Management Change and Innovation Chapter 8

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Questions and Answers

What must managers learn to do successfully regarding change?

  • ignore it
  • avoid it
  • work around it
  • manage it (correct)

Which of the following represents a structural organizational change?

  • changing work practices
  • changing managerial span of control (correct)
  • changing employee attitudes
  • purchasing new work equipment

Which example describes a technology change within an organization?

  • workers wanting flexible hours
  • workers wanting to telecommute
  • forming teams to complete tasks
  • workers using new software (correct)

What constitutes an organizational 'people change'?

<p>attitudes that people have (A)</p> Signup and view all the answers

Which of the following is an example of organizational structure change?

<p>changing who reports to whom (B)</p> Signup and view all the answers

What is an example of an organizational technology change?

<p>purchase of a new backhoe (A)</p> Signup and view all the answers

The Patient Protection and Affordable Care Act is an example of which form of environmental change?

<p>government laws and regulations (B)</p> Signup and view all the answers

Falling interest rates exemplify what type of external force prompting organizational change?

<p>economic forces (A)</p> Signup and view all the answers

Lewin's force field analysis identifies which type of forces that compete when people try to achieve a goal?

<p>driving and blocking (C)</p> Signup and view all the answers

Signing up for a college course of varying lengths represents which metaphor of change?

<p>white-water rapids (A)</p> Signup and view all the answers

Organization development (OD) primarily assists employees in handling which type of change?

<p>planned change (B)</p> Signup and view all the answers

Organization development can be best described as an effort to change an organization's what?

<p>culture (B)</p> Signup and view all the answers

Which option is NOT commonly recognized as a method of organization development (OD)?

<p>positive feedback (B)</p> Signup and view all the answers

In process consultation, how do outside consultants contribute to organizational improvement?

<p>by observing and analyzing interpersonal processes (D)</p> Signup and view all the answers

What is the primary objective of the organizational development method called teambuilding?

<p>increase trust and openness (A)</p> Signup and view all the answers

After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of what type of change?

<p>an internal change causing another internal change (A)</p> Signup and view all the answers

A company's workers asking to be able to celebrate Mexican holidays is an example of which force for change?

<p>an internal workforce composition (C)</p> Signup and view all the answers

Labor strikes may encourage a change in management thinking and practices. What factor do they represent?

<p>employee attitude (B)</p> Signup and view all the answers

What term describes individuals who manage the change process within organizations?

<p>change agents (D)</p> Signup and view all the answers

Outside consultants generally try to initiate what type of changes compared to internal managers?

<p>more drastic (A)</p> Signup and view all the answers

The 'calm waters' metaphor envisions an organization as which type of vessel?

<p>a large ship on a calm sea (A)</p> Signup and view all the answers

In the 'white-water rapids' metaphor, how is change perceived?

<p>the natural state of things (D)</p> Signup and view all the answers

According to Kurt Lewin's theories, what is the first step in the three-step description of the change process?

<p>Unfreezing (C)</p> Signup and view all the answers

An actor on stage getting 'up' for a performance is an example of which one of the following?

<p>a positive aspect of stress (D)</p> Signup and view all the answers

Which statement is correct regarding stress?

<p>Stress can be bad or good. (D)</p> Signup and view all the answers

What causes potential stress to become actual stress?

<p>when the outcome is important to the individual (B)</p> Signup and view all the answers

Which country reports the highest level of employee stress?

<p>United Kingdom (B)</p> Signup and view all the answers

Which type of demand relates to working conditions, such as having an office that is too loud or overcrowded?

<p>task demands (D)</p> Signup and view all the answers

What percentage of millennial employees report feeling stressed more or all the time?

<p>about 67% (B)</p> Signup and view all the answers

Which term describes death from overwork in Japan?

<p>karoshi (A)</p> Signup and view all the answers

Which is NOT considered a role demand that may induce stress for employees?

<p>cultural roles (C)</p> Signup and view all the answers

Which of the following characteristics are typically associated with idea champions?

<p>Extremely high self-confidence (A), Persistence (C)</p> Signup and view all the answers

What type of innovation do small community libraries face due to electronic devices?

<p>Disruptive innovation (C)</p> Signup and view all the answers

Which statement about the creative process is true?

<p>Inspiration marks the first step in the creative process. (D)</p> Signup and view all the answers

What is the organizational structure that allows a team to self-govern and work without bureaucratic restraints called?

<p>Skunk works (D)</p> Signup and view all the answers

Which of the following statements regarding time deadlines and innovation is correct?

<p>Time deadlines tend to decrease innovation. (C)</p> Signup and view all the answers

What is the process of taking a creative idea and turning it into something useful called?

<p>Innovation (C)</p> Signup and view all the answers

Some people believe that creativity is inborn, while others think that creativity can be learned. Which option correctly represents this belief?

<p>inborn; can be learned (D)</p> Signup and view all the answers

What is the first step in the creativity process?

<p>seeing things from a unique perspective (C)</p> Signup and view all the answers

Which step in the creativity process may take years before the idea finally 'gels'?

<p>incubation (A)</p> Signup and view all the answers

What is known as the moment when all prior efforts in the creativity process successfully come together?

<p>inspiration (A)</p> Signup and view all the answers

Using the systems model, managers can promote innovation by having the right what?

<p>people and environment (D)</p> Signup and view all the answers

Which variables are thought to promote innovation?

<p>Structural, cultural, and human resource (A)</p> Signup and view all the answers

An innovative organization needs to tolerate risk because employees ________ the creative process.

<p>making mistakes is part of (D)</p> Signup and view all the answers

Flashcards

Managing Change

Successfully navigating and adapting to inevitable organizational changes.

Structural Organizational Change

Altering the organizational structure, like changing reporting relationships, management levels, span of control, or work areas.

Technology Change

Modifications in the tools, methods, or processes an organization uses.

People Change

Altering employee attitudes, beliefs, and behaviors within an organization.

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External Organizational Change

Modifications caused by factors outside the company, such as economic shifts, government regulations, or competitor actions.

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Internal Organizational Change

Modifications initiated from within the company, such as new strategies, restructuring, or new leadership.

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Environmental Change (Government Laws)

Modifications brought about by new government policies or regulations.

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Environmental Change (Market Forces)

Changes enforced by the needs of clients and customers.

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Environmental Change (Economic Forces)

Modifications driven by fluctuations in economic conditions.

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Organizational Change (Competitive Forces)

Modifications prompted by competition from rival companies.

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Internal change causing external change

A change within a company, such as restructuring, leading to a change in the external environment, e.g., new products or services.

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Internal change causing internal change

A change inside a company that causes another change within the company. For example, a company's decision to use teamwork leads to changes the way tasks are done.

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External change causing external change

Changes outside of a company lead to another change outside the company. For example, new laws impacting competitors.

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External change causing internal change

Events outside a company, such as economic shifts, force adjustments within the company.

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Internal workforce composition

Changes within a company related to the types or number of employees.

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External workforce composition

Changes outside the company that relate to the type or number of employees in the market.

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Change agent

Someone who manages the change within an organization.

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Calm waters metaphor

Change is a temporary disruption from the norm, like a ship navigating a calm sea.

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White-water rapids metaphor

Change is constant and a normal part of operations.

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Lewin's three-step description change process

A three-phase process of change that involves unfreezing, changing, and refreezing.

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Lewin's force field analysis

A method to understand and manage organizational change by identifying driving and blocking forces that affect a goal.

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driving forces

Factors that propel change, often including rewards and opportunities.

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blocking forces

Obstacles that slow or prevent change, such as resistance or fear.

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organization development (OD)

Planned activities that address problems related to organization change and culture.

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organizational change

Any alteration in an organization's people, structure, or technology.

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process consultation

An OD method where external consultants help organizations improve interpersonal and teamwork processes.

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team building

An OD method to enhance trust, communication, and collaboration within a team.

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survey feedback

An OD technique using surveys to identify areas needing improvement in an organization.

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metaphor of change: calm waters

A metaphor visualizing change as a steady, predictable process.

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metaphor of change: white-water rapids

A metaphor recognizing change as a fast-paced, unpredictable event requiring active management.

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metaphor of change: three-step model

A classic model of change which includes unfreezing, changing, and refreezing.

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organizational culture

Shared values, beliefs, and norms influencing behaviour within an organization.

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Creativity

The ability to make unusual and meaningful connections between ideas.

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Inspiration

Not the first step in the creative process.

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Innovation in organic orgs

Not inhibited by organic organization structures.

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Time deadlines and innovation

Time deadlines don't increase innovation.

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Idea champions

Often risk-takers who champion innovative ideas.

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Disruptive innovation

A very impactful innovation that challenges existing markets.

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Skunk Works

A small, independent team designed for innovation with autonomy and resources.

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Innovation

The process of converting a creative idea into a useful product or solution.

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Creativity

The generation of novel and valuable ideas.

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Creativity is inborn/learned

A debate on the origins of creativity; some believe it's inherent, others think it can be developed.

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First step in creativity

Seeing things from a fresh, unique perspective.

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Incubation (creativity)

A period of reflection and contemplation, allowing ideas to develop internally.

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Inspiration (creativity)

The moment when ideas come together to create a solution.

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Innovation Promotion (Systems Model)

Promoting innovation through the right people and environment.

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Innovation Encouraging Variables

Structural, cultural, and human resources are key elements to support innovation.

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Tolerating impractical ideas

Organizations need to tolerate initial implausibility of creative ideas.

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Tolerance for risk (in innovation)

Embracing mistakes as part of the innovative process.

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Managers and creative employees

Managers should focus on goals and outcomes for innovation.

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Idea Champions

Individuals actively supporting innovation.

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Stress

A physical or mental response to a challenging or demanding situation.

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Positive Stress

Stress that motivates and helps you perform at your best.

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Negative Stress

Stress that is harmful, prevents progress, or causes discomfort.

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Stressors

Things that cause stress, including demands, constraints, opportunities, and more.

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Demands

The tasks or requirements related to a job or situation.

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Constraints

Limitations or restrictions that prevent you from reaching your goals.

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Opportunities

Chances to improve or achieve something.

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Role Demands

Stressors related to the expectations, duties, and ambiguity in a job.

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Task Demands

Stressors related to the specific work tasks.

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Interpersonal Demands

Stressors related to interactions between employees.

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Organizational Structure Demands

Stressors related to the structure and organization of the workplace.

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Role Conflict

Stress resulting from incompatible role expectations.

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Role Overload

Stress generated by too many roles and responsibilities.

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Role Ambiguity

Stress from unclear roles or responsibilities.

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Karoshi

Death from overwork, a Japanese term.

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Study Notes

Chapter 8: Managing Change and Innovation

  • Change is unavoidable: Managers must learn to manage change effectively.
  • Structural changes: Examples include altering employee attitudes, work practices, purchasing new equipment, and changing managerial control.
  • Technology changes: Examples include utilizing new software, remote work options, and flexible work hours.
  • People changes: Changes in work methods, authority structures, or employee attitudes.
  • Organizational structure changes: This involves alterations in the building of new workplaces, employee resentment, or new ways of organizing.
  • Organizational technology changes: New technologies and purchases like machinery.
  • Environmental changes: The Patient Protection and Affordable Care Act is an example of governmental regulations impacting an organization. Other external forces include marketplace competition, labor market fluctuations, and economic forces.
  • Internal changes: Company restructuring or a new CEO.
  • Change-causing examples: Falling interest rates are an example of external forces causing organizational adjustments.
  • Employee attitudes: Labor strikes can cause a change in management thinking and practices.
  • Change agents: These are catalysts in organizations, often managers or consultants, responsible for managing the change process.
  • Outside consultants: Consultants generally try to initiate changes that are more drastic than internal staff.
  • Lewin's three-step change process: The steps involve unfreezing (the status quo), changing (to a new state), and refreezing (making the change permanent).
  • Driving forces: Forces that push for change (increase).
  • Restraining forces: Forces that resist change (decrease).
  • Strategies to deal with change: Increasing driving forces and decreasing restraining forces; consultants can help by observing and analyzing the organization to find ways to improve processes.
  • Common methods of organization development (OD): Process consultation, team-building, positive feedback, and survey feedback.
  • Teambuilding: Aims to increase efficiency by encouraging trust and openness.
  • Organizational change: Any alteration to an organization's structure, technology, or people.
  • Sources of resistance to change: Uncertainty, habit, fear of loss (status or possessions), perceived loss, and conflict with company goals.
  • Ways to reduce resistance to change: Education & Communication, Negotiation, Participation, and Coercion.
  • Effective ways to introduce a change: Allow employees a role in the process and to be involved.
  • Change process: Using effective strategies that can lead to managing a change properly.
  • "Calm waters" metaphor: Change as an unusual event; a steady process that can be managed step-by-step.
  • "White-water rapids" metaphor: Change as part of the business norm; an ongoing process, more drastic and less predictable.
  • Creativity and Innovation: Processes of creative ideas being turned into useful items; the importance of tolerance of impractical ideas and failure for innovations to be successful.
  • Importance of Idea Champions: A person who actively supports and guides the development of innovative ideas throughout the innovation process.
  • Personality characteristics of Idea Champions: High self-confidence, persistence, energy, and a willingness to take risks.
  • Employee Assistance Programs (EAPs): Their purpose is to help employees deal with issues such as job-related and personal problems that impact their productivity.

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