Managing Performance and Quality Improvement in Healthcare

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What are the three most common areas for adverse events to occur, as mentioned?

Physical therapy, counseling, nutrition

Pediatric care, geriatric care, psychological care

Surgery, medication, infection (correct)

Emergency care, radiology, vaccination

How much of the preventable mistakes resulting in Americans' deaths are highly preventable, according to the provided text?

65%

50%

20%

37% (correct)

Which technology is mentioned as an effective solution for reducing medication errors?

Fax machines for prescriptions

Computerized physician order entry (CPOE) (correct)

Social media apps

Morse code communication

What does the system with 'Smart' infusion pumps for IV therapies help nurses do?

Alert to any deviations from 'five rights' Signup and view all the answers

What is tailored to specific patient needs according to the text provided?

Intravenous (IV) therapies Signup and view all the answers

What does Zero-Based Budgeting involve?

Starting from zero and justifying all budget requests Signup and view all the answers

What does Full-Time Equivalent (FTE) represent?

The amount of paid hours worked by a full-time employee Signup and view all the answers

How is Nursing Hours per Patient Day (NHPPD) calculated?

Based on the amount of nursing care required per client in 24 hours Signup and view all the answers

What does the CNO's 3 Factor Framework focus on?

Patient Factors, including Complexity and Care Requirements Signup and view all the answers

What is the main focus of Value Analysis and Cost Benefit Ratio?

Evaluation of products, supplies, and equipment Signup and view all the answers

How is Nursing Intensity typically measured?

By the complexity of patient conditions Signup and view all the answers

What is the goal for Safe and Effective care regarding incidents of workplace violence?

Less than 308 incidents Signup and view all the answers

Which type of change aims to modify the attitudes and approaches of the entire organization?

Transformational change Signup and view all the answers

What percentage of positive responses is the goal for patient satisfaction on the question regarding receiving information upon leaving the hospital?

63% Signup and view all the answers

What percentage of inpatient days with designation of alternate level of care (ALC) is the goal for improving Time and Efficient Care?

12.7% Signup and view all the answers

What is the role of the 'champion' in the context of change management?

Facilitating the change process Signup and view all the answers

What is the key difference between internal and external forces in the context of change management?

Internal forces originate from within the person or organization Signup and view all the answers

What is the most effective way to manage conflict between a nurse and a patient's family?

De-escalate anger emotions and manage the situation calmly Signup and view all the answers

What is the most desirable outcome in a conflict situation?

Win-win outcome Signup and view all the answers

What should a nurse avoid doing when managing nurse/client conflict?

Arguing, criticizing, defending or judging Signup and view all the answers

What is the purpose of the nursing scope of practice standard?

To promote the health and well-being of patients Signup and view all the answers

What should a nurse do if they suspect that a patient may be experiencing harm?

Withdraw services and consult a decision tree Signup and view all the answers

Which of the following is an example of a controlled act that a nurse must be authorized to perform?

Administering medication by injection Signup and view all the answers

What is the primary goal of quality improvement measures in healthcare organizations?

To benefit clients and all other internal and external customers Signup and view all the answers

What is the focus of improvement opportunities in Total Quality Management?

Focusing on the work process Signup and view all the answers

What is essential for making decisions to change or improve a system or process?

Data Signup and view all the answers

What is Accreditation Canada?

A non-profit organization dedicated to improving healthcare quality Signup and view all the answers

What is the purpose of Accreditation?

To identify areas of improvement and optimize resource allocation Signup and view all the answers

What is necessary for a culture of improvement to thrive?

Committed leadership and long-term commitment Signup and view all the answers