Management Functions: Communicating in Industrial Organization

What type of information is typically presented in newsletters?

Only company sales reports
Only employee birthdays and promotions
Only work-related information
A mixture of personal, social, and work-related information (correct)

What is the primary reason for upward communication?

To know the specific needs of the employees (correct)
To provide feedback to employees
To decrease employee turnover
To increase employee productivity

What type of messages are typically sent in upward communication?

Only company policies and regulations
Only feedback on employee performance
Information on work progress, problems, and suggestions (correct)
Only orders and instructions from management

What is the purpose of formal grievance procedures?

To provide a system for employees to air their grievances (D) Signup and view all the answers

What is an example of a technique used in upward communication?

Open door policy (D) Signup and view all the answers

Why do organizations provide a system for employees to air their grievances?

Because grievances are part of a normally operating organization (B) Signup and view all the answers

What is the primary goal of management in an engineering organization?

To program human and non-human elements correctly (A) Signup and view all the answers

What is the key difference between programming human and non-human elements?

Human elements must be programmed using behavioral sciences (B) Signup and view all the answers

What motivates employees to perform according to their assigned tasks?

Dictates of their minds (D) Signup and view all the answers

What is the primary means of reaching employees according to the text?

Through powerful means of persuasion (A) Signup and view all the answers

What is communication, according to Morris Philip Wolf and Shirley Kuiper?

A process of sharing information through symbols (C) Signup and view all the answers

In what ways can communication occur, according to the text?

Through face-to-face interactions, printed materials, and electronic devices (B) Signup and view all the answers

What determines whether the receiver takes action on a message or discards it?

The perception of the receiver (C) Signup and view all the answers

What may prevent feedback from reaching the original sender?

Communication barriers (B) Signup and view all the answers

What are the two categories of verbal communication?

Oral and written (B) Signup and view all the answers

Why might written communication be preferred over oral communication?

It is more convenient due to time and cost constraints (A) Signup and view all the answers

What senses may be involved in oral communication?

Hearing, sight, and sometimes feeling, smelling, tasting, and touching (D) Signup and view all the answers

What is the final step in the communication process?

Providing feedback (D) Signup and view all the answers

What is the primary purpose of a Management Information System (MIS)?

To provide information necessary for effective decision-making (B) Signup and view all the answers

What is one of the purposes of a Management Information System (MIS) according to Wheelen and Hunger?

To provide a basis for the analysis of early warning signals (A) Signup and view all the answers

What is the primary focus of the study of semantics?

The study of symbols and their meanings (A) Signup and view all the answers

What is an example of a technique used for horizontal communication?

Meetings (D) Signup and view all the answers

What is the result of a person choosing the wrong meaning from a symbol?

Misunderstanding (A) Signup and view all the answers

What is defined as an organized method of providing past, present, and projected information for use in decision-making?

Management Information System (MIS) (A) Signup and view all the answers

What is an example of a semantic barrier?

A person not understanding the message due to language differences (D) Signup and view all the answers

What is one of the purposes of a Management Information System (MIS) regarding decision-making?

To make strategic or non-programmed decisions (C) Signup and view all the answers

What is the purpose of using feedback in communication?

To provide assurance that messages are properly received (B) Signup and view all the answers

What is an example of a social affair used for horizontal communication?

Picnics (A) Signup and view all the answers

What is the result of a semantic barrier?

Misunderstanding and ineffective communication (A) Signup and view all the answers

What is the purpose of using multiple channels in communication?

To enhance the accuracy of the information (A) Signup and view all the answers