changing role of management short answers

Study Notes

Controller vs. Facilitator:
- Controller managers make unilateral decisions, often ignoring employee input, leading to disengagement.
- Facilitator managers involve employees, resulting in a motivated workforce and a collaborative environment.

Empowering employees fosters ownership and accountability during change initiatives.
Employees who feel valued are more likely to take on additional responsibilities, reducing manager workload.

Businesses must invest in technology, training, and tools to prepare employees for change.
Providing time for strategic thinking mitigates employee overwhelm from daily tasks.

Employees may require new training to adapt successfully to changes.
Effective training enhances staff confidence, reducing resistance and improving morale during transitions.

Total Quality Management (TQM) promotes continuous improvement and defect reduction.
Quality assurance ensures consistent product or service standards, aligning with customer expectations.

Management behavior sets the tone for employee attitudes toward change.
Leaders who actively engage in training or change initiatives encourage similar behaviors in staff.

Collaborative structures enhance employee commitment and adaptability to change.
A supportive team environment can lead to innovative solutions and greater employee involvement.

Encouraging staff involvement in business processes, through mechanisms like work councils or employee ownership, enhances commitment and satisfaction.

Quicker Decision Making: Employees can make decisions rapidly without managerial approval, enhancing service quality.
Better Solutions: Empowered employees develop problem-solving skills, leading to improved customer satisfaction.
Increased Job Satisfaction: Trust and autonomy elevate motivation and satisfaction among employees.
Continuous Improvement: Organizations employing TQM focus on minimizing defects and maintaining high standards.

Customer Focus: Enhanced satisfaction leads to increased sales, and businesses align production with consumer needs.
Continuous Improvement: Reducing product returns lowers costs and enhances overall efficiency.
Teamwork: Energized teams experience lower turnover and higher productivity.
Employee Empowerment: Confident employees exhibit greater productivity and commitment.

Businesses should focus on improving every production stage to enhance overall quality.
Achieving quality marks indicates commitment to high standards and continuous improvement.

Increased Customer Loyalty: Quality marks, like the Q Mark, build brand trust and loyalty.
Competitive Advantage: Holding quality certifications can differentiate a business from competitors.
Premium Pricing: Higher-quality perceptions enable businesses to implement premium pricing strategies.
International Recognition: Quality certifications like ISO 9001 facilitate market expansion and enhance reputation abroad.
Fewer Errors: Concentrating on production quality reduces defects, leading to less waste and customer complaints.
Focused Business Goals: Pursuing quality awards motivates teams, leading to a culture of excellence.

TEAM: Together Everyone Achieves More; fostering teamwork improves engagement and fulfills social needs of employees.

Forming: Initial meetings establish polite interactions as team members make first impressions.
Storming: Conflicts may arise as individuals assert roles and establish rules.
Norming: Team dynamics improve as members accept roles, focusing on objectives.
Performing: Effective collaboration occurs, with defined responsibilities and mutual support.

Problem Solving: Teams can generate innovative solutions that individuals might overlook.
Improved Productivity: Collective efforts enhance quality, service, and overall productivity.
Good Industrial Relations: Cross-departmental interactions foster respect and reduce turnover.
Greater Motivation: Team membership boosts morale, encouraging hard work and commitment.