30 Questions
What type of information is typically presented in newsletters?
A mixture of personal, social, and work-related information
What is the primary reason for upward communication?
To know the specific needs of the employees
What type of messages are typically sent in upward communication?
Information on work progress, problems, and suggestions
What is the purpose of formal grievance procedures?
To provide a system for employees to air their grievances
What is an example of a technique used in upward communication?
Open door policy
Why do organizations provide a system for employees to air their grievances?
Because grievances are part of a normally operating organization
What is the primary goal of management in an engineering organization?
To program human and non-human elements correctly
What is the key difference between programming human and non-human elements?
Human elements must be programmed using behavioral sciences
What motivates employees to perform according to their assigned tasks?
Dictates of their minds
What is the primary means of reaching employees according to the text?
Through powerful means of persuasion
What is communication, according to Morris Philip Wolf and Shirley Kuiper?
A process of sharing information through symbols
In what ways can communication occur, according to the text?
Through face-to-face interactions, printed materials, and electronic devices
What determines whether the receiver takes action on a message or discards it?
The perception of the receiver
What may prevent feedback from reaching the original sender?
Communication barriers
What are the two categories of verbal communication?
Oral and written
Why might written communication be preferred over oral communication?
It is more convenient due to time and cost constraints
What senses may be involved in oral communication?
Hearing, sight, and sometimes feeling, smelling, tasting, and touching
What is the final step in the communication process?
Providing feedback
What is the primary purpose of a Management Information System (MIS)?
To provide information necessary for effective decision-making
What is one of the purposes of a Management Information System (MIS) according to Wheelen and Hunger?
To provide a basis for the analysis of early warning signals
What is the primary focus of the study of semantics?
The study of symbols and their meanings
What is an example of a technique used for horizontal communication?
Meetings
What is the result of a person choosing the wrong meaning from a symbol?
Misunderstanding
What is defined as an organized method of providing past, present, and projected information for use in decision-making?
Management Information System (MIS)
What is an example of a semantic barrier?
A person not understanding the message due to language differences
What is one of the purposes of a Management Information System (MIS) regarding decision-making?
To make strategic or non-programmed decisions
What is the purpose of using feedback in communication?
To provide assurance that messages are properly received
What is an example of a social affair used for horizontal communication?
Picnics
What is the result of a semantic barrier?
Misunderstanding and ineffective communication
What is the purpose of using multiple channels in communication?
To enhance the accuracy of the information
This quiz covers the importance of effective management in achieving organizational objectives, focusing on the programming approach to human and non-human elements in industrial settings.
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