Management Principles Overview

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Questions and Answers

What type of organizational structure would likely be ineffective for a small organization of 50 employees?

  • Network-based management
  • Complex bureaucratic structure (correct)
  • Hierarchy based management
  • Flat organizational structure

How does the routineness of tasks affect organizational management?

  • It eliminates the need for control systems.
  • It has no impact on leadership styles.
  • It requires different structures for routine vs nonroutine technologies. (correct)
  • It simplifies job designs for all technologies.

What is a key understanding derived from environmental uncertainty in management?

  • Stable environments are more challenging to navigate.
  • Rapidly changing environments require adaptive management strategies. (correct)
  • All environments demand the same management strategies.
  • Predictable conditions necessitate less management oversight.

Which of the following historical events emphasized the benefits of division of labor?

<p>The publication of 'Wealth of Nations' (C)</p> Signup and view all the answers

What is one principle of total quality management (TQM)?

<p>Focus on continuous improvement. (B)</p> Signup and view all the answers

Which approach emphasizes adapting management practices based on the context of the situation?

<p>Contingency approach (C)</p> Signup and view all the answers

Frederick W. Taylor is known for which management theory?

<p>Scientific management (B)</p> Signup and view all the answers

What does the open system view in management focus on?

<p>Interactions with external entities and adaptive capacity. (A)</p> Signup and view all the answers

What concept did Adam Smith introduce that significantly increased productivity according to early management principles?

<p>Division of labor (D)</p> Signup and view all the answers

Which period marked a significant shift from human power to machine power in production processes?

<p>The Industrial Revolution (C)</p> Signup and view all the answers

What is the primary focus of the classical approach to management?

<p>Maximizing efficiency and rationality (A)</p> Signup and view all the answers

In what way does technology impact modern organizations according to management principles?

<p>By increasing operational complexity (A)</p> Signup and view all the answers

How does employee empowerment fit into management practices according to the principles discussed?

<p>It supports decision-making at all levels. (C)</p> Signup and view all the answers

What approach considers the specific circumstances of each situation when applying management tactics?

<p>Contingency management (B)</p> Signup and view all the answers

In terms of organizational management, what characterizes a closed system?

<p>It operates independently without external influences. (D)</p> Signup and view all the answers

Which quality management principle emphasizes understanding customer needs?

<p>Total Quality Management (TQM) (C)</p> Signup and view all the answers

What is the primary purpose of using statistical techniques in quality management?

<p>To measure critical variables and identify problems (D)</p> Signup and view all the answers

How does quality management empower employees?

<p>Through teams that solve problems together (D)</p> Signup and view all the answers

Which characteristic defines an open system in an organizational context?

<p>Interaction and dependence with its environment (C)</p> Signup and view all the answers

Why is understanding organization size important in contingency management?

<p>Coordination problems increase with size (C)</p> Signup and view all the answers

What role did the introduction of the Apple II in 1977 play in organizational change?

<p>It started the era of the personal computer (C)</p> Signup and view all the answers

What does the contingency approach to management recognize about organizations?

<p>Every organization requires unique management strategies (B)</p> Signup and view all the answers

Which of the following is a characteristic of closed systems?

<p>They operate independently of their surroundings (D)</p> Signup and view all the answers

What was one of the key benefits of Ford's $5 Workday in 1914?

<p>Doubling employee pay and strengthening the middle class (A)</p> Signup and view all the answers

Flashcards

Quality Management

Uses statistical methods to analyze organizational processes, identify issues, and improve quality.

Employee Empowerment

Involving employees in improving organizational processes and problem-solving.

System

Set of interconnected and interdependent parts working together to create a whole.

Open System

Systems that interact with and are influenced by their environment.

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Closed System

Systems that don't interact with or are influenced by their environment.

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Contingency Approach

Management approach that recognizes that different organizations need different approaches, based on their situations.

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Organization Size

As an organization grows, coordination challenges increase.

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Coordination Challenges

Challenges related to organizing and managing large organizations.

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Organizational Structure Efficiency

The effectiveness of an organizational structure depends on the size of the organization.

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Routine Technology

Organizational technologies requiring specific structures, leadership, and controls.

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Environmental Uncertainty

Environmental changes influence management approaches. What works in stable environments may not in changing ones.

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Individual Differences

Individual variations in motivation, autonomy, and tolerance impact management choices.

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Early Management Examples

Historical examples of management include the pyramids and the Great Wall, and Adam Smith's division of labor.

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Classical Management Approach

Management theories focused on efficiency and structure. Notable figures include Taylor, Gilbreth, Fayol, and Weber.

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Behavioral Approach

Understanding individual behavior in the workplace, like the Hawthorne Studies.

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Quantitative Approach

Using data and mathematical models to improve management decision-making (e.g., total quality management).

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Job Specialization

Breaking down jobs into smaller, repetitive tasks to increase worker efficiency and productivity.

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Adam Smith

Author of "The Wealth of Nations" that highlighted the importance of division of labor for increased productivity.

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Industrial Revolution

A period of major technological advancements, substituting machine power for human labor, leading to factory-based production.

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Classical Approach

Early management studies that focused on optimizing organizational and worker efficiency through rational processes.

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Division of Labor

The act of separating tasks into smaller, more specialized roles for increased productivity.

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Management

The process of planning, organizing, directing, and controlling resources to accomplish organizational goals.

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Productivity

The efficiency of producing goods or services in relation to the resources used.

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Study Notes

Early Management Examples

  • Ancient projects like the Egyptian pyramids and the Great Wall of China demonstrated large-scale management.
  • These projects involved tens of thousands of people, showcasing the need for planning, organization, and control.
  • Someone needed to direct workers, allocate resources, and ensure the work was done as planned

Job Specialization

  • Adam Smith's "The Wealth of Nations" (1776) highlighted the concept of division of labor.
  • Breaking down jobs into smaller, repetitive tasks increases productivity by boosting worker skill and efficiency.
  • This reduces time wasted on task switching and encourages labor-saving innovations.

Industrial Revolution

  • The late 18th century saw machine power replacing human power.
  • This made factory production more economical than home-based production.
  • Large-scale factories needed managers to forecast demand, manage resources, and organize daily activities.

Classical Approach

  • Classical approach emphasized efficiency and rationality in organizations and workers.
  • Two major theories include scientific management and general administrative theory.
  • The key contributors are Frederick Taylor, Frank and Lillian Gilbreth (scientific management); and Henri Fayol, and Max Weber (general administrative theory).

Scientific Management

  • Frederick Winslow Taylor's work in 1911 marked a significant moment in modern management thought.
  • Scientific management involved utilizing the scientific method to find the "one best way" to perform a job.

Taylor's Scientific Management Principles

  • Develop a science for each job element, replacing rule-of-thumb methods.
  • Scientifically select, train, teach, and develop workers.
  • Heartily cooperate with workers to ensure work aligns with the science.
  • Divide work and responsibility between management and workers, allocating tasks to those best suited to them.

Frank and Lillian Gilbreth

  • Gilbreths developed a classification scheme for basic hand motions called "therbligs".
  • Therbligs provided a precision method for analyzing worker hand movements.

General Administrative Theory

  • General administrative theory describes the common management practices.
  • Henri Fayol's 14 principles of management offer fundamental guidelines, applicable across all organizations.

Fayol's 14 Principles of Management

  • Division of work: Specialization increases efficiency.
  • Authority: Managers must have the power to issue orders.
  • Discipline: Employees follow rules and regulations.
  • Unity of command: Each employee takes orders from only one superior.
  • Unity of direction: A single plan governs the actions of workers.
  • Subordination of individual interests: Organizational interests trump individual preferences.
  • Remuneration: Workers earn fair compensation.
  • Centralization: Degree of control held by top management.
  • Scalar chain: Clear hierarchy of authority.
  • Order: Efficient arrangements of people and materials.
  • Equity: Fairness in treatment of employees.
  • Stability of tenure of personnel: Stable workforce.
  • Initiative: Encouraging worker initiative.
  • Esprit de corps: Fostering unity and harmony within the organization.

Max Weber

  • Max Weber studied organizations and created a theory of authority structures.
  • His ideal type of organization is "bureaucracy", characterized by division of labor, hierarchy, rules, and impersonal relationships.

Behavioral Approach

  • Organizational behavior (OB) researches human actions related to work.
  • Managers focus on motivating, leading, team building, and resolving conflict.
  • Key figures include Robert Owen, Chester Barnard, Hugo Munsterberg, and Mary Parker Follett.

Hawthorne Studies

  • Hawthorne studies (1920s-1930s) investigated the human factor in work.
  • The studies concluded that group factors affect individual behavior, standards and morale influence output, and security is more significant than monetary rewards.

Quantitative Approach

  • The quantitative approach employs quantitative techniques to improve decision making.
  • Total quality management (TQM) plays a key role; it focuses on continuous improvement and customer responsiveness.

Contemporary Approaches

  • Contemporary approaches recognize the interconnectedness and interdependence of organizational parts.
  • Systems approach interprets organizations as interconnected parts with an interaction with the environment.

Contingency Approach

  • Contingency approach recognizes organizations as different, necessitating diverse management strategies.
  • This approach adapts to various situations, considering factors such as size, technology, environment, and individual differences.

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