Managing Diversity Programs
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Questions and Answers

What were the key challenges faced by KIA Motors UK in 2006-2007?

Rapidly falling sales, increased financial losses, low levels of employee engagement, and a high employee turnover rate of 31%.

What was the estimated cost to KIA Motors UK due to the 31% employee turnover rate in 2006?

Approximately 600,000 British pounds (about $1 million).

What was the primary objective of KIA Motors UK's new HR strategy?

The primary objective of the new HR strategy was to reduce employee turnover employment costs by at least 10% per year.

How did KIA Motors UK plan to improve internal communications?

<p>KIA Motors UK planned to improve internal communications by introducing quarterly employee briefings and launching a new corporate intranet called 'Kia Vision'.</p> Signup and view all the answers

What kind of leadership development program was implemented by KIA Motors UK?

<p>KIA Motors UK implemented a leadership development program to improve managers' skills. The new skills were tested using '360-degree' assessment tools.</p> Signup and view all the answers

How did KIA Motors UK recognize outstanding employees?

<p>KIA Motors UK recognized outstanding employees by giving 'Outstanding Awards' to selected employees quarterly and 'Kia thank you' cards for jobs well done.</p> Signup and view all the answers

What was the estimated direct cost to KIA Motors UK from the 31% employee turnover rate in 2006?

<p>Approximately 600,000 British pounds (about $1 million).</p> Signup and view all the answers

What was the main aim of KIA's parent company's strategy for future growth?

<p>The main aim of KIA's parent company's strategy for future growth was to raise competencies as a global maker in all areas, including production, sales, marketing, branding, as well as before and after servicing.</p> Signup and view all the answers

What did KIA Motors UK do to support the parent company's strategy of raising competencies as a global maker?

<p>KIA Motors UK executed an employee engagement strategy with measurable objectives, including reducing employee turnover employment costs by at least 10% per year, improving internal communications, and implementing leadership development and employee recognition programs.</p> Signup and view all the answers

How did KIA Motors UK plan to improve managers' skills and assess the effectiveness of their new skills?

<p>KIA Motors UK planned to improve managers' skills by implementing a leadership development program and assessing the effectiveness of their new skills using '360-degree' assessment tools.</p> Signup and view all the answers

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