Marketing Basics and Concepts Quiz

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Questions and Answers

What is the starting point of marketing according to the text?

  • Social needs
  • Physical needs (correct)
  • Belongingness needs
  • Safety needs

Which term refers to desired products that are not essential for survival?

  • Wants (correct)
  • Needs
  • Demands
  • Products

What is the term used when a customer is willing and able to buy a need?

  • Wants
  • Demands (correct)
  • Self-actualization needs
  • Products

According to Maslow's Hierarchy of Needs, which level includes job security and physical safety?

<p>Safety needs (A)</p> Signup and view all the answers

Which category includes achievement, mastery, and recognition in Maslow's Hierarchy of Needs?

<p>Self-esteem needs (B)</p> Signup and view all the answers

What type of marketing involves hiring a famous person to endorse a brand's product or service?

<p>Celebrity marketing (B)</p> Signup and view all the answers

What is the key difference between goods and services?

<p>Goods are tangible products, while services are intangible products (C)</p> Signup and view all the answers

What is the key factor in deciding which product to buy and where to buy?

<p>Customer value (A)</p> Signup and view all the answers

What is the main idea behind marketing myopia?

<p>Too much focus on the product to the point of losing sight of underlying customer needs (B)</p> Signup and view all the answers

What is the difference between a satisfied and a dissatisfied customer?

<p>A satisfied customer is one who feels the product met their expectations, while a dissatisfied customer feels the product did not meet their expectations (A)</p> Signup and view all the answers

What is the primary focus of Total Quality Management (TQM)?

<p>Continuous improvement of the company's products, services and marketing process (D)</p> Signup and view all the answers

What is the purpose of market segmentation?

<p>To aggregate prospective buyers into groups or segments for marketing purposes (B)</p> Signup and view all the answers

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