Management Concepts Overview

Management today places more emphasis on

Which characteristic is most useful for a modern manager?

How are managers today different from managers in the past?

One of the four primary functions of management is

Which goal best describes today's view of the organizing function?

Which activity would be a part of the leading function of management?

As a manager, two of Samantha's greatest strengths are her ability to clearly communicate goals and her ability to guide, coach, and motivate her employees. Based on these strengths, __________ is a management function that Samantha is likely to be good at performing.

A meaningful mission statement should address topics such as the organization's

__________ are broad, long-term accomplishments an organization wants to achieve.

A(n) __________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.

__________ planning determines the major goals of an organization and the policies and strategies for obtaining and using resources to achieve those goals.

A(n) __________ would be used by a department manager as a tool for making daily and weekly assignments.

The first step in the rational decision-making model is to

In a company in which an effective vision has been provided

A basic difference between goals and objectives is that goals are

When a firm makes use of SWOT analysis, one of its objectives is to

Karleen was hired by a corporation to take over as the new CEO. Her initial impression is that the company is disorderly, primarily because the employees do not have a sense of purpose or a common set of values. Karleen's remarks suggest that she needs to provide a(n) __________ for the company.

__________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Middle managers are responsible for

Supervisory managers spend most of their time on

Leadership, coaching, and morale building are all part of a manager's __________ skills.

Which management position is responsible for getting the right information to other managers to enable them to make better decisions?

By comparing the types of skills used by managers at different levels within an organization, which statement is true?

Dinah is responsible for hiring, motivating, and retaining the best employees for her organization. Dinah is in charge of

__________ involves creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business so that it is more effective and efficient.

Organizing a business begins with

Dividing tasks into smaller jobs is called

The process of setting up individual units of the business to do specialized tasks is called

How should a successful business react to changes in the market?

What information is provided by an organization chart?

The concept of __________ suggests that as a firm produces more, the average cost of goods produced goes down.

Mass production refers to

Fayol's _________ principle states that each worker should report to one, and only one, boss.

__________ believed that managers were trustworthy and companies would do well if employees simply did what they were told.

The line of authority that moves from the top of a hierarchy to the lowest level is called the

One feature of a bureaucratic organization is that

Economies of scale occur when

What strategy can companies use to help employees address customer needs more quickly?

Stoney, a bank financial manager, always attempts to treat each subordinate with respect and fairness. Stoney's treatment of employees is an example of Fayol's principle of

What determines the degree of decentralization of a firm?

In a(n) __________ authority organization, decision-making authority is concentrated at the top level of management.

The optimum number of subordinates a manager can supervise is referred to as the

How does information technology impact a manager's span of control?

Due to more emphasis on empowerment and more talented and better-educated non-management employees, span of control in organizations has

The __________ an organization's structure, the __________ the span of control.

The trend today is for large organizations to empower employees with authority and responsibility to make decisions, allowing the organization to

__________ refers to the process of dividing organizations into separate units.

The traditional technique used to departmentalize an organization is by

A __________ organization is characterized by direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor.

Line-and-staff organizations work well in organizations with

In recent years, the service sector of the U.S. economy has

Manufacturing output in the United States continues to increase. The dropping employment rate of people working in the manufacturing sector

In terms of industry and employment in the United States, it can be said that

To remain competitive globally, American manufacturing must

Production management is the term historically used to describe all the activities managers do to help their firms create

The U.S. economy is now driven by

Operations management in the service sector is focused on creating

When it comes to artificial intelligence (AI), businesses in the service industry

For most service businesses, the quality standard has become

A luxury hotel chain offers restaurants with the finest service, elevators that run smoothly, and a front desk that checks people in quickly. Often, fresh-cut flowers are in the lobbies and dishes of fruit are in each room. __________ is responsible for implementing these customer benefits.

Production activities that add value create

__________ utility is the value added by the creation of finished goods and services using raw materials, components, and other inputs.

In __________, materials are physically or chemically changed to produce a product.

In the past, the idea behind mass production was to

In __________, machines are designed to do multiple tasks so that they can produce a variety of products.

The goal of lean manufacturing is to

Although robotic technology may take over certain roles, human contributions are still valuable because

A basic characteristic of flexible manufacturing is that it

A company becomes lean by __________ its capacity to produce high-quality goods while __________ its need for resources.

The use of __________ has increased productivity along the assembly line and within service-based businesses while simultaneously causing a reduction in jobs for people.

__________ is the process of selecting a geographic location for a company's operations.

What is a likely reason that a company would move its facility from one location to another?

Firms that have a goal of _________ tend to locate facilities with access to major highways, ports, railways, and airports.

Modular facilities layouts consist of

The personal satisfaction people feel when they have done a job well is a(n) _________ reward.

__________ is considered the 'father' of scientific management.

Frank and Lillian Gilbreth developed the principle of __________, which said that every job could be broken down into a therblig.

Which statement is the best description of how scientific management viewed employees?

The original goal of the Hawthorne studies was to determine

The concept that a hierarchy of human needs could be used to explain motivation was developed by

A social worker explained to a group of foster parents that all children want to feel accepted and loved. Which of the needs in Maslow's hierarchy does this describe?

Herzberg's research identified several __________ factors that were related to the job environment.

__________ used the terms Theory X and Theory Y to describe different attitudes managers have about employees.

__________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.

The purpose of management by objectives is to

__________ is a system of goal setting and implementation that involves a cycle of discussion, review, and evaluation of objectives among top and middle managers, supervisors, and employees.

Management by objectives is most effective in organizations that

In the work environment, __________ means to work with an employee, doing part of the work if necessary.

According to expectancy theory, the amount of effort employees exert on a specific task depends on their

__________ is the process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

The ultimate resource of a firm is its

One of the key functions of human resource management is

Today, human resource management is considered a function which is

Today, the ability to compete in global markets depends most on

In coming years, high-tech growth areas such as computer technology, biotechnology, and robotics are likely to experience a

One aspect of Title VII of the Civil Rights Act of 1964 is that it

The Family and Medical Leave Act provides

An important U.S. government organization charged with setting human resource management guidelines is

According to U.S. business law, accommodation means

The first step in the human resources planning process is to

The last step of the human resource planning system is to

A __________ explains what an employee would actually do at various jobs.

The __________ which is developed based on the previous four steps of the human resource planning process, addresses how the firm will accomplish a wide array of human resource functions such as recruiting, selecting, training and developing, appraising, compensating, and scheduling its employees.

GlassDoor and Indeed are examples of

A(n) __________ is an employee organization that represents workers in employee-management bargaining over job-related issues.

The presence of formal labor organizations in the United States dates back to the

The first national labor organization in the United States was the

In a(n) _________, all the members are skilled specialists in a particular trade.

The two major influences on the growth of unions in the United States were

__________ is the process by which representatives of a union meet with representatives of management to negotiate a contract for workers.

The first federal minimum wage was established in 1938 by the

The objectives of labor unions have

Under a(n) __________ shop agreement, workers must belong to the union before they are hired.

__________ is the use of a third party to encourage labor and management to continue negotiating in an effort to settle a labor dispute or achieve a mutually acceptable labor-management agreement.

Historically, the most potent union tactic when collective bargaining efforts break down has been the

__________B are workers a company hires to replace workers who are out on strike.

A comparison of compensation of CEOs in the United States with compensation of top executives in Europe shows that

__________ is the demand for equal pay for jobs requiring similar levels of education, training, and skill.

In the U.S. today, women earn close to __________ of what men earn, though the disparity varies considerably by profession, experience, and level of education.

What was the name of the leadership speaker from the TED talk we watched in class and name his theory and the three areas of the theory?

What are the four functions of management?

What does SWOT mean and identify which areas are internal and external to the organization?

What are the four types of planning?

What was the name of the company in the video we watched in class regarding operations management in action and share three methods and features of this company?

What are the four types of facility layout options in operations management planning shared in the classroom slides?

Give two examples of intrinsic and extrinsic rewards discussed in class.

Name four of the six counterproductive behaviors discussed in the group session of class.

Name four of the five stages of Maslow’s Hierarchy of needs.

What does MBO stand for and name three of the five areas shared in the classroom slides.