Kotler 2020, 2 kap om Company and marketing strategy

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Questions and Answers

What is the purpose of a mission statement in an organization?

  • To provide a detailed business plan
  • To guide individuals in the organization (correct)
  • To identify technological advancements
  • To outline specific product features

How should companies ideally define their mission statements?

  • Based on satisfying customer needs (correct)
  • Concentrating on internal processes
  • Focusing solely on their products
  • Emphasizing technological innovations

Which of the following is NOT a basic market need mentioned?

  • Savings (correct)
  • Transport
  • Socializing
  • Bragging

What factor is essential for companies like IKEA and Zara to be successful?

<p>Unique combination of various factors (B)</p> Signup and view all the answers

Why might companies fail to succeed when defining their mission statements?

<p>They define it in myopic product terms (D)</p> Signup and view all the answers

What is a possible disadvantage of relying on car transport?

<p>It contributes to environmental issues (D)</p> Signup and view all the answers

Which of the following traits contributes to better organizational and financial performance?

<p>Well-crafted mission statements (B)</p> Signup and view all the answers

What is a primary competitive aspect for businesses in the marketplace?

<p>Providing more value than rivals (D)</p> Signup and view all the answers

What is the primary responsibility of marketing in a company?

<p>To achieve profitable growth for the company (D)</p> Signup and view all the answers

Which strategy involves offering modified or new products to current markets?

<p>Product development strategy (B)</p> Signup and view all the answers

What is one way management can identify new market segments?

<p>By using the product/market expansion grid (C)</p> Signup and view all the answers

Entering new markets can also involve reviewing what type of markets?

<p>New demographic markets (C)</p> Signup and view all the answers

What does diversification in business growth involve?

<p>Buying businesses outside of current products or markets (A)</p> Signup and view all the answers

Which of the following is a common reason a firm might choose to abandon certain products?

<p>The product has become less profitable due to market changes (C)</p> Signup and view all the answers

Which company is mentioned as having diversified into new markets with their strong brands?

<p>Harley-Davidson with perfumes (B)</p> Signup and view all the answers

What should companies develop aside from strategies for growing their business portfolios?

<p>Strategies for downsizing their business portfolios (D)</p> Signup and view all the answers

What does an integrated marketing mix consist of?

<p>Product, price, marketing channels, and marketing communications (A)</p> Signup and view all the answers

What is the primary focus of transaction marketing?

<p>Maximizing immediate sales and attractive offers (D)</p> Signup and view all the answers

Which of the following is true about relationship marketing?

<p>It aims to create long-term customer relationships. (D)</p> Signup and view all the answers

What challenge does digitization pose to relationship marketing?

<p>It can undermine efforts to develop customer relationships. (C)</p> Signup and view all the answers

What is a characteristic of companies that engage in transaction marketing?

<p>They prioritize minimal communication with customers. (D)</p> Signup and view all the answers

In which of the following markets is transactional marketing more common?

<p>Air travel and electricity (C)</p> Signup and view all the answers

How do relationship marketing companies differ in values from transaction marketing companies?

<p>They see customer contacts as opportunities for understanding customer needs. (D)</p> Signup and view all the answers

What is a key goal of companies that adopt relationship marketing?

<p>To develop competitive advantages through customer relationships. (C)</p> Signup and view all the answers

What is the primary goal of business portfolio planning?

<p>To align company strengths and weaknesses with market opportunities. (A)</p> Signup and view all the answers

What is the first step in analyzing the current business portfolio?

<p>Identifying the strategic business units (SBUs). (D)</p> Signup and view all the answers

In the Boston Consulting Group's growth-share matrix, what does the vertical axis represent?

<p>Market growth rate. (A)</p> Signup and view all the answers

Which of the following describes a strategic business unit (SBU)?

<p>A component that may encompass a product line or brand. (A)</p> Signup and view all the answers

What is often the outcome of assessing SBUs in terms of market attractiveness?

<p>Strong resources are directed to profitable businesses. (A)</p> Signup and view all the answers

Which of the following best describes the purpose of strategic planning in relation to SBUs?

<p>To utilize company strengths to exploit market opportunities. (B)</p> Signup and view all the answers

What criticism is often directed at the Boston Consulting Group's portfolio-planning method?

<p>It is overly simplistic and may not reflect reality accurately. (D)</p> Signup and view all the answers

According to the growth-share matrix, what type of SBU is characterized by high market growth and high relative market share?

<p>Stars (D)</p> Signup and view all the answers

What is the primary challenge companies face when deciding on international marketing strategies?

<p>Determining the balance between standardized and adapted marketing (A)</p> Signup and view all the answers

Which of the following best describes the role of marketing in strategic planning?

<p>Marketing provides vital insights into market dynamics and customer needs. (D)</p> Signup and view all the answers

In the Boston Consulting Group's approach to portfolio analysis, what type of product is classified as a 'question mark'?

<p>A product with low market share in a high-growth market (B)</p> Signup and view all the answers

What are the four Ps in the marketing mix?

<p>Product, Price, Placement, Promotion (A)</p> Signup and view all the answers

Why is it challenging to measure return on marketing investment (ROMI)?

<p>The impact of marketing activities on sales is often indirect and complex. (A)</p> Signup and view all the answers

What is Skogman's perspective on financial reporting?

<p>It doesn't reflect the entire reality of what's happening in a company. (B)</p> Signup and view all the answers

Why is Skogman optimistic about finding investment opportunities amid consolidation in industries?

<p>He sees potential in understanding both global and local trends. (B)</p> Signup and view all the answers

What significant observation does Skogman make about the automobile industry?

<p>It has consolidated significantly over the years. (A)</p> Signup and view all the answers

What has become a major emphasis for marketing managers in recent times?

<p>Measuring the return on marketing investment. (D)</p> Signup and view all the answers

What has changed about the perception of marketing spending among companies?

<p>It is often questioned due to financial pressures. (D)</p> Signup and view all the answers

What challenge do marketing managers face when measuring marketing returns?

<p>Marketing outcomes are often intangible and hard to quantify. (A)</p> Signup and view all the answers

What is a specific focus related to the life-cycle perspective in Nordic countries?

<p>Cost implications throughout the product's life cycle. (C)</p> Signup and view all the answers

Which country has seen significant sales in lift products, according to Skogman's insights?

<p>China (B)</p> Signup and view all the answers

Flashcards

Mission Statement

A statement of the organization's purpose that outlines its goals and objectives in the broader environment.

Market-Oriented Mission

Mission statements should prioritize satisfying customer needs over product or technology focus.

Impact of a Mission Statement

A well-crafted mission statement guides decision-making and contributes to better organizational performance.

Mission Review and Adaptability

Companies that continually analyze their mission and adapt to changing market needs are more likely to succeed.

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Consumer Value

Understanding consumer values and what they prioritize is key to creating successful products and services.

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Competitive Advantage

Delivering more value than competitors through a combination of factors like product quality, price, and customer experience.

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Successful Business Models

Examples of companies that have achieved success through a unique combination of strong design, logistics, marketing, and customer relationships.

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Basic Market Needs

Basic needs that are fundamental to human existence and are often fulfilled by various products and services.

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Business Portfolio Analysis

Analyzing a company's current portfolio of businesses to identify which ones should receive more, less, or no investment.

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Strategic Business Unit (SBU)

A company division, a product line, or even a single product or brand that represents a distinct business within a company.

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Portfolio Analysis

A tool used in strategic planning to assess the attractiveness of a market or industry and the strength of a company's position within it.

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Growth-Share Matrix (Boston Consulting Group)

A model used to classify a company's SBUs based on market growth rate and relative market share. It identifies four categories: Stars, Cash Cows, Question Marks, and Dogs.

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Stars

SBUs with a high market share in a high growth market.

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Cash Cows

SBUs with a high market share in a low growth market.

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Question Marks

SBUs with a low market share in a high growth market.

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Dogs

SBUs with a low market share in a low growth market.

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Market Development Strategy

A strategy where a company expands into new markets with existing products.

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Product Development Strategy

A strategy for growth by offering revised or completely new products to current customers.

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Diversification Strategy

This strategy involves a company branching out into entirely new markets and product categories.

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Product/Market Expansion Grid

A tool used to identify growth opportunities by considering existing and new products and markets.

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Market Development - Demographic

This expansion strategy might target specific customer groups, like seniors or younger generations, to try new products or services.

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Market Development - Geographic

Expanding into new geographic regions or areas within existing markets.

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Reasons for Downsizing

Reasons for a company to downsize operations, such as fluctuating market conditions, rapid growth, or lack of expertise in certain areas.

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Downsizing a Business Portfolio

This occurs when a company abandons specific products or markets that are no longer profitable.

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Relationship Marketing

A marketing strategy that focuses on building long-term relationships with customers, aiming to create value for both the company and the customer.

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Transactional Marketing

A marketing strategy that emphasizes short-term transactions and maximizing sales, often through attractive offers and low prices.

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Integrated Marketing Mix

The process of integrating various aspects of marketing into a cohesive strategy, including product, price, distribution, and promotion.

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Digitization

The adoption of digital technologies in business operations, potentially impacting customer relationships and the relevance of traditional marketing approaches.

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Product Strategy

The set of actions a company takes to create and manage its products, including design, development, and pricing.

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Pricing Strategy

The process of determining pricing strategies, considering factors like cost, competition, and customer value.

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Marketing Channels

The channels through which products reach customers, encompassing aspects like distribution, logistics, and retail networks.

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Marketing Communications

The communication strategies used to promote a product or service, including advertising, public relations, content marketing, and social media.

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Adapted Global Marketing

A strategic approach where a company adapts its marketing mix to specific local markets, taking into account cultural differences, consumer preferences, and legal regulations.

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Market Segmentation

The process of dividing a market into distinct groups of consumers with similar needs, characteristics, or behaviors. This helps companies target their marketing efforts more effectively.

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SWOT Analysis

A tool used to evaluate a company's strengths, weaknesses, opportunities, and threats. It is a critical first step in planning and making strategic decisions.

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Beyond Financial Engineering

Understanding the complete picture behind financial reports and recognizing the need for deep expertise in specific industries.

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Fingerspitzengefühl

A sharp sense or intuition about a situation, often based on experience and knowledge.

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Finding Opportunities in a Transparent Market

The increasing difficulty in finding exceptional investment opportunities due to greater transparency and competition.

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Life-Cycle Orientation

A shift from focusing solely on the product itself to considering its impact on profitability over its entire lifespan.

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Dual Understanding of Global and Local Environments

The ability to understand and leverage global trends while having in-depth knowledge of local markets and specific industries.

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Return on Marketing Investment (ROMI)

The practice of strategically investing marketing resources based on measurable returns.

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Measuring Marketing Return

The growing importance of measuring marketing effectiveness and demonstrating its financial impact.

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Measuring the Impact of Broad Marketing Campaigns

The challenge of measuring the effectiveness of broad marketing campaigns, particularly those reaching large audiences.

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Study Notes

Company and Strategy Marketing

  • Company-wide strategic planning defines marketing's role within the company.
  • A company case study examines the end of endless growth, marketing strategy, and the marketing mix.
  • Digitization and relationship marketing are discussed.
  • Real Marketing - DuckDuckGo is highlighted as a competitor to Google, emphasizing the value chain and partnerships to offer great deals and build relationships.
  • Managing the marketing effort and return on investment is a core element.
  • International marketing strategy is essential for balancing local adaptation and global efficiencies.

Chapter Preview

  • The chapter delves deeper into the marketing process, focusing on the design of customer-driven strategies and constructing marketing programs.
  • Strategic planning guides marketing strategy, with partnerships crucial for delivering customer value.
  • Marketing strategy and planning involve target markets, positioning, marketing mix development, and managing programs.
  • Measuring and managing return on marketing investment is a critical aspect of marketing theory and practice.
  • International marketing strategy considerations are covered.

Learning Objectives

  • Students will be able to explain company-wide strategic planning and its four steps.
  • They will understand how to design business portfolios and develop growth strategies.
  • Students will explain the role of marketing in strategic planning and its partnership with other departments for delivering customer value.
  • Students will identify the elements of a customer-driven marketing strategy and mix, and the influencing factors.
  • They will list marketing management functions and understand the importance of measuring and managing return on marketing investment.
  • Students will learn about the key considerations of international marketing strategy.

Strategic Planning

  • The process of developing and maintaining a strategic fit between the organization's goals and capabilities, and its evolving marketing opportunities, is crucial for survival and growth.
  • A clear-stated mission, with supporting objectives, directs the organization.
  • A business portfolio analysis evaluates the products, and businesses that comprise a company, typically utilizing growth-share matrices for strategic planning.
  • SWOT analysis (strengths, weaknesses, opportunities, threats) is used to assess the company's current situation and its direction.
  • Developing strategies for growth and downsizing is an important facet of strategic planning and is a key aspect of achieving organizational objectives.

Mission Statements

  • A mission statement articulates the organization's purpose and its overall goals.
  • This statement serves as a guiding principle for the organizational activities.
  • The statement should be market-oriented and concentrate on satisfying customer needs, not just products or technologies.

Marketing Strategy and Mix

  • Marketing strategy is the logic behind how a company aims to create customer value and achieve sustainable competitive advantage.
  • The four Ps (product, price, place, and promotion) form the core of the marketing mix.
  • The integrated marketing mix combines these four elements to generate a desired customer response.
  • Companies may strategically opt for both transaction and relationship marketing.

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