Market Segmentation and Zappos
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Questions and Answers

What are the characteristics used to define market segments?

  • Consumption behavior, demographics, media behavior, and other variables (correct)
  • Price sensitivity, brand loyalty, geographic location, and product usage
  • Psychographic traits, income level, age, and social class
  • Product preferences, lifestyle choices, cultural background, and employment status
  • What is the first step in market segmentation?

  • Analyze market trends and economic indicators
  • Develop marketing campaigns for different segments
  • Group potential consumers into segments (correct)
  • Conduct surveys to understand customer preferences
  • Which strategy involves offering the same product to multiple market segments?

  • Multiple products and multiple segments
  • One product and multiple market segments (correct)
  • Segments of one 'mass customization'
  • Synergy 3 products - 3 segments cannibalization
  • What does 'cannibalization' refer to in the context of market segments?

    <p>Stealing customers when delivering the same benefits for different segments</p> Signup and view all the answers

    What is the primary focus of Zappos's segmentation strategy?

    <p>Online shoe shoppers who use mobile technology</p> Signup and view all the answers

    Study Notes

    Market Segmentation Characteristics

    • Market segments are defined by characteristics such as geographic, demographic, psychographic, and behavioral characteristics.

    Market Segmentation Steps

    • The first step in market segmentation is to identify the market segment.

    Marketing Strategies

    • Undifferentiated marketing strategy involves offering the same product to multiple market segments.

    Cannibalization

    • Cannibalization refers to the phenomenon where a new product or service eats into the sales of an existing product or service from the same company.

    Zappos's Segmentation Strategy

    • The primary focus of Zappos's segmentation strategy is to focus on customer service, with a goal of creating a personalized experience for each customer.

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    Description

    Test your knowledge of market segmentation and Zappos's strategy with this quiz. Explore the concept of market segments and Zappos's core values while learning about the characteristics of market segmentation. Perfect for those interested in understanding online shoe shoppers and mobile technology in the context of market segmentation.

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