chapter 8 (i)

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Questions and Answers

What approach did FiLLi Café take during the COVID-19 pandemic?

  • Closed all outlets permanently
  • Increased focus on take-out and deliveries (correct)
  • Expanded in-dining services
  • Launched new beverage items

What is one of the future goals for FiLLi Café as mentioned in the content?

  • To reduce the number of outlets in Dubai
  • To focus solely on local customers
  • To discontinue their tea products
  • To open outlets in Saudi Arabia and Bahrain (correct)

Which statement best describes the ambiance of FiLLi Café?

  • Formal and business-oriented
  • Strictly a take-out service with no seating
  • Warm and friendly, like a second home (correct)
  • A sophisticated setting only for special events

What are the intended benefits of applying the customer value-driven strategy?

<p>To create long-lasting customer relationships (D)</p> Signup and view all the answers

How did the design of FiLLi Café accommodate customer preferences?

<p>By providing comfortable sofas and flexibility (B)</p> Signup and view all the answers

How many outlets did FiLLi Café aim to establish by expanding in the UAE?

<p>100 more outlets (A)</p> Signup and view all the answers

What marketing aspect does the story of FiLLi Café emphasize?

<p>Building and managing customer relationships (D)</p> Signup and view all the answers

Which countries are mentioned as potential locations for FiLLi Café's expansion?

<p>Saudi Arabia and Bahrain (D)</p> Signup and view all the answers

What do buyers of an Airstream trailer primarily seek beyond just a vehicle?

<p>A shared dream of style and high adventure (D)</p> Signup and view all the answers

Which of the following is NOT mentioned as a component that product planners need to develop?

<p>Target marketing strategy (D)</p> Signup and view all the answers

What does the Airstream brand's commitment to 'high adventure and faraway lands' signify?

<p>An appeal to aspirational values (D)</p> Signup and view all the answers

What is a defining feature of the Airstream product as described in the content?

<p>It combines numerous attributes to deliver core customer values (D)</p> Signup and view all the answers

Which attribute is crucial to delivering the core customer values of an Airstream trailer?

<p>Stylish trailer design (B)</p> Signup and view all the answers

What does the term 'core product' refer to in the context provided?

<p>The essential value and experience that the product delivers (A)</p> Signup and view all the answers

What can be inferred about consumers' relationship with the Airstream brand?

<p>They have a deep emotional connection with the concept of adventure (A)</p> Signup and view all the answers

What aspect of the Airstream trailer's attributes contributes to its brand identity?

<p>The combination of name, styling, features, and finish (A)</p> Signup and view all the answers

What visual change did the new logo introduce under the letters 'o' and 'p'?

<p>An upward curving red line (B)</p> Signup and view all the answers

Which brands are mentioned as examples of companies that use wordless logos?

<p>Apple and Twitter (A)</p> Signup and view all the answers

Which of the following locations was NOT mentioned as a destination for Airbnb's "Night At" program?

<p>The Eiffel Tower in Paris (B)</p> Signup and view all the answers

What was a notable change in Audi's logo redesign?

<p>Removal of the red wordmark (C)</p> Signup and view all the answers

Which of the following is NOT a characteristic of Airbnb's "Night At" program?

<p>Exclusively available for Halloween (C)</p> Signup and view all the answers

What is the main purpose of Airbnb's "Night At" program, as described in the text?

<p>To create unique and memorable travel experiences (A)</p> Signup and view all the answers

Why do companies need to be cautious when changing their brand logos?

<p>Customers may have strong emotional attachments (C)</p> Signup and view all the answers

What characteristic did the new Audi logo adopt for better adaptability?

<p>Flat black finish for versatility (B)</p> Signup and view all the answers

What specific event was the overnight stay in the Malibu Barbie Dreamhouse designed to celebrate?

<p>Barbie's 60th anniversary (C)</p> Signup and view all the answers

What emotion is associated with the new logo's design featuring a smiley face?

<p>Happiness (D)</p> Signup and view all the answers

Which of the following is NOT a location offered as part of the "Night At" program, as described in the text?

<p>A stay in a luxurious hotel room (A)</p> Signup and view all the answers

What is the main objective of the "Night At" program, as demonstrated by the mentioned experiences?

<p>To position the brand as a provider of unique and memorable travel experiences (A)</p> Signup and view all the answers

What factor is essential for logo redesigns, according to the passage?

<p>Maintaining customer familiarity (C)</p> Signup and view all the answers

Which of the following is NOT considered an "extreme" example of an Airbnb "Night At" experience, as described in the text?

<p>A stay inside the Oscar Mayer &quot;Wienermobile&quot; (B)</p> Signup and view all the answers

What aspect of logos is stressed as important in relation to customer perceptions?

<p>Emotional connections (B)</p> Signup and view all the answers

What is the primary reason for Airbnb's creation of the "Night At" program, as described in the content?

<p>To position the brand as a creator of unique and unforgettable travel experiences (D)</p> Signup and view all the answers

What is the main purpose of scanning QR codes on smart packaging?

<p>To access product information and brand experiences (C)</p> Signup and view all the answers

What type of information can consumers find on the webpage linked by the QR code on Yeo Valley Organic’s packaging?

<p>Product ingredients, recycling information, and recipes (D)</p> Signup and view all the answers

What is a key advantage of using QR codes on smart packaging?

<p>QR codes can be updated remotely without reprinting packaging (C)</p> Signup and view all the answers

Which agency developed the connected packaging for Yeo Valley Organic?

<p>Sharp End (C)</p> Signup and view all the answers

What is the main idea conveyed by the phrase “always on” connected packaging?

<p>The packaging is always accessible to consumers via QR codes (B)</p> Signup and view all the answers

How many organic products does Yeo Valley Organic have?

<p>90 (D)</p> Signup and view all the answers

What kind of brand experiences does smart packaging offer?

<p>Interactive games, sweepstakes, and recipes (D)</p> Signup and view all the answers

What does Yeo Valley Organic's managing director highlight as a key benefit of using QR codes on packaging?

<p>The ability to update product information remotely (B)</p> Signup and view all the answers

Which of the following is NOT mentioned as a company that Serena Williams has endorsed?

<p>Apple (C)</p> Signup and view all the answers

What is the primary goal of "place marketing"?

<p>To attract tourists and new residents (A)</p> Signup and view all the answers

What specific initiative did Detroit undertake to promote itself?

<p>Creating a website showcasing the city's renaissance (A)</p> Signup and view all the answers

What is the message Tourism Ireland conveys to businesses?

<p>Ireland provides a favorable business environment and a skilled workforce (C)</p> Signup and view all the answers

What is the main message communicated by the "Best Jobs in the World" campaign launched by Tourism Australia?

<p>Australia is a beautiful and exciting country with unique and fulfilling jobs. (D)</p> Signup and view all the answers

What does Serena Williams mean by "I want to be the brand, instead of just being the face"?

<p>She wants to build a personal brand that represents her values and vision. (C)</p> Signup and view all the answers

What is the shared goal among Detroit, Tourism Ireland, and Tourism Australia?

<p>To attract tourists and boost their local economies. (A)</p> Signup and view all the answers

What is the most effective way to attract businesses and investment opportunities to a particular region?

<p>Promoting the region's skilled workforce and business-friendly environment. (B)</p> Signup and view all the answers

Flashcards

FiLLi Café

A café known for its warm atmosphere and flexible use.

Customer Relationships

Connections marketers build with customers to enhance loyalty.

Product

Anything offered to a market to satisfy needs or desires.

Product Classification

The process of categorizing products into consumer and business markets.

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Product Lines

A group of related products marketed by a company.

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Product Mix

The total range of products offered by a company.

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Services

Intangible products that provide value and satisfaction.

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Global Expansion

The strategy to grow a business into international markets.

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Core Product

The fundamental benefit a customer seeks from a product.

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Airstream Trailer

A stylish trailer representing adventure and exploration.

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Customer Values

The benefits that customers perceive and desire from a product.

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Product Features

Specific attributes that enhance the product's appeal.

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Brand Name

The label that identifies a product and its company.

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Packaging

The design and materials used to encase a product.

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Design

The plan or specification for the appearance of a product.

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Quality Level

The standard of excellence of a product.

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Serena Williams

Tennis star and entrepreneur who earned $45 million from endorsements.

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Endorsements

Promotions or support from celebrities for products or brands.

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Brand

A name or image associated with a product or person.

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S by Serena

Serena Williams' fashion line inspired by her personal values.

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Place marketing

Activities that promote specific locations to enhance their image and attract people.

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Detroit's marketing campaign

Promotion of Detroit as 'America’s Great Comeback City' to attract tourism.

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Tourism Ireland

Marketing strategy promoting Ireland as a prime travel destination.

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Best Jobs in the World

Tourism Australia’s campaign marketing unique jobs to attract interest.

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Airbnb's 'Night At' program

A series of unique one-night experiences in extraordinary settings.

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Dracula's castle stay

A Halloween-themed overnight experience in Transylvania.

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Oscar Mayer Wienermobile

A famous vehicle offering one-night stays inside it.

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Swiss Alps cable car stay

An overnight stay in a cable car high in the Swiss Alps.

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Underwater night at Paris aquarium

A sleep experience surrounded by sharks in an aquarium.

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Malibu Barbie Dreamhouse

A special stay created for Barbie's 60th birthday anniversary.

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Chicago Bulls sleepover

A VIP suite experience at the Chicago Bulls' home court.

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Extraordinary travel experiences

Unique and memorable travel options emphasized by Airbnb.

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Smart Packaging

Packaging that connects consumers to product information and experiences via technology.

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Yeo Valley Organic

A British dairy brand using smart packaging for its organic products.

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QR Codes

Quick Response codes that link to digital content when scanned.

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Put Nature First

Yeo Valley's campaign promoting sustainability and organic products.

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Remote Messaging

Ability to change content without reprinting packaging.

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Recyclability Information

Details on how packaging can be recycled.

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Product Recipes

Cooking ideas provided to consumers via packaging tech.

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Interactive Experiences

Features like games or tutorials accessed through packaging.

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Logo redesign

The process of changing a brand's visual identity, including symbols and typography.

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Wordless logos

Logos that use a symbol without any text or brand name, like Apple or Nike.

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Emotional connection to logos

The feelings and associations customers develop with a brand's logo over time.

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Interactive logo design

Logos designed to be adaptable across various digital platforms, enhancing user engagement.

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Audi's logo change

Audi's redesign involved removing the wordmark and simplifying their logo to four black interlocking rings.

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Brand symbols

Visual representations of a company that often encapsulate its identity without words.

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Customer logo attachment

The strong affinity and feelings customers have for existing brand logos.

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Visual representation

The graphic elements (like logos) that identify and differentiate a brand in the market.

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Study Notes

Product, Services, and Brands

  • Products are anything offered to a market for attention, acquisition, use, or consumption that might satisfy a want or need. They encompass tangible goods, services, experiences, organizations, persons, places, and ideas.

Product Classifications

  • Consumer Products: Purchased by individuals for personal use.

  • Convenience Products: Frequently bought, with little comparison (e.g., toothpaste).

  • Shopping Products: Less frequent purchase, compared carefully (e.g., furniture).

  • Specialty Products: Unique characteristics, with consumer effort to purchase (e.g., luxury cars).

  • Unsought Products: Consumers aren't actively seeking these (e.g., life insurance).

  • Industrial Products: Purchased for further processing or business use.

  • Materials and Parts: Raw materials, manufactured parts.

  • Capital Items: Significant investment, used in production (e.g., machinery).

  • Supplies and Services: Operating supplies, maintenance items.

Service Characteristics

  • Intangibility: Services cannot be seen, tasted, felt, heard, or smelled.
  • Inseparability: Services are produced and consumed simultaneously.
  • Variability: Service quality depends on who provides them and when, where, and how.
  • Perishability: Services cannot be stored for future sale.

Service Profit Chain

  • Internal service quality: Superior employee training and environment enhances ...
  • Satisfied/productive service employees: Leading to greater service value.
  • Satisfied/loyal customers: Satisfied customers lead to ...
  • Healthy service profits and growth: High service firm performance.

Brand Equity and Branding Strategy

  • Brand equity: Differential effect that knowing a brand name has on customer behavior (attitudes, emotions, and actions).
  • Brand value: Total financial value of a brand.
  • Brand positioning: Positioning clear brand image through attributes, benefits, or beliefs/values.
  • Brand name selection: Important for ease of pronunciation, recognition (e.g., iPhone, Google).
  • Brand sponsorship: National, store, licensed, or co-brand arrangements.
  • Brand development: Line extensions, brand extensions, multibrands, new brands.

Key Marketing Concepts

  • Line extensions: Existing brand name used for new product forms within the category.
  • Brand extensions: Existing brand name used for products in a new category.
  • Multibrands: Using several different brand names within the same product category.
  • New brands: Developing a completely new brand name for a new product category.
  • Co-branding: Using established brand names of multiple companies on one product.
  • Licensing: Using another company's brand symbol or name, usually for a fee.

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