Marketing Chapter 9 Revision
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Questions and Answers

What is the first stage in the growth hacking framework?

  • User data analysis
  • Conversion rate optimisation
  • Product/market fit (correct)
  • Viral growth

Which of the following is a key element of Conversion Rate Optimization (CRO)?

  • Clickstream analysis and visitor segmentation
  • Measuring virality
  • User testing prioritisation
  • A/B and multivariate testing (correct)

In relation to virality, which type is associated with Skype?

  • Word-of-mouth virality
  • Retention and scalable growth
  • Inherent virality (correct)
  • Artificial virality

What does Scrum primarily emphasize for digital marketing teams?

<p>Sprint planning (C)</p> Signup and view all the answers

Which stage involves defining the performance metrics framework in the performance management system?

<p>Creating a performance management system (B)</p> Signup and view all the answers

What does the growth hacking process typically focus on after achieving Product/market fit?

<p>Retention and scalable growth (A)</p> Signup and view all the answers

What is the main difference between 'digital business' and 'e-commerce'?

<p>Digital business only includes digital interactions within an organisation, while e-commerce focuses on external stakeholders. (D)</p> Signup and view all the answers

What does 'buy-side e-commerce' refer to?

<p>Transactions between an organisation and its suppliers and other partners. (A)</p> Signup and view all the answers

Why is it important for organisations to prioritize buy-side and sell-side activities in e-commerce management?

<p>To deliver identified benefits and manage risks to success. (D)</p> Signup and view all the answers

What do technical problems like failed transactions and slow websites indicate in e-commerce?

<p>Failure of management. (D)</p> Signup and view all the answers

How have social media interactions impacted online commerce according to the text?

<p>Changed the dynamics of online commerce. (A)</p> Signup and view all the answers

Why is deciding which emerging technologies to prioritize a challenge for organisations?

<p>Because it is difficult to evaluate and prioritize among many options. (C)</p> Signup and view all the answers

Who is the CEO of Procter & Gamble in 2010?

<p>David Taylor (A)</p> Signup and view all the answers

Which journal published the paper 'Omnichannel customer behaviour: key drivers of technology acceptance and use and their effects on purchase intention'?

<p>Frontiers in Psychology (C)</p> Signup and view all the answers

What did Choi and Varian predict with Google Trends according to the text?

<p>Present consumer behavior (B)</p> Signup and view all the answers

Which organization awarded Macy's a Customer Engagement Supply Chain Award in 2013?

<p>Manhattan Associates (B)</p> Signup and view all the answers

From which source was the information about 'Macys-omnichannel-innovations-case-study' adapted?

<p>McMillan Doolittle LLP (B)</p> Signup and view all the answers

Who authored the paper 'Googling the Present' as per the text?

<p>G. Chamberlin (C)</p> Signup and view all the answers

What is the focus of the revised Chapter 9 in the last edition?

<p>Customer experience and service design (A)</p> Signup and view all the answers

Which company's Head of Digital is interviewed in the updated Chapter 9?

<p>Domino's Pizza UK (D)</p> Signup and view all the answers

What new concept is particularly relevant to digital start-ups and can also be applied to existing businesses?

<p>Growth hacking (A)</p> Signup and view all the answers

What is the focus of the new Chapter 10?

<p>Digital transformation and growth hacking (B)</p> Signup and view all the answers

Which section in Chapter 10 delves into how organizations need to think about themselves during digital-centered change?

<p>Digital transformation (B)</p> Signup and view all the answers

What is discussed in the updated cyber security section of Chapter 9?

<p>Massive security breaches at TalkTalk and Uber (D)</p> Signup and view all the answers

What is the main focus of the blog post by Thomas Schranz?

<p>Lessons learned from Growth Hackers Conference (B)</p> Signup and view all the answers

Which publication features an article by Marissa Gorbis about Silicon Valley?

<p>Harvard Business Review (A)</p> Signup and view all the answers

Where can one find Mark Zuckerberg's perspectives on innovation?

<p>Business Insider (B)</p> Signup and view all the answers

What topic does the blog post by Thomas Schranz discuss?

<p>Lessons learned from a conference (A)</p> Signup and view all the answers

What is the primary subject of the article by Helen Blodget?

<p>Innovation in online businesses (B)</p> Signup and view all the answers

Which source provides insights into IBM's agile marketing strategy?

<p>Business Insider (D)</p> Signup and view all the answers

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