Marketing Mix Module Quiz

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Questions and Answers

What is a value proposition?

A value proposition is a promise of value to be delivered and recognized, it answers the question "Why should I buy this product?". It combines product and price.

What are the three types of products?

  • Non-durables (correct)
  • Durables (correct)
  • Services (correct)
  • Consumables

What strategies can we use to continuously evolve and adapt our value proposition to changing customer needs and market dynamics?

Continuously researching the customer’s need, innovation, and improvement of the product to compete with the market.

What is a product?

<p>A product is anything that is tangible or intangible offered for attention, acquisition, use, or consumption.</p> Signup and view all the answers

What are the two fundamental questions about a product?

<p>Who is my target market? and what are their needs and wants?</p> Signup and view all the answers

What are the three types of products based on effort and risk?

<p>Convenience products (C), Preference goods/products (D), Shopping products (E)</p> Signup and view all the answers

Which of the following are examples of Convenience Products?

<p>Basic rice, sugar, and other commodities (D), Candies and snack food (E)</p> Signup and view all the answers

Preference goods/products have low risk for consumers.

<p>False (B)</p> Signup and view all the answers

Shopping products are often associated with high effort and high risk.

<p>True (A)</p> Signup and view all the answers

Specialty products are usually considered low risk for consumers.

<p>False (B)</p> Signup and view all the answers

Unsought products are products that consumers are actively seeking out.

<p>False (B)</p> Signup and view all the answers

What is the core product?

<p>The core product is the fundamental benefit or need that a product fulfills.</p> Signup and view all the answers

What is the augmented product?

<p>The augmented product encompasses additional features, services, or benefits that enhance the overall value proposition.</p> Signup and view all the answers

What is the purpose of the Customer Oriented Product Framework?

<p>The Customer Oriented Product Framework is a model that helps businesses understand the relationship between a customer's purchase decision criteria, a company's product differentiation, and their overall marketing approach.</p> Signup and view all the answers

Give one example of a product category with its three levels and explain.

<p>For example, a smartphone. The core product is communication. The formal product is the hardware, software, design, screen size, and features. The augmented product is the brand reputation, warranty, customer support, data storage plans, and accessories.</p> Signup and view all the answers

Which of the following are examples of Customer-Oriented Product Framework strategies?

<p>Cost effective options for fulfilling customer needs (A), Problem Solving Method: Identifies and satisfies an actual need (B), Dissatisfaction Method: Introduces new ways of converting satisfaction to dissatisfaction (C), Change gear: A salesmanship method that highlights the major capabilities of a product (D), Quality, Product Attributes, and Look-alike products (E)</p> Signup and view all the answers

What does the ‘Change gear’ strategy involve?

<p>The change gear strategy emphasizes the unique capabilities of a product through salesmanship, highlighting its key features and benefits.</p> Signup and view all the answers

Why is it important to consider the ‘Problem-solving’ method in product development?

<p>The problem-solving method focuses on identifying and addressing actual needs or problems that your product can solve. This can help to create a product that is more relevant and valuable</p> Signup and view all the answers

What is the ‘Dissatisfaction’ method, and how does it work?

<p>The Dissatisfaction method aims to convert customers' existing satisfaction with other products into a desire for your product. This is often achieved by introducing innovative, game-changing ideas or ways of doing things that challenge the status quo.</p> Signup and view all the answers

How does the ‘Cost-effectiveness’ of product development affect consumer choices?

<p>Cost-effectiveness is essential if you want to attract and retain customers. It ensures that you can offer the best value to customers while maintaining profitability. If your prices are too high, they are likely to look elsewhere.</p> Signup and view all the answers

Why is ‘Quality’ a crucial factor in product development?

<p>Quality refers to how well a product matches the customer’s specifications and requirements. When products exceed the customer’s expectations for quality it can build customer trust and loyalty.</p> Signup and view all the answers

What is the difference between ‘Intrinsic cues’ and ‘Extrinsic cues’ in product attributes?

<p>Intrinsic cues are directly related to the physical composition and construction of the product. Extrinsic cues are factors that are not part of the product itself but influence its perceived quality.</p> Signup and view all the answers

Explain the concept of a ‘Look-alike product’ and what it means for a brand.

<p>A look-alike product is a product that imitates a well-known brand but has a lower quality. This can be detrimental to the original brand as it can lead to distrust and confusion among customers.</p> Signup and view all the answers

What are the 5 stages of new product development?

<p>Idea generation, idea screening, business analysis, prototype development, and market test and full commercialization.</p> Signup and view all the answers

What is the purpose of ‘Idea generation’?

<p>The purpose of idea generation is to brainstorm and explore as many potential new product concepts as possible.</p> Signup and view all the answers

Explain the ‘Idea screening’ process and its importance.

<p>Idea screening involves analyzing and evaluating the potential of each product idea to determine its feasibility, market viability, and alignment with strategic goals. It helps to narrow down ideas to concentrate on the most promising ones.</p> Signup and view all the answers

What is the role of ‘Business analysis’?

<p>Business analysis involves a more detailed evaluation of the product idea, it defines the marketing mix strategy, target market, and financial projections. This helps to create a business case for the product.</p> Signup and view all the answers

Why is ‘Prototype development’ an important phase in the new product development process?

<p>The prototype development phase is where a physical or digital representation of the product is created. It helps to visualize the product idea and to gather initial feedback and data that can inform further development. It allows you to test the product’s functionality in real-world scenarios</p> Signup and view all the answers

Explain the final stage of the new product development process: ‘Market test and full commercialization.’

<p>This final stage involves releasing the product to a test group of customers in the target market. It helps evaluate the customer’s response to the product, It helps adjust the product, marketing, and pricing before a full-scale launch.</p> Signup and view all the answers

Describe what happens when a product reaches its ‘Mature Stage’ of its product life cycle.

<p>The mature stage of the product life cycle is a period of stability, the product is well-established, and sales are relatively consistent. This is the peak of the curve, and this is when the product is most profitable and popular.</p> Signup and view all the answers

Why do sales eventually decline in the ‘Declining’ stage of a product’s lifecycle?

<p>Sales decline in the declining stage because the product is becoming outdated or less desirable to consumers. This could be due to technological advances, changing customer preferences, or the emergence of newer and more innovative products.</p> Signup and view all the answers

What are the key considerations in product development?

<p>The key considerations in product development are to ensure that the product is developed to meet the customer’s needs, is cost-effective, and has a good quality.</p> Signup and view all the answers

What is a Gantt chart?

<p>A Gantt chart is a project management tool that helps to visualize the timeline of a project. It shows the different tasks, their timelines, and dependencies.</p> Signup and view all the answers

Flashcards

What is a value proposition?

A statement that explains the value a product or service provides to customers, addressing their needs and wants, and outlining the benefits they will receive.

Convenience products

Products that are purchased frequently with minimal thought or comparison, often out of habit or necessity.

Preference Goods/Products

Products where customers have specific preferences for brands or suppliers but are willing to substitute if needed.

Shopping Products

Products that consumers spend time comparing and evaluating before purchasing, often seeking the best value or features.

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Specialty Products

Unique, customized products with no substitutes, requiring a high commitment and effort from customers.

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Unsought Products

Products that consumers are unaware of or initially don't consider buying, often requiring marketing efforts to create demand.

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Core Product

The fundamental benefit or need that a product addresses.

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Formal Product

The tangible features and attributes of a product, including its design, quality, and functionality.

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Augmented Product

Additional features, services, or benefits that enhance the customer experience beyond the core function.

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New product development process

A process that involves identifying and pursuing new product ideas to meet customer needs and achieve company goals.

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Idea Generation

A systematic search for new product ideas, involving internal and external sources.

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Idea Screening

A process of evaluating new product ideas based on pre-defined criteria to eliminate those with low potential.

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Business Analysis

A detailed analysis of a new product idea, defining its target market, communication plan, financial analysis, and marketing mix plan.

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Prototype Development

The development of a physical product prototype to test its functionality and features, ensuring it meets the promised benefits.

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Market Test

Exposing a new product to a representative group of customers in a realistic market setting to gather feedback and understand its potential.

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Commercialization

The process of launching a new product to the market, including production scaling, distribution, and marketing efforts.

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Product Life Cycle

A model that represents the stages a product goes through in the market, from introduction to decline.

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Customer-Oriented Product Framework

A company's strategy for identifying and meeting customer needs and preferences by focusing on product differentiation and customer satisfaction.

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Problem-solving method and creating dissatisfaction method

Methods for satisfying customer needs and wants, including finding solutions for existing problems and creating new needs and opportunities.

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New Product Development Factors

The process of generating new product ideas through a systematic search, including internal and external sources.

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Product Development TimeTable

A timetable or Gantt chart that outlines the stages of developing a product from ideation to commercialization.

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Product Attributes that signal quality

Physical attributes that signal quality to customers, including inherent properties of the product and external cues associated with it.

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Look-alike product

A product that uses the same brand but has a different quality level than the original product, potentially damaging the brand’s reputation.

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Quality

Meeting customer specifications and expectations, measured through customer satisfaction.

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Durable products

Products that are purchased less frequently than convenience goods, requiring more consideration and comparison before buying.

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Services

Products that are intangible and involve the provision of services, often with a perceived higher risk due to their intangible nature.

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Non-durable products

A product that is purchased infrequently, requiring significant effort and comparison, often for specialized needs.

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Product Introduction Stage

The stage in the product life cycle where a product is introduced to the market, often characterized by low sales and high promotional effort.

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Product Growth Stage

The stage in the product life cycle where sales and profits increase rapidly as the product gains popularity and market share.

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Product Maturity Stage

The stage in the product life cycle where sales growth slows down, and the market becomes saturated.

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Product Decline Stage

The stage in the product life cycle where sales and profits decline due to competition, technological advancements, or changing consumer preferences.

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Study Notes

Marketing Mix Module

  • This module covers developing the marketing mix, including product, price, place, and promotion.
  • A key aspect is the value proposition of products.
  • The module also includes a performance task (PT1: Marketing Research Results) due October 28 - November 22, 2024.
  • A comprehensive marketing plan with research report is also part of the assessment and is due on December 2 - 11, 2024 (CPT)
  • Assessment also includes written work (W1: LQ1 - Nov 4 - 8, 2024; W2: LQ2 - Nov 18 - 29, 2024 and W3: SWOT and Strategies - Dec 2 - 6, 2024).

Types of Products

  • Products are anything tangible or intangible.
  • Products exist to satisfy needs and wants of the target market.
  • Trends in customer lifestyles and preferences can make or break brands.
  • Three main types of products: Durables, Non-durables, and Services.

Types of Products Based on Effort and Risk

  • Products are categorized based on effort and risk put in by the customer.
  • Convenience products: Goods like rice, sugar, and commodities
  • Preference goods/products: Products with brand preferences
  • Shopping products: Products compared with competing ones.
  • Specialty products: Products in unique, specific niches
  • Unsought products: Products that customers do not know about or don't normally buy.

Value Proposition

  • A value proposition is a promise of value to be delivered and recognized.
  • It explains how a customer will benefit from a product.
  • It answers the 'why' question of product purchase.
  • The combination of product and price defines the proposition.
  • The value proposition is determined by a product comparison chart.

Product Levels

  • Products are categorized into three levels: core, formal, and augmented.
  • Core product: A product that solves the most basic need or desire
  • Formal product: A tangible product with specific features to satisfy the core need
  • Augmented product: Additional features, like services and benefits, to enhance the product

Product Life Cycle

  • The product life cycle is the process a product goes through in the marketplace.
  • Stages: Introduction, Growth, Maturity, and Decline. - Products begin unfamiliar and move through well-defined phases.

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