Chapter 12 - Managing Disruptions to the Plan

What is a common first step in the Change Control Process?

What benefit was identified for changing the trade show giveaways to picture frames?

Which of the following is NOT a step in the Change Control Process?

Which category received the highest weight in the decision criteria evaluation?

What is the purpose of an Issue Log in project management?

Which phase of the project life cycle involves addressing unexpected issues?

Which of the following is NOT a step in the problem-solving approach for resolving issues?

Why is it important to sort or filter the Issue Log?

What call to action is indicated after documenting an issue in the Issue Log?

What can happen if project issues are left unresolved?

Which of the following reflects the nature of changes in project management?

During which project life cycle phase is change management particularly crucial?

What aspect of project management is indicated by the need to adapt to unexpected problems?

Which statement best describes the concept of project effectiveness in the context of issues?

Managing Project Issues

A project issue is a problem that has the potential of negatively impacting the project
Issues should be documented in an Issue Log
The Issue Log allows issues to be reviewed and prioritized
The Issue Log could be sorted by Priority or filtered by Status
Sorting and filtering an Issue Log allows for easier management and prioritization of issues

Resolving Project Issues

Issues should be resolved by using a problem-solving approach
The approach used could be informal for smaller issues
For larger more complex issues, the approach should be more formal
Steps in the problem-solving approach
- Fully Describe the issue
- Develop alternative solutions
- Select the optimal solution
- Implement the selected solution
Selecting the optimal solution
- Decision criteria and weighted averages may be used for complex issues
- Alternative solutions should be assessed by cost, time, and effectiveness

Managing Project Change

Project changes are different from issues because they can be considered and implemented
Changes require a Change Control Process
This process is used to determine whether or not a change should be made

Change Control Process

The Change Control Process requires the following steps:
- Submit a Change Request form
- Assess the impact of the requested change
- Approve or Reject the change request
- Update planning documents if the change is approved
- Carry out the change
Change Request Form
- Contains information about the proposed change
- Benefits of the change
- Impacts to the project
- Approved or Rejected decision

This quiz covers essential strategies for managing and resolving project issues effectively. It focuses on the use of an Issue Log for documentation, prioritization, and the problem-solving approaches needed for both small and complex issues. Test your knowledge on the steps and methods to ensure project success.