Podcast
Questions and Answers
What must managers learn to do successfully regarding change?
What must managers learn to do successfully regarding change?
- ignore it
- avoid it
- work around it
- manage it (correct)
Which of the following represents a structural organizational change?
Which of the following represents a structural organizational change?
- changing work practices
- changing managerial span of control (correct)
- changing employee attitudes
- purchasing new work equipment
Which example describes a technology change within an organization?
Which example describes a technology change within an organization?
- workers wanting flexible hours
- workers wanting to telecommute
- forming teams to complete tasks
- workers using new software (correct)
What constitutes an organizational 'people change'?
What constitutes an organizational 'people change'?
Which of the following is an example of organizational structure change?
Which of the following is an example of organizational structure change?
What is an example of an organizational technology change?
What is an example of an organizational technology change?
The Patient Protection and Affordable Care Act is an example of which form of environmental change?
The Patient Protection and Affordable Care Act is an example of which form of environmental change?
Falling interest rates exemplify what type of external force prompting organizational change?
Falling interest rates exemplify what type of external force prompting organizational change?
Lewin's force field analysis identifies which type of forces that compete when people try to achieve a goal?
Lewin's force field analysis identifies which type of forces that compete when people try to achieve a goal?
Signing up for a college course of varying lengths represents which metaphor of change?
Signing up for a college course of varying lengths represents which metaphor of change?
Organization development (OD) primarily assists employees in handling which type of change?
Organization development (OD) primarily assists employees in handling which type of change?
Organization development can be best described as an effort to change an organization's what?
Organization development can be best described as an effort to change an organization's what?
Which option is NOT commonly recognized as a method of organization development (OD)?
Which option is NOT commonly recognized as a method of organization development (OD)?
In process consultation, how do outside consultants contribute to organizational improvement?
In process consultation, how do outside consultants contribute to organizational improvement?
What is the primary objective of the organizational development method called teambuilding?
What is the primary objective of the organizational development method called teambuilding?
After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of what type of change?
After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of what type of change?
A company's workers asking to be able to celebrate Mexican holidays is an example of which force for change?
A company's workers asking to be able to celebrate Mexican holidays is an example of which force for change?
Labor strikes may encourage a change in management thinking and practices. What factor do they represent?
Labor strikes may encourage a change in management thinking and practices. What factor do they represent?
What term describes individuals who manage the change process within organizations?
What term describes individuals who manage the change process within organizations?
Outside consultants generally try to initiate what type of changes compared to internal managers?
Outside consultants generally try to initiate what type of changes compared to internal managers?
The 'calm waters' metaphor envisions an organization as which type of vessel?
The 'calm waters' metaphor envisions an organization as which type of vessel?
In the 'white-water rapids' metaphor, how is change perceived?
In the 'white-water rapids' metaphor, how is change perceived?
According to Kurt Lewin's theories, what is the first step in the three-step description of the change process?
According to Kurt Lewin's theories, what is the first step in the three-step description of the change process?
An actor on stage getting 'up' for a performance is an example of which one of the following?
An actor on stage getting 'up' for a performance is an example of which one of the following?
Which statement is correct regarding stress?
Which statement is correct regarding stress?
What causes potential stress to become actual stress?
What causes potential stress to become actual stress?
Which country reports the highest level of employee stress?
Which country reports the highest level of employee stress?
Which type of demand relates to working conditions, such as having an office that is too loud or overcrowded?
Which type of demand relates to working conditions, such as having an office that is too loud or overcrowded?
What percentage of millennial employees report feeling stressed more or all the time?
What percentage of millennial employees report feeling stressed more or all the time?
Which term describes death from overwork in Japan?
Which term describes death from overwork in Japan?
Which is NOT considered a role demand that may induce stress for employees?
Which is NOT considered a role demand that may induce stress for employees?
Which of the following characteristics are typically associated with idea champions?
Which of the following characteristics are typically associated with idea champions?
What type of innovation do small community libraries face due to electronic devices?
What type of innovation do small community libraries face due to electronic devices?
Which statement about the creative process is true?
Which statement about the creative process is true?
What is the organizational structure that allows a team to self-govern and work without bureaucratic restraints called?
What is the organizational structure that allows a team to self-govern and work without bureaucratic restraints called?
Which of the following statements regarding time deadlines and innovation is correct?
Which of the following statements regarding time deadlines and innovation is correct?
What is the process of taking a creative idea and turning it into something useful called?
What is the process of taking a creative idea and turning it into something useful called?
Some people believe that creativity is inborn, while others think that creativity can be learned. Which option correctly represents this belief?
Some people believe that creativity is inborn, while others think that creativity can be learned. Which option correctly represents this belief?
What is the first step in the creativity process?
What is the first step in the creativity process?
Which step in the creativity process may take years before the idea finally 'gels'?
Which step in the creativity process may take years before the idea finally 'gels'?
What is known as the moment when all prior efforts in the creativity process successfully come together?
What is known as the moment when all prior efforts in the creativity process successfully come together?
Using the systems model, managers can promote innovation by having the right what?
Using the systems model, managers can promote innovation by having the right what?
Which variables are thought to promote innovation?
Which variables are thought to promote innovation?
An innovative organization needs to tolerate risk because employees ________ the creative process.
An innovative organization needs to tolerate risk because employees ________ the creative process.
Flashcards
Managing Change
Managing Change
Successfully navigating and adapting to inevitable organizational changes.
Structural Organizational Change
Structural Organizational Change
Altering the organizational structure, like changing reporting relationships, management levels, span of control, or work areas.
Technology Change
Technology Change
Modifications in the tools, methods, or processes an organization uses.
People Change
People Change
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External Organizational Change
External Organizational Change
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Internal Organizational Change
Internal Organizational Change
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Environmental Change (Government Laws)
Environmental Change (Government Laws)
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Environmental Change (Market Forces)
Environmental Change (Market Forces)
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Environmental Change (Economic Forces)
Environmental Change (Economic Forces)
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Organizational Change (Competitive Forces)
Organizational Change (Competitive Forces)
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Internal change causing external change
Internal change causing external change
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Internal change causing internal change
Internal change causing internal change
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External change causing external change
External change causing external change
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External change causing internal change
External change causing internal change
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Internal workforce composition
Internal workforce composition
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External workforce composition
External workforce composition
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Change agent
Change agent
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Calm waters metaphor
Calm waters metaphor
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White-water rapids metaphor
White-water rapids metaphor
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Lewin's three-step description change process
Lewin's three-step description change process
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Lewin's force field analysis
Lewin's force field analysis
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driving forces
driving forces
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blocking forces
blocking forces
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organization development (OD)
organization development (OD)
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organizational change
organizational change
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process consultation
process consultation
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team building
team building
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survey feedback
survey feedback
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metaphor of change: calm waters
metaphor of change: calm waters
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metaphor of change: white-water rapids
metaphor of change: white-water rapids
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metaphor of change: three-step model
metaphor of change: three-step model
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organizational culture
organizational culture
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Creativity
Creativity
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Inspiration
Inspiration
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Innovation in organic orgs
Innovation in organic orgs
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Time deadlines and innovation
Time deadlines and innovation
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Idea champions
Idea champions
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Disruptive innovation
Disruptive innovation
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Skunk Works
Skunk Works
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Innovation
Innovation
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Creativity
Creativity
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Creativity is inborn/learned
Creativity is inborn/learned
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First step in creativity
First step in creativity
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Incubation (creativity)
Incubation (creativity)
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Inspiration (creativity)
Inspiration (creativity)
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Innovation Promotion (Systems Model)
Innovation Promotion (Systems Model)
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Innovation Encouraging Variables
Innovation Encouraging Variables
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Tolerating impractical ideas
Tolerating impractical ideas
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Tolerance for risk (in innovation)
Tolerance for risk (in innovation)
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Managers and creative employees
Managers and creative employees
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Idea Champions
Idea Champions
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Stress
Stress
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Positive Stress
Positive Stress
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Negative Stress
Negative Stress
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Stressors
Stressors
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Demands
Demands
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Constraints
Constraints
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Opportunities
Opportunities
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Role Demands
Role Demands
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Task Demands
Task Demands
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Interpersonal Demands
Interpersonal Demands
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Organizational Structure Demands
Organizational Structure Demands
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Role Conflict
Role Conflict
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Role Overload
Role Overload
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Role Ambiguity
Role Ambiguity
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Karoshi
Karoshi
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Study Notes
Chapter 8: Managing Change and Innovation
- Change is unavoidable: Managers must learn to manage change effectively.
- Structural changes: Examples include altering employee attitudes, work practices, purchasing new equipment, and changing managerial control.
- Technology changes: Examples include utilizing new software, remote work options, and flexible work hours.
- People changes: Changes in work methods, authority structures, or employee attitudes.
- Organizational structure changes: This involves alterations in the building of new workplaces, employee resentment, or new ways of organizing.
- Organizational technology changes: New technologies and purchases like machinery.
- Environmental changes: The Patient Protection and Affordable Care Act is an example of governmental regulations impacting an organization. Other external forces include marketplace competition, labor market fluctuations, and economic forces.
- Internal changes: Company restructuring or a new CEO.
- Change-causing examples: Falling interest rates are an example of external forces causing organizational adjustments.
- Employee attitudes: Labor strikes can cause a change in management thinking and practices.
- Change agents: These are catalysts in organizations, often managers or consultants, responsible for managing the change process.
- Outside consultants: Consultants generally try to initiate changes that are more drastic than internal staff.
- Lewin's three-step change process: The steps involve unfreezing (the status quo), changing (to a new state), and refreezing (making the change permanent).
- Driving forces: Forces that push for change (increase).
- Restraining forces: Forces that resist change (decrease).
- Strategies to deal with change: Increasing driving forces and decreasing restraining forces; consultants can help by observing and analyzing the organization to find ways to improve processes.
- Common methods of organization development (OD): Process consultation, team-building, positive feedback, and survey feedback.
- Teambuilding: Aims to increase efficiency by encouraging trust and openness.
- Organizational change: Any alteration to an organization's structure, technology, or people.
- Sources of resistance to change: Uncertainty, habit, fear of loss (status or possessions), perceived loss, and conflict with company goals.
- Ways to reduce resistance to change: Education & Communication, Negotiation, Participation, and Coercion.
- Effective ways to introduce a change: Allow employees a role in the process and to be involved.
- Change process: Using effective strategies that can lead to managing a change properly.
- "Calm waters" metaphor: Change as an unusual event; a steady process that can be managed step-by-step.
- "White-water rapids" metaphor: Change as part of the business norm; an ongoing process, more drastic and less predictable.
- Creativity and Innovation: Processes of creative ideas being turned into useful items; the importance of tolerance of impractical ideas and failure for innovations to be successful.
- Importance of Idea Champions: A person who actively supports and guides the development of innovative ideas throughout the innovation process.
- Personality characteristics of Idea Champions: High self-confidence, persistence, energy, and a willingness to take risks.
- Employee Assistance Programs (EAPs): Their purpose is to help employees deal with issues such as job-related and personal problems that impact their productivity.
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