28 Questions
What is the main reason for managing stakeholder relationships according to the text?
To improve organizational performance
Why is it important to identify the organization's external stakeholders?
To determine their interests and concerns
What plays a key role in determining how to manage individual external stakeholder relationships?
The organization's culture
What is a crucial element in managing stakeholder relationships effectively?
Recognizing the importance of each external stakeholder
How does managing stakeholder relationships contribute to organizational success based on the text?
By improving organizational performance
What are the external constraints that can affect an organization's performance?
Forces and institutions outside the organization
Which of the following is considered part of the specific environment affecting an organization?
Public pressure groups
What does the general environment of an organization encompass?
Economic and political conditions
Which of the following is NOT a component of the general environment?
Customers
How do political/legal conditions in the external environment affect an organization?
By changing attitudes of elected officials towards business
What is one way in which changes in technology can affect an organization?
By impacting the changes occurring in technology
What is the main challenge for managers in balancing work demand during a global recession?
Creating and managing flexible work arrangements
In the context of environmental uncertainty, what does 'complexity of the environment' refer to?
The number of components in an organization's external environment
Why is it important for managers to manage stakeholder relationships?
To handle constituencies affected by the organization's decisions
What does environmental uncertainty refer to?
The extent to which managers can predict change in the external environment
How does the degree of change in environmental components affect managers?
It affects managerial ability to predict change
What is a key characteristic of strong cultures?
Values are deeply held and widely held
Which of the following is NOT a benefit of a strong culture?
Decreasing employee initiative
How do employees learn about culture through stories?
Through narratives of significant events or actions that convey the spirit of the organization
Which activity expresses and reinforces organizational values through repetitive sequences?
Rituals
What type of employees should organizations hire to create a customer-responsive culture?
Caring and conscientious employees
What characteristic is essential in creating an innovative culture according to the text?
Playfulness and humor
What does organizational culture determine to a large degree?
How organizational members act toward each other
Which of the following is NOT a dimension of organizational culture mentioned in the text?
Customer Satisfaction
What is one of the sources of organizational culture mentioned in the text?
Past practices of the organization
Which factor helps in the continuation of organizational culture?
Socialization of new employees to help them adapt
In what way does organizational culture impact management decisions?
By emphasizing maintaining the status quo
Which dimension of organizational culture focuses on how managers view outcomes and results?
Outcome Orientation
Learn about managing stakeholder relationships and how it can lead to improved organizational performance. Understand the importance of identifying external stakeholders and their interests in the organization.
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