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What must managers learn to do successfully regarding change?
What must managers learn to do successfully regarding change?
Which of the following represents a structural organizational change?
Which of the following represents a structural organizational change?
Which example describes a technology change within an organization?
Which example describes a technology change within an organization?
What constitutes an organizational 'people change'?
What constitutes an organizational 'people change'?
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Which of the following is an example of organizational structure change?
Which of the following is an example of organizational structure change?
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What is an example of an organizational technology change?
What is an example of an organizational technology change?
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The Patient Protection and Affordable Care Act is an example of which form of environmental change?
The Patient Protection and Affordable Care Act is an example of which form of environmental change?
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Falling interest rates exemplify what type of external force prompting organizational change?
Falling interest rates exemplify what type of external force prompting organizational change?
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Lewin's force field analysis identifies which type of forces that compete when people try to achieve a goal?
Lewin's force field analysis identifies which type of forces that compete when people try to achieve a goal?
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Signing up for a college course of varying lengths represents which metaphor of change?
Signing up for a college course of varying lengths represents which metaphor of change?
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Organization development (OD) primarily assists employees in handling which type of change?
Organization development (OD) primarily assists employees in handling which type of change?
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Organization development can be best described as an effort to change an organization's what?
Organization development can be best described as an effort to change an organization's what?
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Which option is NOT commonly recognized as a method of organization development (OD)?
Which option is NOT commonly recognized as a method of organization development (OD)?
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In process consultation, how do outside consultants contribute to organizational improvement?
In process consultation, how do outside consultants contribute to organizational improvement?
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What is the primary objective of the organizational development method called teambuilding?
What is the primary objective of the organizational development method called teambuilding?
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After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of what type of change?
After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of what type of change?
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A company's workers asking to be able to celebrate Mexican holidays is an example of which force for change?
A company's workers asking to be able to celebrate Mexican holidays is an example of which force for change?
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Labor strikes may encourage a change in management thinking and practices. What factor do they represent?
Labor strikes may encourage a change in management thinking and practices. What factor do they represent?
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What term describes individuals who manage the change process within organizations?
What term describes individuals who manage the change process within organizations?
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Outside consultants generally try to initiate what type of changes compared to internal managers?
Outside consultants generally try to initiate what type of changes compared to internal managers?
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The 'calm waters' metaphor envisions an organization as which type of vessel?
The 'calm waters' metaphor envisions an organization as which type of vessel?
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In the 'white-water rapids' metaphor, how is change perceived?
In the 'white-water rapids' metaphor, how is change perceived?
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According to Kurt Lewin's theories, what is the first step in the three-step description of the change process?
According to Kurt Lewin's theories, what is the first step in the three-step description of the change process?
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An actor on stage getting 'up' for a performance is an example of which one of the following?
An actor on stage getting 'up' for a performance is an example of which one of the following?
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Which statement is correct regarding stress?
Which statement is correct regarding stress?
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What causes potential stress to become actual stress?
What causes potential stress to become actual stress?
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Which country reports the highest level of employee stress?
Which country reports the highest level of employee stress?
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Which type of demand relates to working conditions, such as having an office that is too loud or overcrowded?
Which type of demand relates to working conditions, such as having an office that is too loud or overcrowded?
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What percentage of millennial employees report feeling stressed more or all the time?
What percentage of millennial employees report feeling stressed more or all the time?
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Which term describes death from overwork in Japan?
Which term describes death from overwork in Japan?
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Which is NOT considered a role demand that may induce stress for employees?
Which is NOT considered a role demand that may induce stress for employees?
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Which of the following characteristics are typically associated with idea champions?
Which of the following characteristics are typically associated with idea champions?
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What type of innovation do small community libraries face due to electronic devices?
What type of innovation do small community libraries face due to electronic devices?
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Which statement about the creative process is true?
Which statement about the creative process is true?
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What is the organizational structure that allows a team to self-govern and work without bureaucratic restraints called?
What is the organizational structure that allows a team to self-govern and work without bureaucratic restraints called?
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Which of the following statements regarding time deadlines and innovation is correct?
Which of the following statements regarding time deadlines and innovation is correct?
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What is the process of taking a creative idea and turning it into something useful called?
What is the process of taking a creative idea and turning it into something useful called?
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Some people believe that creativity is inborn, while others think that creativity can be learned. Which option correctly represents this belief?
Some people believe that creativity is inborn, while others think that creativity can be learned. Which option correctly represents this belief?
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What is the first step in the creativity process?
What is the first step in the creativity process?
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Which step in the creativity process may take years before the idea finally 'gels'?
Which step in the creativity process may take years before the idea finally 'gels'?
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What is known as the moment when all prior efforts in the creativity process successfully come together?
What is known as the moment when all prior efforts in the creativity process successfully come together?
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Using the systems model, managers can promote innovation by having the right what?
Using the systems model, managers can promote innovation by having the right what?
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Which variables are thought to promote innovation?
Which variables are thought to promote innovation?
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An innovative organization needs to tolerate risk because employees ________ the creative process.
An innovative organization needs to tolerate risk because employees ________ the creative process.
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Study Notes
Chapter 8: Managing Change and Innovation
- Change is unavoidable: Managers must learn to manage change effectively.
- Structural changes: Examples include altering employee attitudes, work practices, purchasing new equipment, and changing managerial control.
- Technology changes: Examples include utilizing new software, remote work options, and flexible work hours.
- People changes: Changes in work methods, authority structures, or employee attitudes.
- Organizational structure changes: This involves alterations in the building of new workplaces, employee resentment, or new ways of organizing.
- Organizational technology changes: New technologies and purchases like machinery.
- Environmental changes: The Patient Protection and Affordable Care Act is an example of governmental regulations impacting an organization. Other external forces include marketplace competition, labor market fluctuations, and economic forces.
- Internal changes: Company restructuring or a new CEO.
- Change-causing examples: Falling interest rates are an example of external forces causing organizational adjustments.
- Employee attitudes: Labor strikes can cause a change in management thinking and practices.
- Change agents: These are catalysts in organizations, often managers or consultants, responsible for managing the change process.
- Outside consultants: Consultants generally try to initiate changes that are more drastic than internal staff.
- Lewin's three-step change process: The steps involve unfreezing (the status quo), changing (to a new state), and refreezing (making the change permanent).
- Driving forces: Forces that push for change (increase).
- Restraining forces: Forces that resist change (decrease).
- Strategies to deal with change: Increasing driving forces and decreasing restraining forces; consultants can help by observing and analyzing the organization to find ways to improve processes.
- Common methods of organization development (OD): Process consultation, team-building, positive feedback, and survey feedback.
- Teambuilding: Aims to increase efficiency by encouraging trust and openness.
- Organizational change: Any alteration to an organization's structure, technology, or people.
- Sources of resistance to change: Uncertainty, habit, fear of loss (status or possessions), perceived loss, and conflict with company goals.
- Ways to reduce resistance to change: Education & Communication, Negotiation, Participation, and Coercion.
- Effective ways to introduce a change: Allow employees a role in the process and to be involved.
- Change process: Using effective strategies that can lead to managing a change properly.
- "Calm waters" metaphor: Change as an unusual event; a steady process that can be managed step-by-step.
- "White-water rapids" metaphor: Change as part of the business norm; an ongoing process, more drastic and less predictable.
- Creativity and Innovation: Processes of creative ideas being turned into useful items; the importance of tolerance of impractical ideas and failure for innovations to be successful.
- Importance of Idea Champions: A person who actively supports and guides the development of innovative ideas throughout the innovation process.
- Personality characteristics of Idea Champions: High self-confidence, persistence, energy, and a willingness to take risks.
- Employee Assistance Programs (EAPs): Their purpose is to help employees deal with issues such as job-related and personal problems that impact their productivity.
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Description
Explore the key concepts of managing change and innovation in organizations as outlined in Chapter 8. This quiz covers various aspects such as structural changes, technology advancements, and environmental impacts affecting organizational dynamics. Test your understanding of how to effectively adapt to and implement change within a business context.
