Management Fundamentals Quiz - EMA1011

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Questions and Answers

Which of the following is NOT a type of resource used by organizations?

  • Financial resources
  • Intellectual resources (correct)
  • Human resources
  • Physical resources

The VUCA acronym stands for Volatile, Uncertain, Complex, and Ambiguous.

True (A)

What are the four managerial functions?

Planning, organizing, leading, controlling.

An example of __________ resources is the capital used by an organization to finance ongoing operations.

<p>financial</p> Signup and view all the answers

Match the types of resources with their examples:

<p>Human resources = Managerial talent and labor Financial resources = Capital used for operations Physical resources = Office facilities and equipment Information resources = Usable data for decisions</p> Signup and view all the answers

Which of the following best describes the role of managers?

<p>To combine and coordinate various resources. (D)</p> Signup and view all the answers

There is a universal definition of management that everyone agrees on.

<p>False (B)</p> Signup and view all the answers

What is the main focus of the Old Economy as opposed to the New Economy?

<p>Value of organization (B)</p> Signup and view all the answers

Private universities are generally more affected by economic conditions than state universities.

<p>False (B)</p> Signup and view all the answers

What are two parts that make up the external environment of an organization?

<p>General environment and specific environment</p> Signup and view all the answers

In the New Economy, customers buy __________ not products.

<p>activities</p> Signup and view all the answers

Match the external environment categories with their descriptions:

<p>Economic = Overall health and vitality of the economic system Technological = Methods for converting resources into products and services</p> Signup and view all the answers

What is one of the primary responsibilities of public services authorities?

<p>Providing high quality services to citizens (A)</p> Signup and view all the answers

The recession of 2008-2010 led to an increase in workforce size in firms.

<p>False (B)</p> Signup and view all the answers

What major act emphasizes the importance of providing equal opportunities to disabled individuals?

<p>Americans with Disabilities Act</p> Signup and view all the answers

_____ are increasingly common in executive positions within the US workforce.

<p>Hispanics and African Americans</p> Signup and view all the answers

Match the demographic factors with their descriptions:

<p>Age = Increasing number of retirees and older workers Gender = The rise of women in occupations historically dominated by men Ethnicity = Growth in Hispanic and African American representation Disabilities = Importance of equal opportunities for disabled individuals</p> Signup and view all the answers

Which of the following statements is true regarding workforce diversity?

<p>Diversity includes varied factors such as age, gender, and ethnicity. (A)</p> Signup and view all the answers

Economic expansion leads to firms hiring fewer employees.

<p>False (B)</p> Signup and view all the answers

What is a characteristic of the workforce changes between 2002 and 2011?

<p>Workforce reductions and expansions due to economic changes.</p> Signup and view all the answers

The phenomenon in the workplace characterized by volatility, uncertainty, complexity, and ambiguity is known as _____.

<p>VUCA</p> Signup and view all the answers

Which of the following best describes the role of first-line managers?

<p>Directly responsible for the production of goods and services (B)</p> Signup and view all the answers

First-line managers spend the majority of their time with high management.

<p>False (B)</p> Signup and view all the answers

Name two functional areas of expertise that managers may specialize in.

<p>Marketing and Finance</p> Signup and view all the answers

The key focus of marketing includes the 4 Ps: product, price, place, and _______.

<p>promotion</p> Signup and view all the answers

Match the functional areas with their primary responsibilities:

<p>Marketing = Promote and sell products Finance = Manage financial health of the organization First-line Managers = Directly responsible for production Functional Managers = Specialize in specific areas according to task</p> Signup and view all the answers

What is one key responsibility of the finance functional area?

<p>Monitor cash flow and manage expenses (C)</p> Signup and view all the answers

In larger organizations, managers at different levels are responsible for the same tasks.

<p>False (B)</p> Signup and view all the answers

What term is used to describe a manager who performs multiple roles in a smaller company?

<p>Jack of all trades</p> Signup and view all the answers

First-line managers have strong ______ expertise.

<p>technical</p> Signup and view all the answers

Match the following job titles to their descriptions:

<p>Sales Managers = Responsible for selling and promoting products Section Heads = Oversee specific areas of production Supervisors = Directly manage daily work and staff Founders = Manage all aspects of a small business</p> Signup and view all the answers

Which function is NOT typically associated with Human Resources?

<p>Controlling inventory levels (D)</p> Signup and view all the answers

Operations are solely responsible for budgeting within an organization.

<p>False (B)</p> Signup and view all the answers

Name one key responsibility of the IT department in an organization.

<p>Developing information systems.</p> Signup and view all the answers

Human Resources is responsible for overseeing relations with ______.

<p>unions</p> Signup and view all the answers

Match the following management dimensions with their descriptions:

<p>Communication Competency = Effective transfer of information Education = Educational qualifications Experience = Variety of job assignments Operations = Manufacturing products and providing services</p> Signup and view all the answers

What is the primary focus of the Operations dimension of management?

<p>Creating and managing systems for products and services (B)</p> Signup and view all the answers

Effective communication is a critical competency for managers.

<p>True (A)</p> Signup and view all the answers

What is one method used by Human Resources to ensure employee engagement?

<p>Reward and motivation system.</p> Signup and view all the answers

The ability to do something successfully or efficiently is known as ______.

<p>competency</p> Signup and view all the answers

Which of the following best describes the responsibility of the Operations management?

<p>Maintaining equipment (B)</p> Signup and view all the answers

Flashcards

Types of Resources

The four main categories of resources that all organizations use.

Human Resources

The skill and expertise of individuals within an organization.

Financial Resources

The financial capital used by an organization to fund its daily operations and long-term projects.

Physical Resources

The physical assets like buildings, equipment, and raw materials used by an organization.

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Information Resources

Data and information used for decision-making within an organization.

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Managerial Functions

The main activities of management: planning, organizing, leading, and controlling.

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VUCA

An acronym describing the dynamic and complex environment in which contemporary organizations operate.

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Management

Includes activities like planning, organizing, staffing, directing, and controlling.

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Planning

The process of setting future goals and defining strategies to achieve them.

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Organizing

Arranging resources, tasks, and people to efficiently achieve organizational goals.

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Staffing

The process of finding, hiring, and retaining qualified employees for an organization.

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Directing

The process of motivating and guiding employees to achieve organizational goals.

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Controlling

The continuous process of monitoring progress towards goals and taking corrective actions.

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Operations Management

Involves creating and managing systems that produce products and services.

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Human Resources Management

Ensuring a competent and stable workforce for an organization.

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IT Management

Utilizing information systems strategically to support an organization and its employees.

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Competency

The ability to perform a task successfully and efficiently.

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Economic Environment

The overall health of the economy where a business operates. It includes factors like unemployment, government spending, and interest rates.

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Technological Environment

The methods used to transform resources into products and services. This includes advancements in technology, materials, and processes.

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External Environment

Everything outside of a company's boundaries that can influence its operations. This includes the general environment and the specific industry.

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General Environment

The set of broad dimensions and forces that impact all organizations within a society. This includes economic, technological, and societal trends.

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Economic Conditions

The economic conditions that affect a company's profitability, such as the overall market and competition.

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The State as Employer

The largest and most important employer in most countries, providing essential services like healthcare, education, transport, and law enforcement.

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Public Service Levels

Public service agencies operate at national (central), regional, and local levels to ensure efficient delivery of services to citizens.

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Public Service Quality & Work

Public services must prioritize delivering high-quality services to citizens while providing decent working conditions for employees.

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Rapidly Changing Workplace (VUCA)

The significant changes in the workplace that require adjustments from organizations and individuals, impacting workforce dynamics.

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Aging Workforce

The increase in the age of workers due to longer lifespans and declining birth rates, requiring organizations to adapt to the skills and experiences of older employees.

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Increased Female Workforce

The growing presence of women in the workforce, challenging traditional gender roles and opening up opportunities for women in various fields.

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Ethnic Diversity in Workforce

The increasing diversity of the workforce, including a rise in Hispanic and African American employees, as well as the integration of immigrant workers.

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Americans with Disabilities Act (ADA)

The legal framework that ensures equal opportunities for disabled individuals in the workplace, promoting inclusivity and accessibility.

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Attracting Diverse Talent

Organizations actively seeking out qualified workers from diverse backgrounds, including those who might have been previously overlooked, to build a more inclusive and talented workforce.

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First-line Managers

Managers who are directly responsible for the production of goods and services. They supervise employees and ensure tasks are completed efficiently.

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Finance Managers

Individuals who oversee the financial aspects of an organization. They manage budgets, monitor cash flow, and ensure financial stability.

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Marketing Managers

Managers who specialize in promoting and selling a company's products or services. They consider market trends and oversee advertising campaigns.

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Jack of All Trades (Small Companies)

A situation where a company's founder performs all management roles due to its small size. There's no clear division of responsibilities.

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Functional Area of Expertise (Large Companies)

In large organizations, management roles are divided into specific areas of expertise, creating functional areas with specialized managers.

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First-line Manager - Time Allocation

First-line managers spend most of their time interacting with the employees they supervise, giving directions and providing guidance.

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First-line Manager - Expertise

First-line managers typically possess a strong understanding of the technical aspects of their area of work.

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Marketing - 4 Ps

Marketing focuses on the four Ps: product, price, place, and promotion. These elements are used to attract customers and build brand awareness.

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Finance Manager - Responsibilities

Finance managers are responsible for monitoring the company's financial health, including expenses, profit margins, and cash flow.

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Marketing - Customer Focus

Marketing managers identify current customers and research potential ones to expand their customer base and increase sales.

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Study Notes

Introduction to Management and Applied Fundamentals

  • This course is EMA1011, Introduction to Management and Applied Fundamentals, for first-year B.Com students.
  • Course materials are provided by ASCS.

Disclaimer

  • ASCS does not endorse the accuracy of past papers.
  • Past papers are supplementary study materials, not replacements for lecture notes.
  • Past papers may be outdated due to syllabus changes over time.
  • Sharing these materials with third parties is prohibited.
  • Students should always cross-reference with course notes, syllabi, and lecturer materials.

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