Market Segmentation and Positioning Strategies
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Questions and Answers

What percentage of the US population speaks Spanish at home?

  • 12.5% (correct)
  • 18.5%
  • 10.5%
  • 15.5%
  • What is a significant factor that influences marketing to ethnic communities?

  • Their age distribution
  • The bond they maintain with their country of origin (correct)
  • Their preference for local products
  • Their income levels
  • In France, what percentage of the population speaks Arabic at home?

  • 1.6%
  • 3.6%
  • 4.6%
  • 2.6% (correct)
  • What role does language play in ethnic communities according to the content?

    <p>It establishes a connection to their cultural background (A)</p> Signup and view all the answers

    What type of marketing strategy is highlighted for addressing multi-cultural audiences?

    <p>Geo-based and multi-cultural marketing (D)</p> Signup and view all the answers

    What is meant by 'more value from current customer base'?

    <p>Increasing the frequency and value of purchases (C)</p> Signup and view all the answers

    Which strategy involves selling higher value products to existing customers?

    <p>Up-sell (D)</p> Signup and view all the answers

    What does 'low dosage per use' imply about consumer behavior?

    <p>Consumers are not fully utilizing products (C)</p> Signup and view all the answers

    What is an example of 'cross-sell'?

    <p>Tim buys a laptop bag along with a laptop (B)</p> Signup and view all the answers

    What does the term 'business development' mean in this context?

    <p>Introducing new products to expand offerings (B)</p> Signup and view all the answers

    What is NOT a method for increasing customer purchase behavior?

    <p>Targeting different demographics (A)</p> Signup and view all the answers

    How can companies increase 'purchase of higher value products'?

    <p>Through targeted marketing strategies showcasing benefits (A)</p> Signup and view all the answers

    Which factor is least likely to contribute to consumer loyalty?

    <p>Frequent changes in pricing strategy (C)</p> Signup and view all the answers

    What does 'N' represent in market demand analysis?

    <p>Number of potential consumers in the area (B)</p> Signup and view all the answers

    Which factor does NOT represent a structural limit to demand?

    <p>Consumer preferences (C)</p> Signup and view all the answers

    Which aspect is considered when analyzing market demand according to the provided content?

    <p>Space and Time (A)</p> Signup and view all the answers

    What might be a consequence of negative side-effects from a product?

    <p>Customer drop-out (C)</p> Signup and view all the answers

    What term is used to describe the gap between current usage and potential market demand?

    <p>Potential gap (A)</p> Signup and view all the answers

    Frequency of purchases is represented by which variable in the market demand model?

    <p>F (D)</p> Signup and view all the answers

    What can contribute to closing the market potential gap?

    <p>Innovation and product portfolio extension (A)</p> Signup and view all the answers

    Which of the following is a measure of market demand?

    <p>Consumer access percentage (B)</p> Signup and view all the answers

    What does 'P' signify in the market demand formulas?

    <p>Percentage of consumers who can access the product (A)</p> Signup and view all the answers

    In market demand analysis, what does 'S' refer to?

    <p>Space (A)</p> Signup and view all the answers

    What characterizes standardized global marketing?

    <p>Minimal product adaptation (B)</p> Signup and view all the answers

    Which strategy is best described as targeting a single segment of the global market?

    <p>Concentrated global marketing (B)</p> Signup and view all the answers

    What is a benefit of standardized global marketing?

    <p>Lower production costs (B)</p> Signup and view all the answers

    Which of the following is an example of differentiated global marketing?

    <p>P&amp;G marketing Old Spice and Hugo Boss (A)</p> Signup and view all the answers

    What is a primary characteristic of concentrated global marketing?

    <p>Looking for global depth rather than national breadth (B)</p> Signup and view all the answers

    What is the concept of demographic segmentation by age focused on?

    <p>Adopting different approaches for age groups. (D)</p> Signup and view all the answers

    What is projected about Italy's population aged over 60 by 2040?

    <p>It will increase by about 35%. (B)</p> Signup and view all the answers

    What strategy did Intimissimi use to appeal to men in their 2011 campaign?

    <p>Engaging male testimonials. (B)</p> Signup and view all the answers

    How did Gillette's 'We Believe: The Best Men Can Be' ad impact social media mentions?

    <p>Increased mentions by 11,722%. (C)</p> Signup and view all the answers

    What was the initial sentiment towards Gillette before the release of their controversial ad?

    <p>Over 85% positive. (B)</p> Signup and view all the answers

    What was the official hashtag associated with Gillette's campaign?

    <p>#thebestmencanbe. (C)</p> Signup and view all the answers

    What percentage of positive sentiment was recorded on the day Gillette's ad was released?

    <p>62.2%. (D)</p> Signup and view all the answers

    What is a common misconception about gender segmentation in marketing?

    <p>It only applies to female products. (A)</p> Signup and view all the answers

    What was a significant negative effect of Gillette's ad after its release?

    <p>Negativity in social media feedback. (D)</p> Signup and view all the answers

    What is the estimated value of the Silver Economy in Italy?

    <p>43 billion euros. (A)</p> Signup and view all the answers

    Which group is characterized as having a high likelihood of switching brands upon finding a cheaper option?

    <p>Active price seekers (C)</p> Signup and view all the answers

    What describes users who purchase a limited number of brands, typically two to three?

    <p>Loyal/asleep users (D)</p> Signup and view all the answers

    Which type of users is described as not actively seeking to switch brands but could be influenced to do so?

    <p>Passive users (C)</p> Signup and view all the answers

    In the behavioral segmentation of customers, which group is most likely to be pro-active in contacting new suppliers?

    <p>Active price seekers (C)</p> Signup and view all the answers

    How are customers categorized based on the frequency and quantity of their purchases?

    <p>By intensity of usage (D)</p> Signup and view all the answers

    What is a key characteristic of die-hard users in market segmentation?

    <p>They are very engaged with a specific brand. (C)</p> Signup and view all the answers

    Who among the following is least likely to switch their preferred supplier?

    <p>Loyal/asleep users (B)</p> Signup and view all the answers

    What category does a consumer fall into if they are continuously looking for the best price but are indifferent about brand preference?

    <p>Active price seekers (B)</p> Signup and view all the answers

    Flashcards

    Customer Value Maximization

    Increasing the overall value a customer gets from a company, to encourage more frequent and higher-value purchases.

    Upselling

    Encouraging customers to purchase higher-value products or services.

    Cross-selling

    Suggesting related products or services to a customer.

    Business Extension

    Introducing new products to expand a company's offerings or product line.

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    Product Analysis

    Study of product use patterns and customer response.

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    Low 'Dosage' per Use

    Products not used frequently or in high quantities by consumers.

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    Consumer Usage

    Analyzing how consumers use products and what can encourage better, more frequent use.

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    Pricing Strategy

    Determining how to set prices in relation to product value, usage, and customer impact.

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    Market Demand Measurement

    Methods for assessing the quantity of a product or service that consumers in a market will purchase.

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    Structural Limits of Demand

    Factors limiting the potential market, like usage or total number of customers.

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    Structural Limits of Company

    Internal factors constraining the company's ability to cater to the market (marketing,production).

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    Market Potential Gap

    The difference between total market potential and the current market share of a company or product.

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    Market Share

    The portion of the total market that a particular company or product holds.

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    New Customer Base

    A new segment of customers that can potentially expand the market.

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    Product Portfolio Extension

    Creating new products to attract potential customers within a market.

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    Value-Performance Marketing

    Focus on balancing price & quality with the aim of generating revenue through revenue maximisation,

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    Drop-out

    The decline of customers utilizing a product or service.

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    Potential Gap

    The space or opportunity that exists between the current market share and the theoretical maximum market share.

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    Geo-based marketing

    Marketing strategies focusing on geographic areas and cultural nuances.

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    Multicultural marketing

    Marketing strategies that cater to diverse cultural groups.

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    Ethnic groups

    Communities with shared cultural heritage and traditions.

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    Homeland language

    The language of a person's ancestral country.

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    Cultural Background

    The collective values, beliefs, and customs of a group.

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    Standardized Global Marketing

    Marketing a product globally with a consistent message and strategy, minimizing product adaptation.

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    Concentrated Global Marketing

    Focusing marketing efforts on a single, specific global market segment, seeking depth within that niche.

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    Differentiated Global Marketing

    Targeting multiple distinct market segments globally with tailored marketing efforts.

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    Niche Marketing

    A strategy focusing on a very specific, small group of consumers with particular needs or preferences.

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    Multi-segment Targeting

    Targeting multiple distinct market segments within a larger market, aiming for broader appeal.

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    Behavioral Segmentation

    Dividing your market based on customer behaviors, not demographics. For example, separating those who actively seek the lowest price from those who are loyal to a specific brand.

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    Price Seeker

    Customers who actively search for the lowest prices and are very likely to switch brands if they find a cheaper option.

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    Loyalty Segmentation

    Categorizing customers based on their level of brand loyalty, from die-hard fans to those who switch brands easily.

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    Active Users

    Customers who are actively engaged with a brand, even if they're not perfectly loyal. They might be open to switching if a better option comes along.

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    Passive Users

    Customers who don't actively seek out new brands but are open to switching if contacted by a new supplier.

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    Intensity of Usage Segmentation

    Splitting your market based on how frequently customers use your products or services, like heavy users vs. light users.

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    Heavy Users

    Customers who use your product or service very frequently, perhaps even multiple times a day.

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    Light Users

    Customers who use your product or service infrequently, perhaps only a few times a month.

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    Demographic Segmentation by Age

    Dividing a market into groups based on age and life cycle stage, offering different products or marketing strategies for these groups.

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    Silver Economy

    The economic activity related to the growing population of older adults (60+).

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    Gender Segmentation

    Dividing a market into groups based on gender, tailoring products or marketing approaches for each.

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    Intimissimi Case Study

    Example using a lingerie brand (Intimissimi) to attract male product users, through a non-traditional marketing campaign targeted at both men and women.

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    Gillette Campaign

    Gillette's "The Best Men Can Be" campaign, facing drastically different social media feedback. Some viewed it as a positive statement about toxic masculinity, while others opposed it.

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    Toxic Masculinity

    Traditional masculine ideals that restrict or harm men's emotional expressiveness and behavior.

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    Social Media Sentiment

    The overall emotional tone expressed online about a brand, product, or topic.

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    Product Life Cycle

    The stages a product goes through from introduction to decline in the market.

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    Campaign Sentiment Evaluation

    Analyzing the emotional tone of user reactions to a marketing campaign, like positive, negative, etc.

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    Demographic Segmentation

    Dividing the market into groups based on demographic variables like age, gender, income, etc., to target specific customer segments.

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    Study Notes

    Reference Market, Segmentation, Targeting and Positioning

    • Reference market analysis is critical for initial strategic choices.
    • A successful brand requires understanding the marketplace and customers, designing value, defining and extracting value, making value available/engaging customers, and monitoring, managing, and recreating value.
    • Loyalty management and CLTV (Customer Lifetime Value) management are key.
    • After-sales service, portfolio and complexity management, P&L (profit and loss), and process/organizational structures are part of the process.
    • Customer engagement and storytelling execution are also necessary.
    • Customers' needs and desires should be understood to provide tailored products and services to meet particular requirements.
    • Key factor of successful market strategy is identification of homogenous needs for product development.
    • Segmentation is employed to identify homogeneous needs, offering basis for product and service development.
    • Market segments are groups of customers with similar responses to marketing efforts.
    • Segmentation allows targeted efforts and higher profit potential for businesses.
    • Market targeting is evaluating segment attractiveness and selecting segments for entry.
    • Market positioning involves placing a product in a clear, desirable position relative to competitors.
    • Differentiation starts the positioning process.
    • Demographic data (age, gender, income), behavioral characteristics (usage occasions, product loyalty), and geographic factors (location, culture) influence segmentation.
    • Segmentation methods include geographical, demographic, traditional behavioral, socio-psicographic, behavioural digital, and income-based approaches.
    • Different target market strategies include standardized (undifferentiated), concentrated, and differentiated approaches.
    • Standardized global marketing targets the entire market with one product mix, minimizing adaptation to local needs.
    • Concentrated global marketing focuses on specific niche markets with in-depth adaptation to local requirements.
    • Differentiated global marketing targets several segments, tailoring strategies and adapting products to different needs.
    • Different factors and considerations for successful market segmentation and target selection include understanding customer value and creating a unique value proposition, choosing the right segmentation variables, evaluating market segment attractiveness, careful consideration of resource constraints and competitive dynamics, and recognizing the implications of segmentation strategies.
    • Example segmentation approaches mentioned include age, product life cycle phase, gender, income, usage occasions, and sought benefits.

    Market Metrics

    • Market size is the potential maximum sales volume (in physical or monetary units).
    • Factors that influence market size include marketing expenditure and environmental conditions.
    • A market size formula is given, comprising: number of potential consumers (N), percentage of consumers who can access product (P1), frequency of purchases (F), doses of product (DP), space (S), and time (T) .
    • Various tiers of market demand exist(world, USA, region, customer, and all sales, industry sales, company sales, product line sales, product form sales, product item sales.)
    • Short-run, medium-run, and long-run analyses of market demand are required.
    • Potential, primary, and secondary demand analyses are important for market sizing.
    • Market demand analysis utilizes different approaches to estimate or measure total market potential (e.g., by space level or time level).
    • Market potential gaps are crucial for closing and improving value.
    • There are certain categories of consumers who will never use, rarely use, do not use, or do not use enough of a product or services offered by the company.

    Value Tiers

    • Value tiers categorize products based on price.
    • Examples of tiers are luxury, premium, value, and first-price items.

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    Description

    This quiz explores the key concepts of market analysis, segmentation, targeting, and positioning. Understand the importance of customer engagement, loyalty management, and tailoring products to meet specific needs. Test your knowledge on how successful brands manage value and develop products based on homogeneous customer needs.

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