Management Information Systems Overview
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Questions and Answers

What is the purpose of using a process map or flowchart in business process redesign?

  • To identify the main goals of the client
  • To directly implement changes without research
  • To improve employee satisfaction directly
  • To visualize deficiencies in the current process (correct)

    • Which method is NOT a way to conduct scoping for process improvements?

  • Direct observation through site visits
  • Surveys with formal written responses
  • Focus group discussions with stakeholders
  • Analyzing historical data sets (correct)

    • What does the 'A' in SMART goals stand for?

  • Admissible
  • Accessible
  • Achievable (correct)
  • Applicable

    • Which barriers should be considered when defining the future state in a project?

    <p>Potential obstacles that may impact achieving goals (B)</p> Signup and view all the answers

    What is essential when setting goals within the SMART framework?

    <p>Goals must align with personal values and longer objectives (B)</p> Signup and view all the answers

    What is a primary function of the Transmission Control Protocol (TCP)?

    <p>Establishing a dedicated path for data transmission (C)</p> Signup and view all the answers

    Which of the following statements accurately describes the Internet Protocol (IP)?

    <p>Directs packets through optimal paths regardless of conditions (C)</p> Signup and view all the answers

    What is the role of routers in the context of packet delivery?

    <p>To relay information between devices using IP addresses (C)</p> Signup and view all the answers

    How does TCP ensure reliability during data transmission?

    <p>Through error checking and acknowledgments (B)</p> Signup and view all the answers

    What does the flow control feature in TCP achieve?

    <p>It manages the rate of data transmission to match processing capacity. (C)</p> Signup and view all the answers

    What is considered the new currency in the context of Management Information Systems?

    <p>Insight (D)</p> Signup and view all the answers

    Which of the following components is NOT part of a Management Information System?

    <p>User Interface (B)</p> Signup and view all the answers

    Which phenomenon does NOT contribute to the Fourth Industrial Revolution?

    <p>Decreasing User Engagement (C)</p> Signup and view all the answers

    What advantage does a first mover gain by entering a new market?

    <p>Strengthened brand recognition (A)</p> Signup and view all the answers

    What is the 'power of the long tail' primarily about?

    <p>Targeting niche markets with specific tastes (D)</p> Signup and view all the answers

    How many instructions per second could the old computer execute compared to modern smartphones?

    <p>5,000 to 25 billion (D)</p> Signup and view all the answers

    What type of service does Netflix offer that is different from Blockbuster?

    <p>Fixed subscription fee for online requests (C)</p> Signup and view all the answers

    Which of these statements best describes the role of sensors in the modern world?

    <p>They collect and transmit data about activities and environments. (D)</p> Signup and view all the answers

    What is a primary function of Customer Relationship Management (CRM) systems?

    <p>Manage a company's interactions with customers (C)</p> Signup and view all the answers

    Which system is primarily responsible for managing and optimizing the flow of goods, data, and finances?

    <p>Supply Chain Management (D)</p> Signup and view all the answers

    What challenge do typical Point-of-Sale (POS) systems face?

    <p>They can't tag sales to specific customers (C)</p> Signup and view all the answers

    Which of the following is NOT typically a function of Enterprise Resource Planning (ERP) systems?

    <p>Resolve customer inquiries and complaints (D)</p> Signup and view all the answers

    What is involved in the procurement process within Supply Chain Management?

    <p>Sourcing and ordering raw materials (D)</p> Signup and view all the answers

    What role do loyalty systems often play in customer interactions?

    <p>Providing financial incentives for data exchange (C)</p> Signup and view all the answers

    What is one of the primary purposes of analytics in CRM systems?

    <p>To understand customer behavior and sales trends (D)</p> Signup and view all the answers

    Which aspect of Supply Chain Management involves demand forecasting?

    <p>Predicting future demand for supply needs (D)</p> Signup and view all the answers

    What is a key advantage of satellite internet?

    <p>It offers global coverage in remote areas. (C)</p> Signup and view all the answers

    How does Wi-Fi typically function in terms of connectivity?

    <p>It allows devices to connect wirelessly within a specific range. (A)</p> Signup and view all the answers

    What factor can influence the speeds of cable internet?

    <p>Number of simultaneous users on the network. (B)</p> Signup and view all the answers

    Which type of internet service is characterized by noticeable latency due to long distances?

    <p>Satellite internet (A)</p> Signup and view all the answers

    What type of internet service is ideal for mobile devices?

    <p>Cellular, because it offers mobility. (D)</p> Signup and view all the answers

    What is a drawback of Wi-Fi connectivity?

    <p>It can be affected by the number of connected devices. (B)</p> Signup and view all the answers

    Which internet type typically requires a physical cable connection?

    <p>Cable internet (A)</p> Signup and view all the answers

    What is a common issue associated with cellular internet?

    <p>Speeds can vary based on network congestion. (D)</p> Signup and view all the answers

    Study Notes

    Management Information Systems

    • Data is a strategic asset, like oil.
    • Insight from data is considered a currency.
    • An information system collects, stores, processes, and outputs information.
    • Management Information Systems provide routine information for decision making.
    • Three main drivers of the Fourth Industrial Revolution: data explosion, increasing storage capacity, and increasing computing power.

    Data Explosion and Computing Power

    • Sensors constantly gather and transmit data about us, our activities, and environments.
    • Computing power has vastly increased: a modern phone processes 25 billion instructions per second, compared to 5,000 instructions per second by an old computer.

    Netflix vs Blockbuster

    • Blockbuster offered membership-based in-store movie rentals, requiring physical returns.
    • Netflix pioneered over-the-mail DVD rentals with a fixed subscription fee, paying for postage and eliminating late fees.

    First Mover Advantage

    • Gaining first-mover advantage means being the first to enter a market, enabling brand recognition, customer loyalty, market share capture, and resource acquisition.
    • This advantage is not guaranteed, as competitors can learn from the first mover's mistakes and introduce improvements.

    Power of the Long Tail

    • This refers to the strategy of selling a large variety of niche products with low demand.
    • The internet and digital platforms enable companies to reach diverse audiences with specific tastes and generate revenue from niche products.

    Transaction Processing Systems (TPS)

    • A system for collecting, modifying, and retrieving transaction data.
    • Examples include Point-of-Sale (POS) systems and Automated Teller Machines (ATM).
    • POS systems lack customer-specific tagging of sales, posing a challenge.

    CRM, SCM, and ERP

    • CRM (Customer Relationship Management): Manage customer interactions and data.
    • SCM (Supply Chain Management): Optimize the flow of goods, data, and finances in a supply chain.
    • ERP (Enterprise Resource Planning): Integrates and manages core business processes within a single system.

    Loyalty Systems

    • Incentivize customer engagement by exchanging personal information for financial rewards.

    Transaction Data on Websites

    • TCP (Transmission Control Protocol): Establishes reliable communication between devices, ensuring data integrity and order.
    • IP (Internet Protocol): Provides addressing and routing mechanisms for data transmission through the internet.

    How TCP Works

    • Breaks data into packets for efficient transmission.
    • Ensures reliable delivery through error checking and acknowledgments.
    • Manages data flow rate for efficient processing.
    • Controls network congestion to maintain stability.

    How IP Works

    • Assigns unique IP addresses for device identification and location.
    • Routes data packets through optimal paths.
    • Offers a best-effort delivery service without packet delivery or order guarantees.

    Tracing Packets

    • tracert (Windows), traceroute (Linux/Mac) tools measure the time it takes for packets to travel.

    Connecting Routers and Computers

    • Different types of connections facilitate data transmission: satellite, fixed wireless, fiber optic, cable broadband, and DSL.

    Internet Connection Types

    • Satellite: Global coverage, suitable for remote areas, but with potential latency.
    • Wi-Fi: Wireless connectivity within a specific range, offering flexibility but susceptible to congestion and interference.
    • Cable: Stable and fast speeds with a physical connection, limiting mobility.
    • Cellular: Wireless mobility for smartphones and tablets, with variable speeds and congestion concerns.

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    Description

    This quiz covers key concepts in Management Information Systems, focusing on the strategic value of data and the evolution of technology in the Fourth Industrial Revolution. It contrasts the business models of Netflix and Blockbuster, highlighting first-mover advantages and the role of data in decision making.

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