Chapter 10
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Questions and Answers

A primary marketing objective of all competitors in mature markets is simply to:

  • Increase price to maximize profits
  • Increase market penetration
  • Market their products to a new market
  • Hold their existing customers (correct)
  • The transition from market growth to maturity typically begins:

  • When the market growth starts to accelerate
  • After the market ceases to grow
  • When the market is still growing but the rate of growth starts to decline (correct)
  • When the demand for a product outstrips its rate of production
  • Which of the following strategic traps did Goliath Corp. fall into during the shakeout period?

  • No clear competitive advantage as growth slows
  • Sacrificing market share in favor of short-run profit
  • Failure to anticipate transition from growth to maturity (correct)
  • Assumption that an early advantage will insulate the firm from price or service competition
  • Which of the following strategic traps leads to a state where a business may struggle during the transition period?

    <p>Getting caught in the transition period without a clear strategic advantage</p> Signup and view all the answers

    Identify the product quality dimension emphasized by National Motors.

    <p>Performance</p> Signup and view all the answers

    The _____ quality dimension refers to the consistency of performance from purchase to purchase.

    <p>Reliability</p> Signup and view all the answers

    The gap between management perceptions and service quality specifications occurs when:

    <p>A firm’s policies concerning customer service are unclear or haphazardly enforced</p> Signup and view all the answers

    The production of no-frills goods to maintain a low-cost position:

    <p>Involves removing all extras from the basic product or service</p> Signup and view all the answers

    In some labor-intensive industries, a business can achieve a cost advantage by gaining access to inexpensive labor. This is an example of the _____ method used to obtain a sustainable cost advantage.

    <p>Innovative production processes</p> Signup and view all the answers

    Which method of maintaining a low-cost position has Papyrus Inc. used?

    <p>Cheaper raw materials</p> Signup and view all the answers

    Which of the following is the critical determinant of success in mature markets?

    <p>Continually working to improve the value of offerings</p> Signup and view all the answers

    Identify the market characteristic that affirms growth extension in maturing markets through application of an extended use strategy.

    <p>Relatively high penetration but low frequency of use in one or more major segments</p> Signup and view all the answers

    Which of the following is a possible marketing action that may be taken to convert current nonusers in the target segment into users?

    <p>Enhance the product’s value by adding features, benefits, or services</p> Signup and view all the answers

    To develop differentiated positioning focused on untapped segments using a market expansion strategy, a firm should:

    <p>Develop a differentiated flanker brand with more appealing unique features</p> Signup and view all the answers

    Which of the following is a possible marketing action that can encourage extended use of products?

    <p>Developing line extensions suitable for additional uses or applications</p> Signup and view all the answers

    _____ is a factor that helps to determine the strategic attractiveness of declining product-markets.

    <p>Conditions of demand</p> Signup and view all the answers

    _____ refers to the ease with which weaker competitors can leave the market.

    <p>Exit barriers</p> Signup and view all the answers

    The objective of a _____ strategy is to generate cash quickly by maximizing cash flow over a relatively short term.

    <p>Harvesting</p> Signup and view all the answers

    Which of the following is the primary objective of niche strategies in a declining market?

    <p>Focusing on strengthening position in one or a few relatively substantial segments with potential for future profits</p> Signup and view all the answers

    Which of the following will be the primary objective of a firm, in a declining market, which has a sustainable competitive advantage in target segments but limited overall resources?

    <p>To focus on strengthening position in one or a few relatively substantial segments with potential for future profits</p> Signup and view all the answers

    Which of the following is the most probable marketing action by a firm to implement a harvesting strategy in a declining market?

    <p>Eliminate R&amp;D expenditures and capital investments related to the business</p> Signup and view all the answers

    Study Notes

    Market-Oriented Perspectives

    • Introduce new generation of products that outperform or offer more desirable customer benefits than existing brands to gain a competitive edge.

    Strategies for Mature and Declining Markets

    • Primary marketing objective in mature markets is to hold existing customers.
    • Transition from market growth to maturity typically begins when the market is still growing but the rate of growth starts to decline.
    • Excess production capacity leading to an increase in price per unit is a strategic trap that can occur during the shakeout period.
    • Failure to recognize the events signaling the beginning of the shakeout period is a strategic trap that can lead to a state of not having a clear competitive advantage.

    Product Quality Dimension

    • National Motors emphasizes the performance quality dimension, which includes attributes such as excellent handling, acceleration, comfort, and braking.
    • Reliability refers to the consistency of performance from purchase to purchase or to a product's uptime, the percentage of time that it can perform satisfactorily over its life.

    Service Quality

    • A gap between management perceptions and service quality specifications occurs when a firm's policies concerning customer service are unclear or haphazardly enforced.

    Cost Advantage

    • Producing no-frills goods can help maintain a low-cost position.
    • Replacing technology with personalized services can also help achieve a cost advantage.
    • Gaining access to inexpensive labor can provide a cost advantage in the short term.
    • Using recycled materials can achieve a cost advantage, as seen in Papyrus Inc.'s case.

    Success in Mature Markets

    • Continually working to improve the value of offerings is critical to success in mature markets.

    Market Characteristic

    • Relatively high penetration but low frequency of use in one or more major segments affirms growth extension in maturing markets through application of an extended use strategy.

    Marketing Actions

    • Enhancing product value by adding features, benefits, or services can convert current nonusers in target segments into users and increase penetration.
    • Developing line extensions suitable for additional uses or applications can encourage extended use of products.
    • Developing a differentiated flanker brand with more appealing unique features can stimulate additional primary demand.

    Declining Product-Markets

    • Conditions of demand, including the rate and certainty of future declines in volume, help determine the strategic attractiveness of declining product-markets.
    • Exit barriers, which refer to the ease with which weaker competitors can leave the market, also affect the strategic attractiveness of declining product-markets.

    Harvesting Strategy

    • The objective of a harvesting strategy is to generate cash quickly by maximizing cash flow over a relatively short term.
    • Eliminating R&D expenditures and capital investments related to the business is a marketing action that can be taken to implement a harvesting strategy in a declining market.

    Market-Oriented Perspectives

    • Introduce new generation of products that outperform or offer more desirable customer benefits than existing brands to gain a competitive edge.

    Strategies for Mature and Declining Markets

    • Primary marketing objective in mature markets is to hold existing customers.
    • Transition from market growth to maturity typically begins when the market is still growing but the rate of growth starts to decline.
    • Excess production capacity leading to an increase in price per unit is a strategic trap that can occur during the shakeout period.
    • Failure to recognize the events signaling the beginning of the shakeout period is a strategic trap that can lead to a state of not having a clear competitive advantage.

    Product Quality Dimension

    • National Motors emphasizes the performance quality dimension, which includes attributes such as excellent handling, acceleration, comfort, and braking.
    • Reliability refers to the consistency of performance from purchase to purchase or to a product's uptime, the percentage of time that it can perform satisfactorily over its life.

    Service Quality

    • A gap between management perceptions and service quality specifications occurs when a firm's policies concerning customer service are unclear or haphazardly enforced.

    Cost Advantage

    • Producing no-frills goods can help maintain a low-cost position.
    • Replacing technology with personalized services can also help achieve a cost advantage.
    • Gaining access to inexpensive labor can provide a cost advantage in the short term.
    • Using recycled materials can achieve a cost advantage, as seen in Papyrus Inc.'s case.

    Success in Mature Markets

    • Continually working to improve the value of offerings is critical to success in mature markets.

    Market Characteristic

    • Relatively high penetration but low frequency of use in one or more major segments affirms growth extension in maturing markets through application of an extended use strategy.

    Marketing Actions

    • Enhancing product value by adding features, benefits, or services can convert current nonusers in target segments into users and increase penetration.
    • Developing line extensions suitable for additional uses or applications can encourage extended use of products.
    • Developing a differentiated flanker brand with more appealing unique features can stimulate additional primary demand.

    Declining Product-Markets

    • Conditions of demand, including the rate and certainty of future declines in volume, help determine the strategic attractiveness of declining product-markets.
    • Exit barriers, which refer to the ease with which weaker competitors can leave the market, also affect the strategic attractiveness of declining product-markets.

    Harvesting Strategy

    • The objective of a harvesting strategy is to generate cash quickly by maximizing cash flow over a relatively short term.
    • Eliminating R&D expenditures and capital investments related to the business is a marketing action that can be taken to implement a harvesting strategy in a declining market.

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    Description

    This quiz covers market-oriented perspectives, successful corporate and business strategies, and marketing strategies for mature and declining markets.

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