Managing Cultural Diversity in Tourism & Hospitality
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Questions and Answers

Which of the following is a major determinant of behavior within organizations?

  • Governments
  • Religions
  • Communities
  • Individuals (correct)
  • What is the field of study that investigates the impact of determinants of behavior within organizations?

  • Anthropology
  • Psychology
  • Organizational behavior (correct)
  • Sociology
  • Which of the following disciplines is NOT a major contributor to organizational behavior?

  • Sociology
  • Social psychology
  • Economics (correct)
  • Psychology
  • Why is it necessary to manage cultural diversity effectively in the tourism and hospitality industry?

    <p>To comply with legal requirements</p> Signup and view all the answers

    What are some of the characteristics of the modern workforce?

    <p>Different genders, different ages, different ethnicities</p> Signup and view all the answers

    True or false: Economic globalization has led to an increasing influx of migrant workers into the tourism and hospitality industry.

    <p>True</p> Signup and view all the answers

    True or false: Organizational behavior investigates the impact of individuals, groups, and structures within organizations.

    <p>True</p> Signup and view all the answers

    True or false: Organizational behavior is an applied behavioral science that incorporates knowledge from psychology, sociology, social psychology, and anthropology.

    <p>True</p> Signup and view all the answers

    True or false: Psychology is not a major contributor to the field of organizational behavior.

    <p>False</p> Signup and view all the answers

    True or false: Cultural diversity management is necessary in the tourism and hospitality industry due to the presence of people of different genders, ages, ethnicity, religions, and nationalities.

    <p>True</p> Signup and view all the answers

    Study Notes

    Determinants of Behavior in Organizations

    • Culture is a major determinant of behavior within organizations

    Field of Organizational Behavior

    • Organizational behavior is the field of study that investigates the impact of determinants of behavior within organizations
    • It is an applied behavioral science that incorporates knowledge from psychology, sociology, social psychology, and anthropology

    Contributors to Organizational Behavior

    • Psychology, sociology, social psychology, and anthropology are major contributors to organizational behavior
    • Economics is not a major contributor to organizational behavior

    Managing Cultural Diversity in Tourism and Hospitality

    • Effective cultural diversity management is necessary in the tourism and hospitality industry
    • This is due to the presence of people of different genders, ages, ethnicity, religions, and nationalities

    Characteristics of the Modern Workforce

    • The modern workforce is characterized by cultural diversity

    Globalization and Migration in Tourism and Hospitality

    • Economic globalization has led to an increasing influx of migrant workers into the tourism and hospitality industry

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    Description

    Test your knowledge on managing cultural diversity in the tourism and hospitality industry. This quiz covers concepts on organizational behavior, culture, and diversity, focusing on the impact of globalization and the diverse workforce. Explore topics such as gender, age, ethnicity, religion, and nationality in the workplace.

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