Management Chapter 9: Decision-Making

Start with brainstorming, Use hard evidence, Engage in rigorous debate, Avoid groupthink, Know when to bail, Do a postmortem

Being influenced by initial impressions, Justifying past decisions, Seeing what you want to see, Perpetuating the status quo, Being influenced by emotion, Overconfidence

Programmed decisions involve recurring problems and applying rules, while non-programmed decisions deal with unique situations, are poorly defined, unstructured, and have important consequences.

<p>Certainty - All information is fully available</p> Signup and view all the answers

<p>False</p> Signup and view all the answers

<p>behavioural</p> Signup and view all the answers

<p>Decision-making is important because it involves choosing between alternative courses of action to achieve organizational goals.</p> Signup and view all the answers

<p>All of the above</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>Classical Model = Emphasizes rational and logical processes for decision-making Administrative Model = Recognizes that decision-making is often less rational and more informal Political Model = Focuses on decision-making as a result of bargaining and negotiation</p> Signup and view all the answers

<p>The six steps are 1) Recognition of decision requirement, 2) Diagnosis and analysis of causes, 3) Development of alternatives, 4) Evaluation of alternatives, 5) Selection of the best alternative, and 6) Implementation of chosen alternative.</p> Signup and view all the answers

<p>Managers may be biased by overconfidence, anchoring bias, confirmation bias, availability bias, and escalation of commitment.</p> Signup and view all the answers

<p>All of the above</p> Signup and view all the answers