Managing Office Gossip
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Questions and Answers

What is the primary objective when a crisis is finally over?

  • To celebrate the crisis being over
  • To discipline those responsible for the crisis
  • To assess what went wrong to prevent it from happening again (correct)
  • To get on with life

    • What is the recommended approach to prevent a crisis from happening again?

  • Discipline those responsible for the crisis
  • Work solely with key players to create a plan for the future
  • Rely on a single solution to prevent the crisis from happening again
  • Get input from everyone involved to create a plan for the future (correct)

    • What is the primary goal of creating a plan for the future after a crisis?

  • To prevent similar crises from happening in the future (correct)
  • To solely focus on recovery from the crisis
  • To celebrate the end of the crisis
  • To assign blame to those responsible for the crisis

    • Why is it essential to assess what went wrong after a crisis?

    <p>To prevent similar crises from happening in the future</p> Signup and view all the answers

    What is the best approach to creating a plan for the future after a crisis?

    <p>Get input from everyone involved to create a plan for the future</p> Signup and view all the answers

    What is the primary focus after a crisis is finally over?

    <p>Assessing what went wrong to prevent it from happening again</p> Signup and view all the answers

    Why is it important to assess what went wrong after a crisis?

    <p>To prevent similar crises from happening in the future</p> Signup and view all the answers

    What is the recommended approach to dealing with a crisis?

    <p>Analyzing information to see what the problem really is</p> Signup and view all the answers

    What is the primary goal of analyzing information after a crisis?

    <p>To identify the root cause of the crisis</p> Signup and view all the answers

    Why is it important to analyze information after a crisis?

    <p>To identify the root cause of the crisis and prevent it from happening again</p> Signup and view all the answers

    Study Notes

    Crisis Management

    • When rumors and gossip spread in the office, Raymond should speak with his employees and tell them the facts about the situation to contain the situation.

    Handling Crises

    • Fatima should organize a press conference to ensure all facts of the situation are known when dealing with a major product defect.
    • When analyzing the potential damage a crisis can cause, the bottom line is not the most important factor to consider.

    Crisis Statistics

    • Less than 10% of companies that experience a major data loss survive the crisis.
    • A public safety disaster contains the greatest potential for business opportunity.

    Handling Internal Crises

    • When informed of potential embezzlement by a highly paid staff member, examine the books closely with the accountant and call in an independent auditor if necessary.
    • A friendly culture based on trust is likely to be most responsive to and effective in handling a crisis.

    Crisis Communication

    • When preparing for a press conference, prepare honest answers to the five questions you would least like to be asked.
    • When dealing with a crisis, honesty is key in communication.

    Project Management

    • When faced with mixed results from user testing, step back from the product, analyze the information, and determine what the problem really is.

    Post-Crisis Analysis

    • After a crisis, get input from everyone involved to create a plan for the future and prevent similar crises from happening again.

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    Related Documents

    Crisis Management Workshop PDF

    Description

    Raymond needs to address rumors and gossip spreading in the office. What should he do to contain the situation?

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