow periods/ season
- Encourages product trials
- Increases purchase volume
- Attracts customers from competitors
Sales Promotion Consideration Factors
- Product life cycle stage
- Product nature
- Advertising budget
- Cultural sensitivity
- Target market
Personal Selling
- Used for variable items (housing)
- Product advice
- Negotiated sales
- Expensive products (cars)
- Business sales
- Trade fair presence
Public Relations
- Improves brand image through:
- Sponsoring events (football games)
- Giving to charity
- Encouraging employee participation in good causes
Customer Service
- Retains customers in competitive landscape
- Offer Product advice
- Customer delivery
- Provide credit
- Share product use
- After-sales service:
- Warranties
- Regular Product checks
- Refund faulty products
- Exchange unsatisfactory goods
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