Podcast
Questions and Answers
What characterizes programmed decisions?
What characterizes programmed decisions?
- They require extensive analysis of options.
- They follow established rules or guidelines. (correct)
- They are complex and uncertain processes.
- They are made in response to unpredictable threats.
Which step is NOT included in the six steps for making the best managerial decisions?
Which step is NOT included in the six steps for making the best managerial decisions?
- Identify the decision requirements.
- Evaluate the outcomes of the decision.
- Implement the decision rapidly. (correct)
- Analyze alternatives thoroughly.
What is a major disadvantage of group decision making?
What is a major disadvantage of group decision making?
- It can result in groupthink. (correct)
- It often leads to faster decisions.
- It improves the quality of decisions.
- It encourages participation from all members.
What role does organizational learning play in decision making?
What role does organizational learning play in decision making?
How does cognitive bias affect managerial decision making?
How does cognitive bias affect managerial decision making?
Which of the following differentiates entrepreneurs from intrapreneurs?
Which of the following differentiates entrepreneurs from intrapreneurs?
Which of the following best describes nonprogrammed decision making?
Which of the following best describes nonprogrammed decision making?
What is one technique to improve group decision making?
What is one technique to improve group decision making?
What is bounded rationality primarily concerned with?
What is bounded rationality primarily concerned with?
Which of the following best defines 'risk' in decision-making contexts?
Which of the following best defines 'risk' in decision-making contexts?
What commonly leads to ambiguous information?
What commonly leads to ambiguous information?
In decision-making, what does satisficing refer to?
In decision-making, what does satisficing refer to?
Which of the following factors can contribute to incomplete information in decision-making?
Which of the following factors can contribute to incomplete information in decision-making?
What is a characteristic of systematic errors in decision-making?
What is a characteristic of systematic errors in decision-making?
Which of the following is NOT considered a cause of incomplete information?
Which of the following is NOT considered a cause of incomplete information?
How does the feedback procedure contribute to decision-making?
How does the feedback procedure contribute to decision-making?
Which of the following best describes the classical model of decision making?
Which of the following best describes the classical model of decision making?
What does the term 'bounded rationality' refer to in decision making?
What does the term 'bounded rationality' refer to in decision making?
Satisficing is primarily associated with which decision-making model?
Satisficing is primarily associated with which decision-making model?
What distinguishes reasonable judgment from intuition in decision making?
What distinguishes reasonable judgment from intuition in decision making?
An optimum decision is defined as which of the following?
An optimum decision is defined as which of the following?
What does the administrative model highlight about the nature of decision making?
What does the administrative model highlight about the nature of decision making?
When do manufacturing supervisors hire new workers based on overtime increases?
When do manufacturing supervisors hire new workers based on overtime increases?
What is the most accurate description of confirmation bias?
What is the most accurate description of confirmation bias?
What is the primary disadvantage of group decision-making?
What is the primary disadvantage of group decision-making?
Which cognitive bias involves committing additional resources despite failing evidence?
Which cognitive bias involves committing additional resources despite failing evidence?
What is a key feature of groupthink?
What is a key feature of groupthink?
Which of these describes the illusion of control in decision making?
Which of these describes the illusion of control in decision making?
How can group decision-making be superior to individual decision-making?
How can group decision-making be superior to individual decision-making?
What leads to the phenomenon of representativeness in decision-making?
What leads to the phenomenon of representativeness in decision-making?
What is the objective of organizational learning?
What is the objective of organizational learning?
What is a learning organization primarily focused on?
What is a learning organization primarily focused on?
What characterizes a decision maker's creativity?
What characterizes a decision maker's creativity?
What is one of the disadvantages of brainstorming as a creativity-promoting technique?
What is one of the disadvantages of brainstorming as a creativity-promoting technique?
How does the nominal group technique facilitate decision-making?
How does the nominal group technique facilitate decision-making?
In which situation is the Delphi technique particularly effective?
In which situation is the Delphi technique particularly effective?
What defines the role of social entrepreneurs?
What defines the role of social entrepreneurs?
What is a characteristic of entrepreneurs in general?
What is a characteristic of entrepreneurs in general?
Which of the following statements about organizational learning is accurate?
Which of the following statements about organizational learning is accurate?
What is the primary role of an intrapreneur within an organization?
What is the primary role of an intrapreneur within an organization?
Which characteristic is NOT typically associated with successful entrepreneurs?
Which characteristic is NOT typically associated with successful entrepreneurs?
What distinguishes intrapreneurs from traditional managers?
What distinguishes intrapreneurs from traditional managers?
What term is used to describe a group of intrapreneurs separated from normal operations to foster innovation?
What term is used to describe a group of intrapreneurs separated from normal operations to foster innovation?
What challenge do founding entrepreneurs often face when transitioning to management roles?
What challenge do founding entrepreneurs often face when transitioning to management roles?
What is a product champion's key responsibility?
What is a product champion's key responsibility?
Which innovation is NOT attributed to the Palo Alto Research Center?
Which innovation is NOT attributed to the Palo Alto Research Center?
Which trait best describes the internal locus of control typical of entrepreneurs?
Which trait best describes the internal locus of control typical of entrepreneurs?
Flashcards
Decision Making
Decision Making
The process where managers identify opportunities and threats, analyze options, and make decisions about specific organizational goals and actions.
Programmed Decision
Programmed Decision
A decision made based on established rules or guidelines, leading to routine and automatic actions.
Nonprogrammed Decision
Nonprogrammed Decision
A decision involving unique situations, calling for a careful analysis and consideration of various options.
Administrative Model
Administrative Model
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Bounded Rationality
Bounded Rationality
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Optimum Decision
Optimum Decision
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Intuition
Intuition
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Reasoned Judgment
Reasoned Judgment
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Incomplete Information
Incomplete Information
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Risk
Risk
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Uncertainty
Uncertainty
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Ambiguous Information
Ambiguous Information
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Satisficing
Satisficing
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Heuristics
Heuristics
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Systematic Errors
Systematic Errors
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Learning organization
Learning organization
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Creativity
Creativity
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Nominal group technique
Nominal group technique
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Delphi technique
Delphi technique
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Entrepreneurs
Entrepreneurs
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Social entrepreneurs
Social entrepreneurs
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Brainstorming
Brainstorming
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Production blocking
Production blocking
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Illusion of Control
Illusion of Control
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Escalating Commitment
Escalating Commitment
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Groupthink
Groupthink
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Devil's Advocacy
Devil's Advocacy
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Dialectical Inquiry
Dialectical Inquiry
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Confirmation Bias
Confirmation Bias
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Representativeness
Representativeness
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Organizational Learning
Organizational Learning
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Characteristics of Entrepreneurs
Characteristics of Entrepreneurs
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Entrepreneurship vs. Management
Entrepreneurship vs. Management
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Product Champion
Product Champion
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Skunkworks
Skunkworks
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Xerox PARC
Xerox PARC
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WYSIWYG
WYSIWYG
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Study Notes
Chapter 7: Decision Making, Learning, Creativity, and Entrepreneurship
- Learning changes everything.
- Decision making is the process where managers respond to opportunities and threats by analyzing options and making determinations about organizational goals and courses of action.
- Decisions are made in response to opportunities (improve performance) and threats (adversely affect performance).
- Programmed decisions are routine, following established rules or guidelines.
- Examples of programmed decisions include hiring new workers when overtime increases by a certain percentage.
- Nonprogrammed decisions are nonroutine and unusual, unpredictable and lack established rules or guidelines.
- Managers respond to these types of decisions based on incomplete information.
- Intuition involves feelings and hunches, requiring minimal effort and information gathering, resulting in immediate decisions.
- Reasoned judgments are more considered and require time and effort to gather information, generate alternatives and evaluate those alternatives.
- The Classical model prescriptively assumes decision-makers can evaluate all possible alternatives and their consequences, ultimately choosing the best course of action.
- Optimal decisions are in the best interest of the organization.
- This model assumes the availability of all information and the decision-maker's ability to process it.
- Bounded rationality describes cognitive limitations that impact interpreting, processing and acting on information.
- Incomplete information results from risk and uncertainty, ambiguity, and time constraints.
- Risk refers to the probability of certain outcomes.
- Uncertainty relates to unknown future outcomes.
- Ambiguous information can be interpreted in multiple ways.
- Time constraints and information costs limit the amount of information evaluated.
- Satisficing is searching for a satisfactory solution rather than the optimal solution to problems or opportunities.
- Decision making involves the following six steps: recognize the need for a decision, generating alternatives, assess alternatives, choose among alternatives, implement the chosen alternative, and learn from feedback.
- Evaluating possible courses of action includes checking legal, ethical, economic, and practical considerations.
- Feedback procedures involve comparing actual results with projected results, determining reasons for deviation, and developing guidelines for future decisions.
- Cognitive biases such as confirmation bias and representativeness bias lead to systematic errors in decision-making.
- Heuristics are quick mental shortcuts that simplify decision-making.
- Individual and group biases affect decision-making outcomes. Groupthink and group decision making, brainstorming, nominal group technique, and Delphi techniques may result in both benefits and drawbacks, especially with different interest groups.
- Organizational learning improves employee understanding and management of the organization and its environment.
- Learning organizations maximize individuals' ability to think creatively, maximize organizational learning, encourage systems thinking, and develop shared vision.
- Creativity refers to a decision-maker's ability to come up with original, novel ideas for courses of action. Key steps include getting off-email and out of the ordinary thinking.
- Senge's principles outline building complex models to promote complex ideas like team learning.
- Brainstorming and techniques such as these Nominal Group Technique and Delphi Technique assist group decision-making.
- Entrepreneurs are individuals who have opportunities and mobilize resources to develop new goods and services.
- Social entrepreneurs address social needs and problems, improving well-being.
- Intrapreneurs work within an organization to develop new or improved products or processes.
- Characteristics of entrepreneurs include being open to experience, internally focused, a high level of self-esteem, and a drive for achievement.
- Founding entrepreneurs often lack the skills for effective management, distinguishing entrepreneurship from effective management practices.
- Product champions take ownership and show leadership to move the project forward.
- Skunkworks are isolation units to promote new product development..
- Examples include Xerox PARC.
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