Managing Performance and Quality Improvement in Healthcare
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Questions and Answers

What are the three most common areas for adverse events to occur, as mentioned?

  • Physical therapy, counseling, nutrition
  • Pediatric care, geriatric care, psychological care
  • Surgery, medication, infection (correct)
  • Emergency care, radiology, vaccination

How much of the preventable mistakes resulting in Americans' deaths are highly preventable, according to the provided text?

  • 65%
  • 50%
  • 20%
  • 37% (correct)

Which technology is mentioned as an effective solution for reducing medication errors?

  • Fax machines for prescriptions
  • Computerized physician order entry (CPOE) (correct)
  • Social media apps
  • Morse code communication

What does the system with 'Smart' infusion pumps for IV therapies help nurses do?

<p>Alert to any deviations from 'five rights' (D)</p> Signup and view all the answers

What is tailored to specific patient needs according to the text provided?

<p>Intravenous (IV) therapies (A)</p> Signup and view all the answers

What does Zero-Based Budgeting involve?

<p>Starting from zero and justifying all budget requests (D)</p> Signup and view all the answers

What does Full-Time Equivalent (FTE) represent?

<p>The amount of paid hours worked by a full-time employee (A)</p> Signup and view all the answers

How is Nursing Hours per Patient Day (NHPPD) calculated?

<p>Based on the amount of nursing care required per client in 24 hours (C)</p> Signup and view all the answers

What does the CNO's 3 Factor Framework focus on?

<p>Patient Factors, including Complexity and Care Requirements (D)</p> Signup and view all the answers

What is the main focus of Value Analysis and Cost Benefit Ratio?

<p>Evaluation of products, supplies, and equipment (A)</p> Signup and view all the answers

How is Nursing Intensity typically measured?

<p>By the complexity of patient conditions (B)</p> Signup and view all the answers

What is the goal for Safe and Effective care regarding incidents of workplace violence?

<p>Less than 308 incidents (C)</p> Signup and view all the answers

Which type of change aims to modify the attitudes and approaches of the entire organization?

<p>Transformational change (B)</p> Signup and view all the answers

What percentage of positive responses is the goal for patient satisfaction on the question regarding receiving information upon leaving the hospital?

<p>63% (D)</p> Signup and view all the answers

What percentage of inpatient days with designation of alternate level of care (ALC) is the goal for improving Time and Efficient Care?

<p>12.7% (A)</p> Signup and view all the answers

What is the role of the 'champion' in the context of change management?

<p>Facilitating the change process (D)</p> Signup and view all the answers

What is the key difference between internal and external forces in the context of change management?

<p>Internal forces originate from within the person or organization (B)</p> Signup and view all the answers

What is the most effective way to manage conflict between a nurse and a patient's family?

<p>De-escalate anger emotions and manage the situation calmly (D)</p> Signup and view all the answers

What is the most desirable outcome in a conflict situation?

<p>Win-win outcome (B)</p> Signup and view all the answers

What should a nurse avoid doing when managing nurse/client conflict?

<p>Arguing, criticizing, defending or judging (D)</p> Signup and view all the answers

What is the purpose of the nursing scope of practice standard?

<p>To promote the health and well-being of patients (B)</p> Signup and view all the answers

What should a nurse do if they suspect that a patient may be experiencing harm?

<p>Withdraw services and consult a decision tree (B)</p> Signup and view all the answers

Which of the following is an example of a controlled act that a nurse must be authorized to perform?

<p>Administering medication by injection (B)</p> Signup and view all the answers

What is the primary goal of quality improvement measures in healthcare organizations?

<p>To benefit clients and all other internal and external customers (A)</p> Signup and view all the answers

What is the focus of improvement opportunities in Total Quality Management?

<p>Focusing on the work process (B)</p> Signup and view all the answers

What is essential for making decisions to change or improve a system or process?

<p>Data (A)</p> Signup and view all the answers

What is Accreditation Canada?

<p>A non-profit organization dedicated to improving healthcare quality (A)</p> Signup and view all the answers

What is the purpose of Accreditation?

<p>To identify areas of improvement and optimize resource allocation (D)</p> Signup and view all the answers

What is necessary for a culture of improvement to thrive?

<p>Committed leadership and long-term commitment (B)</p> Signup and view all the answers

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