Questions and Answers
A manager's role involves comparing actual performance with set goals and making corrections if necessary.
True
A manager who focuses on building strong relationships with employees and encouraging teamwork is likely fulfilling an 'informational' role.
False
A company with a highly centralized structure is likely to have a very flat organizational chart.
False
A manager who uses a 'democratic' leadership style is likely to make decisions solely on their own, without input from team members.
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SMART goals are specific, measurable, achievable, relevant, and time-bound.
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A manager's role as a figurehead is primarily focused on motivating employees to achieve organizational goals.
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The liaison role involves creating connections with people outside of the manager's immediate department to benefit the organization.
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A manager's leadership style can be influenced by their role as a liaison.
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The figurehead role is considered a core managerial role, meaning it's essential for all managers.
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Developing strategic alliances is an essential part of the leader role.
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The Entrepreneur role in management focuses on setting priorities and allocating resources.
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Human skills are particularly important for top managers in an organization.
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The role of a Disturbance Handler primarily involves negotiating employee raises.
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Low-level managers predominantly need technical skills to perform their tasks effectively.
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Conceptual skills help managers understand how different subunits in an organization interact.
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Negotiators in management are responsible for responding to immediate operational issues.
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Study Notes
Controlling
- Monitor activities' performance to compare actual performance with set goals
- Evaluate performance to identify any disturbances and take corrective action to get back on track
- Ensure all activities are accomplished as planned to achieve set goals
Management Roles
- Management roles refer to specific actions or behaviors expected of a manager
- There are three types of managerial roles: Interpersonal, Informational, and Decisional
Decisional Roles
- Entrepreneur: adapt to change and innovation
- Disturbance Handler: respond to pressures and problems that demand immediate attention and action
- Resource Allocator: set priorities and decide on the use of resources
- Negotiator: continually negotiate schedules, projects, goals, outcomes, resources, and employee raises to accomplish goals
Management Skills
- Technical Skills: job-specific knowledge and techniques needed to perform work tasks proficiently
- Human Skills: ability to work well with others individually and in groups
- Conceptual Skills: ability to see the organization as a whole and understand relationships among subunits and the external environment
Skills Needed at Different Managerial Levels
- Top Managers: require Conceptual Skills
- Middle Managers: require Human Skills
- Low-Level Managers: require Technical Skills
Interpersonal Roles
- Figurehead: perform ceremonial duties to represent the organization
- Leader: motivate and encourage workers to accomplish organizational objectives
- Liaison: develop alliances with people outside their units to help the organization
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Description
This quiz covers the controlling aspect of management roles, including monitoring performance, comparing with set goals, evaluating and correcting disturbances to achieve planned goals.
