Podcast
Questions and Answers
What does it mean to resolve a conflict?
What does it mean to resolve a conflict?
- To handle a situation in a way that works for everyone involved (correct)
- To assign blame
- To escalate the disagreement
- To ignore the disagreement
Conflict resolution is a way of managing disagreements in unsafe and violent ways.
Conflict resolution is a way of managing disagreements in unsafe and violent ways.
False (B)
What does 'defuse' literally mean?
What does 'defuse' literally mean?
Disarm a bomb
One of the best ways of resolving a conflict with someone you care about is to ____.
One of the best ways of resolving a conflict with someone you care about is to ____.
Which of the following is NOT a way to defuse a conflict?
Which of the following is NOT a way to defuse a conflict?
It is never okay to walk away from a conflict.
It is never okay to walk away from a conflict.
Which of the following is a healthy way to express anger?
Which of the following is a healthy way to express anger?
Impulsive behaviors are actions taken after careful consideration of the consequences.
Impulsive behaviors are actions taken after careful consideration of the consequences.
What is the first step in negotiating a conflict?
What is the first step in negotiating a conflict?
When expressing anger, which of the following is recommended?
When expressing anger, which of the following is recommended?
What is the first step in staying in control and avoiding acting impulsively?
What is the first step in staying in control and avoiding acting impulsively?
Match the conflict resolution strategy with its description:
Match the conflict resolution strategy with its description:
When someone is angry with you, it's best to mirror their anger by yelling back or escalating the situation.
When someone is angry with you, it's best to mirror their anger by yelling back or escalating the situation.
What type of statements should you use when expressing your feelings to avoid blaming or accusing?
What type of statements should you use when expressing your feelings to avoid blaming or accusing?
When you practice self-control, you don’t let your emotions or ________ drive your behavior.
When you practice self-control, you don’t let your emotions or ________ drive your behavior.
Match the following techniques with their description.
Match the following techniques with their description.
Taking time to calm down will allow you to manage your anger responsibly and ______.
Taking time to calm down will allow you to manage your anger responsibly and ______.
What can result from ignoring or repressing anger?
What can result from ignoring or repressing anger?
Match each technique with its description:
Match each technique with its description:
Which of the following strategies is NOT recommended for managing your anger?
Which of the following strategies is NOT recommended for managing your anger?
Reacting on impulse always leads to the best outcomes because decisions are made quickly.
Reacting on impulse always leads to the best outcomes because decisions are made quickly.
When addressing someone's anger, what should be the initial focus?
When addressing someone's anger, what should be the initial focus?
If someone expresses anger in a healthy, constructive way, it can be detrimental to relationship building.
If someone expresses anger in a healthy, constructive way, it can be detrimental to relationship building.
Choosing a good time and place to deal with conflict can help ensure the other person will really listen.
Choosing a good time and place to deal with conflict can help ensure the other person will really listen.
Besides noticing the impulse, what are 2 techniques to help avoid acting impulsively?
Besides noticing the impulse, what are 2 techniques to help avoid acting impulsively?
Besides deep breathing, name one other stress-management technique mentioned in the text.
Besides deep breathing, name one other stress-management technique mentioned in the text.
What action should you take if you feel unsafe in a situation where someone is expressing anger?
What action should you take if you feel unsafe in a situation where someone is expressing anger?
If a problem cannot be solved, one might need to ______ the time spent with the person.
If a problem cannot be solved, one might need to ______ the time spent with the person.
What can unresolved disagreements lead to?
What can unresolved disagreements lead to?
A conflict is always a serious disagreement that leads to violence.
A conflict is always a serious disagreement that leads to violence.
What is one question you can ask to guide conversation toward a solution after acknowledging someone's feelings?
What is one question you can ask to guide conversation toward a solution after acknowledging someone's feelings?
Match each concept with its definition:
Match each concept with its definition:
Flashcards
Impulsive Behavior
Impulsive Behavior
Acting or reacting quickly without thinking about the consequences.
Self Control
Self Control
Managing your emotions and controlling your reactions.
Notice the Impulse
Notice the Impulse
To recognize and acknowledge your emotions.
Stop and Think Before You Act
Stop and Think Before You Act
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Count to 10, Deep Breathing
Count to 10, Deep Breathing
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Walk Away
Walk Away
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Anger Triggers
Anger Triggers
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Constructive Anger Management
Constructive Anger Management
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What is a conflict?
What is a conflict?
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What is anger?
What is anger?
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What is constructive anger management?
What is constructive anger management?
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What are anger triggers?
What are anger triggers?
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What are steps to resolve a conflict?
What are steps to resolve a conflict?
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How to handle unsafe anger?
How to handle unsafe anger?
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What is self-control?
What is self-control?
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What is noticing your feelings?
What is noticing your feelings?
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Stress Management Techniques
Stress Management Techniques
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I-Messages
I-Messages
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Healthy Anger Expression
Healthy Anger Expression
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Choosing a Good Time and Place
Choosing a Good Time and Place
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Being Assertive
Being Assertive
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Focusing on Solving the Problem
Focusing on Solving the Problem
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Don't Mirror the Anger
Don't Mirror the Anger
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Acknowledge the Other Person's Anger
Acknowledge the Other Person's Anger
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Conflict resolution
Conflict resolution
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Defuse a conflict
Defuse a conflict
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Postpone a discussion
Postpone a discussion
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Negotiate a solution
Negotiate a solution
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See the other side
See the other side
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Avoid conflict
Avoid conflict
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Get help for conflict
Get help for conflict
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Study Notes
Managing Anger
- Anger expression can be positive or negative
- Identifying and managing anger is crucial for healthy relationships and well-being
- Repressing or violently expressing anger can harm health and relationships
- Impulsive behaviors are those done quickly, without considering consequences
- Impulse reactions often stem from strong emotions
- Practicing self-control involves managing emotions and preventing risky actions
- Planning how to manage anger beforehand is helpful
- Strategies for controlling impulsive anger include:
- Recognizing the impulse
- Pausing before reacting
- Considering the consequences
- Ways to deal constructively with anger include:
- Minimizing triggers
- Delaying responses
- Using stress management techniques (like deep breathing, progressive muscle relaxation, or guided imagery)
- Expressing feelings in healthy ways (talking to the person involved rather than spreading rumors)
- Choosing a good time and place to address the conflict
- Using "I-messages" (e.g., "I feel angry about...")
- Being assertive and calm
- Handling anger in others:
- Don't mirror the anger
- Acknowledge the other person's anger
- Focus on solving the problem
- Suggesting solutions and finding common ground can help manage conflict
- De-escalating conflicts:
- Taking time to calm down
- Using humor (appropriately)
- Negotiating a solution
- Seeking support
- Walking away from a dangerous situation
Conflict Resolution Skills
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Conflicts can be small or serious, and range from differing opinions to violence
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Resolving conflicts means finding peaceful solutions
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Building relationships includes acknowledging and resolving disagreements
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Conflict resolution involves several strategies:
- Avoiding conflicts when possible (walking away)
- Defusing conflicts (disarming the conflict to make it less tense)
- Negotiating peaceful resolutions
- Seeking help when necessary
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Practicing conflict resolution skills can involve roleplaying in a safe and controlled situation to build confidence and competence
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Understanding differing emotional responses of others is crucial in conflict resolution
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Using humor appropriately can help defuse a conflict
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Practicing these strategies improves managing anger effectively and efficiently for resolving conflicts
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