Management Chapter 1: Managers and Organizations

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What is the primary goal of a manager?

To manage company finances
To supervise employees
To achieve organizational goals effectively and efficiently (correct)
To coordinate team meetings

What are the main components of an organization's resources?

People, materials, and financial capital
People, skills, know-how, and experience, machinery, raw materials, computers, information technology, patents, financial capital, and loyal customers and employees (correct)
People, machinery, and raw materials
Computers, information technology, and financial capital

What is the measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals?

Customer satisfaction
Organizational performance (correct)
Managerial effectiveness
Resource allocation

What is the primary role of a manager in an organization?

To supervise the use of an organization's resources to meet its goals (A) Signup and view all the answers

What is the focus of Zander Lurie's goal as the CEO of SurveyMonkey?

To promote innovation and grow the global market (D) Signup and view all the answers

What is the collective term for people who work together to achieve a wide variety of goals or desired future outcomes?

An organization (C) Signup and view all the answers

What is the role of the Informational Disseminator in an organization?

To inform employees about changes in the external and internal environments (B) Signup and view all the answers

What is the main responsibility of first-line managers?

To supervise the daily activities of non-managerial employees (A) Signup and view all the answers

What is the role of the Informational Spokesperson in an organization?

To launch a national advertising campaign to promote new goods and services (A) Signup and view all the answers

What is a department in an organization?

A group of managers and employees who work together and possess similar skills or use the same knowledge, tools, or techniques (B) Signup and view all the answers

What is the role of top managers in an organization?

To establish organizational goals and decide how different departments should interact (A) Signup and view all the answers

What is the role of middle managers in an organization?

To find the best way to use resources to achieve organizational goals (C) Signup and view all the answers

What is the primary goal of organizing in an organization?

To structure working relationships to achieve organizational goals (A) Signup and view all the answers

What is the role of a manager in the controlling process?

To monitor performance and determine if it meets standards (A) Signup and view all the answers

What is the outcome of the control process in an organization?

The ability to measure performance accurately and regulate efficiency (C) Signup and view all the answers

What is the main purpose of organizational structure?

To coordinate and motivate organizational members to achieve goals (A) Signup and view all the answers

What is the primary function of a leader in an organization?

To articulate a clear vision and energize organizational members (D) Signup and view all the answers

What is the result of effective organizing in an organization?

Achievement of organizational goals (C) Signup and view all the answers

What is essential for managers to create a highly trained and motivated workforce?

Establishing a fair and legal HRM procedure (A) Signup and view all the answers

Which company has been recognized for its efforts in diversity and inclusion?

Accenture (A) Signup and view all the answers

What is the primary difference between efficiency and effectiveness in an organization?

Efficiency is a measure of resource allocation, whereas effectiveness is a measure of goal achievement. (B) Signup and view all the answers

What is a benefit of studying management in school?

It exposes you to the lessons learned from others' experiences. (B) Signup and view all the answers

What is an example of a human-created crisis?

Industrial pollution (A) Signup and view all the answers

What is the primary function of UPS's ORION system?

To optimize drivers' routes (C) Signup and view all the answers

What is the median wage of general managers in the United States?

$100,930 (D) Signup and view all the answers

What is the second step in practicing global crisis management?

Establish the organizational chain of command (D) Signup and view all the answers

What is the primary goal of the planning process in management?

To decide which goals the organization will pursue. (D) Signup and view all the answers

What is the goal of developing bargaining and negotiating strategies in global crisis management?

To manage conflicts that arise (B) Signup and view all the answers

What is an example of an organization that is both efficient and effective?

Both McDonald's and Wendy's, as they are both high-performing organizations. (D) Signup and view all the answers

What is a non-work related benefit of learning management principles?

It helps you make good decisions in personal contexts. (B) Signup and view all the answers