Management Chapter 9 Quiz

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Questions and Answers

Many managers in today's business world have restructured work ______.

  • around teams rather than individuals (correct)
  • around groups rather than teams
  • around both individuals and teams
  • around individuals rather than teams

Of the following, which one is the main advantage of teams within an organization?

  • decreased legal costs associated with diversity
  • increased organizational coherence
  • increased groupthink
  • increased organizational performance (correct)

Formal groups ______.

  • are defined by an organization's structure (correct)
  • include people who share a common interest
  • meet at a regular time and place
  • include people who eat lunch together each day

This kind of work group is brought together to accomplish a specific job or single activity, such as the development of a new product.

<p>task group (A)</p> Signup and view all the answers

This kind of work group brings individuals together from different work disciplines with different knowledge and skills.

<p>cross-functional team (B)</p> Signup and view all the answers

The ______ stage of the group development process is complete when members begin to think of themselves as part of a group.

<p>forming (A)</p> Signup and view all the answers

This stage involves the most conflict during the entire group development process.

<p>storming (B)</p> Signup and view all the answers

Norming is a stage of group development that occurs when ______.

<p>the group develops cohesiveness (D)</p> Signup and view all the answers

In which group development process is the group's energy directed to working on the group's task?

<p>performing (D)</p> Signup and view all the answers

Permanent work groups are not likely to go through this stage.

<p>adjourning (D)</p> Signup and view all the answers

During a recent meeting, a shouting match arose between a design manager and a marketing representative about a marketing plan for a new product. This team seems to be at the ______ stage of group development.

<p>storming (A)</p> Signup and view all the answers

During the storming stage of group development, high levels of conflict ______.

<p>can contribute to group effectiveness (D)</p> Signup and view all the answers

A group that has gone through the norming stage of the group development process ______.

<p>may return to the forming or storming stage (A)</p> Signup and view all the answers

The official forming stage of the group development process wasn't complete until group members ______.

<p>felt themselves a part of the group (A)</p> Signup and view all the answers

The group was in the ______ stage when it was competing to see who would lead the group.

<p>storming (D)</p> Signup and view all the answers

When the management group was determining standards and establishing how it would make decisions, it was in the ______ stage of group development.

<p>norming (C)</p> Signup and view all the answers

In the third and fourth days of the retreat, the managers were in the ______ stage of group development.

<p>performing (C)</p> Signup and view all the answers

When the management team left Silver Falls to return to their own teams and departments, they had just completed the ______ stage of group development.

<p>adjourning (B)</p> Signup and view all the answers

Which term describes the behavior patterns of someone who occupies a given position in a group?

<p>a role (A)</p> Signup and view all the answers

Aldos is given two different "top priorities" from two different managers. Aldos is experiencing ______.

<p>role conflict (C)</p> Signup and view all the answers

Flashcards

Restructured work

The process by which managers reorganize workflow.

Advantage of teams

The primary benefit is enhanced collaboration and problem-solving.

Formal groups

Groups that are officially designated by an organization.

Work group for a specific job

A group focused on a distinct task or project.

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Cross-functional work group

A team bringing together members from different specialties.

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Forming stage

The initial phase where group members connect.

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Storming stage

The stage with the highest level of conflict among group members.

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Norming stage

When group members start to establish norms and work together effectively.

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Performing stage

The phase where the group focuses on completing its task.

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Permanent work groups

Groups that maintain a consistent function and do not progress through all stages.

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Conflict during storming

High levels of disagreement characterize this stage.

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Norming completed

When norms are agreed upon and the group functions smoothly.

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Forming not complete

When members need to establish roles and expectations.

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Competing for leadership

The stage where individuals vie for group leadership.

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Management team standards

When the group decides on its operational standards.

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Group dynamics at retreat

Describes the collaborative energy at the team's retreat.

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Team departing stage

When the team has completed its initial set of goals.

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Behavior patterns in groups

The expected conduct of individuals based on their roles.

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Conflict of priorities

A situation where an individual faces competing demands.

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Study Notes

Multiple Choice Questions - Chapter 9

  • Question 1: Many managers today restructure work around teams rather than individuals.
  • Question 2: The main advantage of teams in organizations is increased organizational performance.
  • Question 3: Formal groups are defined by organizational structure.
  • Question 4: Task groups are created to achieve a specific goal, like developing a new product.
  • Question 5: Cross-functional teams bring together individuals from different work disciplines with diverse knowledge and skills.
  • Question 6: The norming stage of group development is when team members view themselves as part of a group.
  • Question 7: The storming stage of group development is characterized by the most conflict.
  • Question 8: Norming occurs when group cohesiveness develops.
  • Question 9: During the performing stage, the team's energy focuses on completing tasks.
  • Question 10: Permanent work groups typically do not reach the adjourning stage.
  • Question 11: A conflict between a design manager and a marketing representative indicates the storming stage of group development.
  • Question 12: Conflict in the storming stage can contribute to group effectiveness.
  • Question 13: A group in the norming stage may return to the forming or storming stages, and not just the storming stage.
  • Question 14: The official forming stage is complete when group members get acquainted.
  • Question 15: The competitive stage, where members compete for leadership, represents the storming stage.
  • Question 16: The forming stage occurs in the group's initial stages when group members determine standards.
  • Question 17: The performing stage is reached as group members finalize the retreat activities.
  • Question 18: The adjourning stage is reached when a management team exits the group to rejoin their original teams and departments.
  • Question 19: A "role" describes the behavior patterns of someone within a group.
  • Question 20: Role conflict describes the situation when individuals receive competing demands.

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