Market Segmentation and Positioning Strategies

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Questions and Answers

What percentage of the US population speaks Spanish at home?

  • 12.5% (correct)
  • 18.5%
  • 10.5%
  • 15.5%

What is a significant factor that influences marketing to ethnic communities?

  • Their age distribution
  • The bond they maintain with their country of origin (correct)
  • Their preference for local products
  • Their income levels

In France, what percentage of the population speaks Arabic at home?

  • 1.6%
  • 3.6%
  • 4.6%
  • 2.6% (correct)

What role does language play in ethnic communities according to the content?

<p>It establishes a connection to their cultural background (A)</p> Signup and view all the answers

What type of marketing strategy is highlighted for addressing multi-cultural audiences?

<p>Geo-based and multi-cultural marketing (D)</p> Signup and view all the answers

What is meant by 'more value from current customer base'?

<p>Increasing the frequency and value of purchases (C)</p> Signup and view all the answers

Which strategy involves selling higher value products to existing customers?

<p>Up-sell (D)</p> Signup and view all the answers

What does 'low dosage per use' imply about consumer behavior?

<p>Consumers are not fully utilizing products (C)</p> Signup and view all the answers

What is an example of 'cross-sell'?

<p>Tim buys a laptop bag along with a laptop (B)</p> Signup and view all the answers

What does the term 'business development' mean in this context?

<p>Introducing new products to expand offerings (B)</p> Signup and view all the answers

What is NOT a method for increasing customer purchase behavior?

<p>Targeting different demographics (A)</p> Signup and view all the answers

How can companies increase 'purchase of higher value products'?

<p>Through targeted marketing strategies showcasing benefits (A)</p> Signup and view all the answers

Which factor is least likely to contribute to consumer loyalty?

<p>Frequent changes in pricing strategy (C)</p> Signup and view all the answers

What does 'N' represent in market demand analysis?

<p>Number of potential consumers in the area (B)</p> Signup and view all the answers

Which factor does NOT represent a structural limit to demand?

<p>Consumer preferences (C)</p> Signup and view all the answers

Which aspect is considered when analyzing market demand according to the provided content?

<p>Space and Time (A)</p> Signup and view all the answers

What might be a consequence of negative side-effects from a product?

<p>Customer drop-out (C)</p> Signup and view all the answers

What term is used to describe the gap between current usage and potential market demand?

<p>Potential gap (A)</p> Signup and view all the answers

Frequency of purchases is represented by which variable in the market demand model?

<p>F (D)</p> Signup and view all the answers

What can contribute to closing the market potential gap?

<p>Innovation and product portfolio extension (A)</p> Signup and view all the answers

Which of the following is a measure of market demand?

<p>Consumer access percentage (B)</p> Signup and view all the answers

What does 'P' signify in the market demand formulas?

<p>Percentage of consumers who can access the product (A)</p> Signup and view all the answers

In market demand analysis, what does 'S' refer to?

<p>Space (A)</p> Signup and view all the answers

What characterizes standardized global marketing?

<p>Minimal product adaptation (B)</p> Signup and view all the answers

Which strategy is best described as targeting a single segment of the global market?

<p>Concentrated global marketing (B)</p> Signup and view all the answers

What is a benefit of standardized global marketing?

<p>Lower production costs (B)</p> Signup and view all the answers

Which of the following is an example of differentiated global marketing?

<p>P&amp;G marketing Old Spice and Hugo Boss (A)</p> Signup and view all the answers

What is a primary characteristic of concentrated global marketing?

<p>Looking for global depth rather than national breadth (B)</p> Signup and view all the answers

What is the concept of demographic segmentation by age focused on?

<p>Adopting different approaches for age groups. (D)</p> Signup and view all the answers

What is projected about Italy's population aged over 60 by 2040?

<p>It will increase by about 35%. (B)</p> Signup and view all the answers

What strategy did Intimissimi use to appeal to men in their 2011 campaign?

<p>Engaging male testimonials. (B)</p> Signup and view all the answers

How did Gillette's 'We Believe: The Best Men Can Be' ad impact social media mentions?

<p>Increased mentions by 11,722%. (C)</p> Signup and view all the answers

What was the initial sentiment towards Gillette before the release of their controversial ad?

<p>Over 85% positive. (B)</p> Signup and view all the answers

What was the official hashtag associated with Gillette's campaign?

<p>#thebestmencanbe. (C)</p> Signup and view all the answers

What percentage of positive sentiment was recorded on the day Gillette's ad was released?

<p>62.2%. (D)</p> Signup and view all the answers

What is a common misconception about gender segmentation in marketing?

<p>It only applies to female products. (A)</p> Signup and view all the answers

What was a significant negative effect of Gillette's ad after its release?

<p>Negativity in social media feedback. (D)</p> Signup and view all the answers

What is the estimated value of the Silver Economy in Italy?

<p>43 billion euros. (A)</p> Signup and view all the answers

Which group is characterized as having a high likelihood of switching brands upon finding a cheaper option?

<p>Active price seekers (C)</p> Signup and view all the answers

What describes users who purchase a limited number of brands, typically two to three?

<p>Loyal/asleep users (D)</p> Signup and view all the answers

Which type of users is described as not actively seeking to switch brands but could be influenced to do so?

<p>Passive users (C)</p> Signup and view all the answers

In the behavioral segmentation of customers, which group is most likely to be pro-active in contacting new suppliers?

<p>Active price seekers (C)</p> Signup and view all the answers

How are customers categorized based on the frequency and quantity of their purchases?

<p>By intensity of usage (D)</p> Signup and view all the answers

What is a key characteristic of die-hard users in market segmentation?

<p>They are very engaged with a specific brand. (C)</p> Signup and view all the answers

Who among the following is least likely to switch their preferred supplier?

<p>Loyal/asleep users (B)</p> Signup and view all the answers

What category does a consumer fall into if they are continuously looking for the best price but are indifferent about brand preference?

<p>Active price seekers (B)</p> Signup and view all the answers

Flashcards

Customer Value Maximization

Increasing the overall value a customer gets from a company, to encourage more frequent and higher-value purchases.

Upselling

Encouraging customers to purchase higher-value products or services.

Cross-selling

Suggesting related products or services to a customer.

Business Extension

Introducing new products to expand a company's offerings or product line.

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Product Analysis

Study of product use patterns and customer response.

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Low 'Dosage' per Use

Products not used frequently or in high quantities by consumers.

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Consumer Usage

Analyzing how consumers use products and what can encourage better, more frequent use.

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Pricing Strategy

Determining how to set prices in relation to product value, usage, and customer impact.

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Market Demand Measurement

Methods for assessing the quantity of a product or service that consumers in a market will purchase.

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Structural Limits of Demand

Factors limiting the potential market, like usage or total number of customers.

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Structural Limits of Company

Internal factors constraining the company's ability to cater to the market (marketing,production).

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Market Potential Gap

The difference between total market potential and the current market share of a company or product.

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Market Share

The portion of the total market that a particular company or product holds.

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New Customer Base

A new segment of customers that can potentially expand the market.

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Product Portfolio Extension

Creating new products to attract potential customers within a market.

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Value-Performance Marketing

Focus on balancing price & quality with the aim of generating revenue through revenue maximisation,

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Drop-out

The decline of customers utilizing a product or service.

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Potential Gap

The space or opportunity that exists between the current market share and the theoretical maximum market share.

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Geo-based marketing

Marketing strategies focusing on geographic areas and cultural nuances.

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Multicultural marketing

Marketing strategies that cater to diverse cultural groups.

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Ethnic groups

Communities with shared cultural heritage and traditions.

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Homeland language

The language of a person's ancestral country.

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Cultural Background

The collective values, beliefs, and customs of a group.

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Standardized Global Marketing

Marketing a product globally with a consistent message and strategy, minimizing product adaptation.

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Concentrated Global Marketing

Focusing marketing efforts on a single, specific global market segment, seeking depth within that niche.

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Differentiated Global Marketing

Targeting multiple distinct market segments globally with tailored marketing efforts.

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Niche Marketing

A strategy focusing on a very specific, small group of consumers with particular needs or preferences.

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Multi-segment Targeting

Targeting multiple distinct market segments within a larger market, aiming for broader appeal.

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Behavioral Segmentation

Dividing your market based on customer behaviors, not demographics. For example, separating those who actively seek the lowest price from those who are loyal to a specific brand.

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Price Seeker

Customers who actively search for the lowest prices and are very likely to switch brands if they find a cheaper option.

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Loyalty Segmentation

Categorizing customers based on their level of brand loyalty, from die-hard fans to those who switch brands easily.

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Active Users

Customers who are actively engaged with a brand, even if they're not perfectly loyal. They might be open to switching if a better option comes along.

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Passive Users

Customers who don't actively seek out new brands but are open to switching if contacted by a new supplier.

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Intensity of Usage Segmentation

Splitting your market based on how frequently customers use your products or services, like heavy users vs. light users.

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Heavy Users

Customers who use your product or service very frequently, perhaps even multiple times a day.

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Light Users

Customers who use your product or service infrequently, perhaps only a few times a month.

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Demographic Segmentation by Age

Dividing a market into groups based on age and life cycle stage, offering different products or marketing strategies for these groups.

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Silver Economy

The economic activity related to the growing population of older adults (60+).

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Gender Segmentation

Dividing a market into groups based on gender, tailoring products or marketing approaches for each.

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Intimissimi Case Study

Example using a lingerie brand (Intimissimi) to attract male product users, through a non-traditional marketing campaign targeted at both men and women.

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Gillette Campaign

Gillette's "The Best Men Can Be" campaign, facing drastically different social media feedback. Some viewed it as a positive statement about toxic masculinity, while others opposed it.

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Toxic Masculinity

Traditional masculine ideals that restrict or harm men's emotional expressiveness and behavior.

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Social Media Sentiment

The overall emotional tone expressed online about a brand, product, or topic.

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Product Life Cycle

The stages a product goes through from introduction to decline in the market.

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Campaign Sentiment Evaluation

Analyzing the emotional tone of user reactions to a marketing campaign, like positive, negative, etc.

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Demographic Segmentation

Dividing the market into groups based on demographic variables like age, gender, income, etc., to target specific customer segments.

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Study Notes

Reference Market, Segmentation, Targeting and Positioning

  • Reference market analysis is critical for initial strategic choices.
  • A successful brand requires understanding the marketplace and customers, designing value, defining and extracting value, making value available/engaging customers, and monitoring, managing, and recreating value.
  • Loyalty management and CLTV (Customer Lifetime Value) management are key.
  • After-sales service, portfolio and complexity management, P&L (profit and loss), and process/organizational structures are part of the process.
  • Customer engagement and storytelling execution are also necessary.
  • Customers' needs and desires should be understood to provide tailored products and services to meet particular requirements.
  • Key factor of successful market strategy is identification of homogenous needs for product development.
  • Segmentation is employed to identify homogeneous needs, offering basis for product and service development.
  • Market segments are groups of customers with similar responses to marketing efforts.
  • Segmentation allows targeted efforts and higher profit potential for businesses.
  • Market targeting is evaluating segment attractiveness and selecting segments for entry.
  • Market positioning involves placing a product in a clear, desirable position relative to competitors.
  • Differentiation starts the positioning process.
  • Demographic data (age, gender, income), behavioral characteristics (usage occasions, product loyalty), and geographic factors (location, culture) influence segmentation.
  • Segmentation methods include geographical, demographic, traditional behavioral, socio-psicographic, behavioural digital, and income-based approaches.
  • Different target market strategies include standardized (undifferentiated), concentrated, and differentiated approaches.
  • Standardized global marketing targets the entire market with one product mix, minimizing adaptation to local needs.
  • Concentrated global marketing focuses on specific niche markets with in-depth adaptation to local requirements.
  • Differentiated global marketing targets several segments, tailoring strategies and adapting products to different needs.
  • Different factors and considerations for successful market segmentation and target selection include understanding customer value and creating a unique value proposition, choosing the right segmentation variables, evaluating market segment attractiveness, careful consideration of resource constraints and competitive dynamics, and recognizing the implications of segmentation strategies.
  • Example segmentation approaches mentioned include age, product life cycle phase, gender, income, usage occasions, and sought benefits.

Market Metrics

  • Market size is the potential maximum sales volume (in physical or monetary units).
  • Factors that influence market size include marketing expenditure and environmental conditions.
  • A market size formula is given, comprising: number of potential consumers (N), percentage of consumers who can access product (P1), frequency of purchases (F), doses of product (DP), space (S), and time (T) .
  • Various tiers of market demand exist(world, USA, region, customer, and all sales, industry sales, company sales, product line sales, product form sales, product item sales.)
  • Short-run, medium-run, and long-run analyses of market demand are required.
  • Potential, primary, and secondary demand analyses are important for market sizing.
  • Market demand analysis utilizes different approaches to estimate or measure total market potential (e.g., by space level or time level).
  • Market potential gaps are crucial for closing and improving value.
  • There are certain categories of consumers who will never use, rarely use, do not use, or do not use enough of a product or services offered by the company.

Value Tiers

  • Value tiers categorize products based on price.
  • Examples of tiers are luxury, premium, value, and first-price items.

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