Marketing Principles Chapter 6

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Questions and Answers

Match the advertising methods with their descriptions:

Classified advertising = Simple, brief ads in newspapers or magazines Display advertising = Ads that include photos and visual elements Direct mail = Postal mail and email sent to prospects Internet advertising = Advertising available 24/7 with targeted segments

Match the terms with their definitions:

Reach = Size of the audience exposed to advertising Frequency = Number of times an ad appears Turnover rate = How quickly properties are rented out Branding efforts = Activities to promote a property’s image

Match the benefit of branding with its description:

Customer loyalty = Repeat business from satisfied clients Distinctiveness = Unique identity that sets a brand apart Increased visibility = Improved recognition in the market Trustworthiness = Perceived reliability based on branding

Match the type of advertising to its characteristics:

<p>Traditional advertising = Methods used before the internet Display ads = Used during lease-up for high-end properties 'For Rent' magazines = Publications for advertising properties Internet ads = Dynamic ads allowing real-time tracking</p> Signup and view all the answers

Match the phrases regarding property management with their explanations:

<p>Knowing the customer = Identifying potential renters effectively Advertising necessity = Depends on property and location Signage importance = Reflects the property's overall image Qualified prospects = Target audience for effective advertising</p> Signup and view all the answers

Match the advertising method with its description:

<p>Property websites = Showcase a property, needs design updates Rental listing services = Charge fees for advertising units Social media = Cost-effective branding and viral marketing Incentives = Offers like cash or discounts to attract tenants</p> Signup and view all the answers

Match the marketing focus with its target:

<p>Property management website = Show types of properties managed On-site signage = Physical advertising outside buildings Classified ads = Target rental seekers in print media Online directories = Listings for property management services</p> Signup and view all the answers

Match the marketing feature with its benefit:

<p>Unique management services = Differentiate from competitors Market knowledge display = Builds credibility with clients Tenant service information = Improves tenant satisfaction Social networking links = Enhances online presence</p> Signup and view all the answers

Match the advertising type with their examples:

<p>Bulletin boards = Physical posting locations Open houses = Showings for potential tenants Flyers/brochures = Printed information distribution Promotional presentations = Formal marketing displays for properties</p> Signup and view all the answers

Match the property manager's focus with its consideration:

<p>Types of buildings = Influences target clientele Types of clients = Affects service presentation Compliance with laws = Must be observed with incentives Regular updates = Important for website effectiveness</p> Signup and view all the answers

Flashcards

Knowing the customer

Understanding the specific type of person or company most likely to rent a property.

Frequency (in advertising)

The number of times an advertisement is seen by the target audience.

Traditional advertising methods

Traditional forms of advertising that existed before the widespread use of computers and the internet.

Direct mail advertising

Reaching out to potential tenants directly through mail or email.

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Internet advertising

Advertising online using websites, search engines, and social media.

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Property Websites

Property websites are a great way to promote your property online. However, they can also deter potential tenants if they aren't well-designed and kept current.

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Rental Listing Services

Rental listing services charge fees for advertising units and buildings. They give tenants the convenience of filtering by location, costs, features, and amenities, resulting in higher-quality prospects.

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Social Media Marketing

Social media platforms like Facebook, Twitter, and LinkedIn are economical marketing tools for property managers. They can help establish expertise and can even lead to viral marketing, where customers spread the word themselves.

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Tenant Incentives

Offering incentives like cash, rent discounts, or free parking can attract both current and prospective tenants. Remember to follow federal and state laws when structuring these incentives.

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Marketing Your Management Services

Promote your property management business by highlighting the unique features of your services. Target the types of buildings and clients you specialize in.

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Study Notes

Marketing Learning Objectives

  • Students should be able to explain general marketing principles
  • Students should be able to identify traditional and online advertising methods
  • Students should be able to distinguish between marketing rental property and marketing a property management business
  • Students should be able to explain the difference between traffic reports and prospect cards
  • Students should be able to define cost per prospect and conversion ratio
  • Students should be able to characterize the importance of public relations in responding to negative events and identify advantages of prompt responses from property managers
  • Students should be able to discuss laws that regulate advertising for rental properties

Suggested Lesson Plan

  • Review the previous chapter, “Financial Aspects of Property Management”
  • Overview of Chapter 6, “Marketing” and review learning objectives for the chapter

Lesson Content: General Marketing Principles

  • Key aspect is knowing the product and customer
  • Important to know and consider branding

Marketing Property for Lease

  • Emphasize the product (e.g., one-bedroom, warehouse) and features (e.g., parking, cable) that stand out
  • Consider the target market (demographics and location)
  • Key is knowing your customers for effective marketing

Property Management Business Marketing

  • Highlight unique aspects of the management services
  • Target specific demographics and types of properties

Advertising Methods and Effectiveness

  • Includes traditional methods (newspaper ads, direct mail) and internet methods
  • Online advertising is important and offers broader reach
  • Websites, social media are efficient methods to advertise
  • Evaluate each method’s reach, frequency, and cost-effectiveness

Public Relations

  • Community involvement is a key component
  • Responding to negative events efficiently and promptly is important

Advertising Laws

  • Federal and state fair housing laws (illegal to discriminate based on race, color, national origin, religion)
  • Ensure ads do not discriminate or misrepresent offerings
  • Be mindful of Do Not Call laws, CAN-SPAM Act and other relevant legal restrictions; avoid misleading ads

Conversion Ratio

  • Conversion ratio: the percentage of prospects who sign leases
  • Indicates the effectiveness of marketing efforts to convert leads to tenants

Cost per Prospect

  • Cost per prospect: the cost of an advertisement divided by the number of prospects generated from the ad.
  • Determines the cost-efficiency of a given approach

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