Management and Organization Overview

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Questions and Answers

What is a characteristic of a mechanistic organization?

  • Informal communication
  • High specialization (correct)
  • Decentralized decision authority
  • Flexible roles

An organic organization is characterized by rigid hierarchical relationships.

False (B)

What is a primary advantage of using internal searches for recruitment?

Low cost

In a __________ organization, authority is centralized in a single person.

<p>simple structure</p> Signup and view all the answers

Match the type of organization with its characteristic:

<p>Mechanistic Organization = Rigid hierarchical relationships Organic Organization = Collaborative and adaptable Functional Structure = Groups similar occupational specialties Divisional Structure = Separate business units</p> Signup and view all the answers

Which of the following is a disadvantage of using advertisements for recruitment?

<p>Generates many unqualified candidates (C)</p> Signup and view all the answers

Employee leasing provides a strong commitment from workers to the organization.

<p>False (B)</p> Signup and view all the answers

Which level of management is primarily responsible for making decisions about the direction of the organization?

<p>Top managers (D)</p> Signup and view all the answers

What is a major disadvantage of using temporary help services?

<p>Expensive</p> Signup and view all the answers

Non-managerial employees have the responsibility for overseeing the work of others.

<p>False (B)</p> Signup and view all the answers

What is the main purpose of management?

<p>To get things done effectively and efficiently with and through people.</p> Signup and view all the answers

The organized arrangement of individuals in a company is known as _____ .

<p>organization</p> Signup and view all the answers

Which of the following terms describes a corporation that operates in multiple countries with local decision-making power?

<p>Multidomestic corporation (A)</p> Signup and view all the answers

Efficiency is about doing the right things, while effectiveness is about doing tasks correctly.

<p>False (B)</p> Signup and view all the answers

Match the following management roles with their correct descriptions:

<p>Interpersonal roles = Figurehead, leader, liaison Informational roles = Monitor, disseminator, spokesperson Decisional roles = Entrepreneur, disturbance handler, negotiator</p> Signup and view all the answers

_____ is the process by which individuals create meaning in unpredictable situations.

<p>Uncertainty</p> Signup and view all the answers

Which of the following best describes 'global sourcing'?

<p>Purchasing material or labor from around the world wherever it is cheapest. (A)</p> Signup and view all the answers

'Franchising' involves a company allowing another organization to use its name and operating methods.

<p>True (A)</p> Signup and view all the answers

What is the primary purpose of a foreign subsidiary?

<p>To set up a separate and independent facility in a foreign country.</p> Signup and view all the answers

The first step in the decision-making process is the identification of a _______.

<p>problem</p> Signup and view all the answers

Match the decision-making approaches with their descriptions:

<p>Rational model = Consistent logical choices to maximize value Bounded rationality = Limited information processing Intuitive decision making = Based on experience and feelings Big Data = Analysis of vast amounts of quantifiable information</p> Signup and view all the answers

What does 'social responsibility' refer to?

<p>Acting in ways that are good for society. (A)</p> Signup and view all the answers

Evaluating decision effectiveness is the last step in the decision-making process.

<p>True (A)</p> Signup and view all the answers

What is the main focus of a joint venture?

<p>To form a separate, independent organization for a common business purpose.</p> Signup and view all the answers

What type of control occurs before an activity commences?

<p>Feedforward control (C)</p> Signup and view all the answers

A differentiation strategy involves competing based solely on the cost of products.

<p>False (B)</p> Signup and view all the answers

What is the main purpose of a realistic job preview?

<p>To provide both positive and negative information about the job and the company.</p> Signup and view all the answers

A __________ strategy involves competing in a niche with either a cost focus or a differentiation focus.

<p>focus</p> Signup and view all the answers

Match the following selection tools with their descriptions:

<p>Written test = Tests intelligence and aptitude Performance-simulation test = Assesses job-related skills Interview = Universal selection device Realistic job preview = Shows both pros and cons of a job</p> Signup and view all the answers

Which department structure groups employees based on major product areas?

<p>Product (D)</p> Signup and view all the answers

Performance-simulation tests are generally less relevant than written tests.

<p>False (B)</p> Signup and view all the answers

What is the selection process primarily concerned with?

<p>Screening job applicants to ensure that the most appropriate candidates are hired.</p> Signup and view all the answers

Flashcards

Organizing

Arranging tasks and resources within an organization to reach goals effectively.

Leading

The process of guiding and motivating people to achieve organizational goals.

Controlling

The act of overseeing and correcting work performance to ensure it meets goals.

Manager

A person within an organization who directs the work of others.

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Multinational Corporation (MNC)

A company conducting business across national borders.

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Multidomestic Corporation

An MNC with local decision-making power in each country it operates in.

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Transnational Organization

A structural arrangement for a global organization, breaking down geographical barriers.

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Global Sourcing

A business strategy where tasks or parts of a product are sourced from different locations globally.

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Exporting

Selling products manufactured domestically to international markets.

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Importing

Acquiring products made domestically from other countries.

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Licensing

An agreement where one organization grants another the right to make or sell its products.

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Franchising

An agreement where one organization grants another the right to use its brand and operating methods.

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Global Strategic Alliance

A business partnership where organizations share resources and knowledge to develop new products.

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Joint Venture

A separate, independent company created by partners for a specific business purpose.

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Foreign Subsidiary

A direct investment in a foreign country, creating a separate and independent facility.

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Selection Process

A process of screening job applicants to identify the most suitable candidates for a role.

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Written Test

A test that assesses different skills and knowledge areas like intelligence, aptitude, or specific job-related abilities.

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Performance-Simulation Test

A selection tool that simulates real work scenarios to evaluate candidates' practical skills and abilities.

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Realistic Job Preview

Presenting a job candidate with a realistic view of the job, highlighting both positive and negative aspects.

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Competitive Strategies

An organizational strategy outlining how a company will compete in its main market.

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Cost Leadership Strategy

An organization's strategy that focuses on achieving the lowest cost in its industry to gain a competitive advantage.

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Differentiation Strategy

A strategy where a company focuses on creating unique products or services that are highly valued by customers.

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Focus Strategy

A strategy where a company chooses a specific niche market and competes either with a cost focus or a differentiation focus.

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Simple Structure

An organization with a simple structure, low departmentalization, wide span of control, and authority centralized in a single person.

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Functional Structure

An organization that groups similar occupational specialties together.

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Divisional Structure

An organization made up of separate business units or divisions, each focusing on a specific product or service.

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Mechanistic Organization

A bureaucratic organization with high specialization, formalization, and centralization.

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Organic Organization

An organization with low specialization, formalization, and centralization, emphasizing flexibility and adaptability.

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Internal Searches

A method of recruiting internal candidates for open positions.

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Advertisements

A method of recruiting external candidates for open positions, often using online platforms and job boards.

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Employee Referrals

Recruiting candidates through recommendations from current employees.

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Study Notes

Organization

  • Organization: deliberate arrangement of people for a specific purpose
  • Characteristics: goals, people, structure
  • Diagram: CEO, senior manager, manager, supervisor, employee
  • Non-managerial employees: directly perform tasks without overseeing others.
  • Managers: direct the activities of others.
  • Management Levels:
    • Top managers: set organizational direction, focus on organizing
    • Middle managers: manage activities of other managers, organize and lead
    • First-line managers: supervise non-managerial employees, focus on leading
    • Non-managerial employees: perform tasks under direction of managers

Management

  • Management: process of getting things done effectively and efficiently through people
  • Efficiency: doing tasks correctly using minimal resources
  • Effectiveness: doing the right tasks to meet goals

Uncertainty and Planning

  • Uncertainty: individuals create meaning in unpredictable situations
  • Planning: defining organizational purpose and methods to achieve goals

Organizing and Leading

  • Organizing: arranging work activities to meet goals
  • Leading: directing work activities of other employees

Controlling

  • Controlling: monitoring, comparing, and correcting work performance

Manager Roles

  • Interpersonal: figurehead, leader, liaison
  • Informational: monitor, disseminator, spokesperson
  • Decisional: entrepreneur, disturbance handler, resource allocator, negotiator

Global Sourcing

  • Global Sourcing: purchasing materials or labor globally for reduced costs.

Global Business Operations

  • Multinational Corporation (MNC): international company with operations in multiple countries
  • Multidomestic corporation: MNC that decentralizes management to local countries

Ethics

  • Social responsibility: acting in ways beneficial to society
  • Social obligation: following minimum legal requirements
  • Social responsiveness: responding to popular social needs
  • Ethical code: document of an organization's values and rules

Decision Making

  • Decision Making Process:
    • Problem identification
    • Criteria identification
    • Criteria weighting
    • Alternatives development
    • Alternatives analysis
    • Alternative selection
    • Implementation
    • Evaluation

Strategic Management

  • Strategic management process:
    • Identify organizational mission, goals, and strategies
    • Internal analysis
    • Formulate strategies
    • Implement strategies
    • Evaluate results

Decision-Making Approaches

  • Rational model: logical, consistent choices to maximize value
  • Bounded rationality: limited information and processing capacity
  • Intuitive decision making: based on experience and feeling

Human Resources Management

  • Human resources management: acquiring, training, and retaining employees
  • Selection process: screening job applicants
    • Written tests, performance simulations, interviews
  • Realistic job preview: provides realistic job information to candidates
  • Orientation

Control Models

  • Feedforward control: before activities start
  • Concurrent control: during activities
  • Feedback control: after activities conclude

Competitive Strategies

  • Competitive Strategy: organizational strategy for competing in the market
  • Differentiation strategy: creating unique products valued by customers
  • Focus strategy: niche market with cost or differentiation focus
  • Stuck in the middle: lack of clear strategic focus

Organizational Structure

  • Functional structure: groups by work performed
  • Product structure: groups by product lines
  • Customer structure: groups by customer needs
  • Process structure: groups by work processes
  • Cross-functional teams: individuals from multiple departments
  • Simple structure: centralized authority, low departmentalization
  • Functional structure: groups by similar tasks
  • Divisional structure: separate business units
  • Mechanistic structure: rigid, formal, specialized
  • Organic structure: adaptable, informal, decentralized
  • Organizational Chart

Employment Recruitment

  • Employee referrals: leveraging existing employees for leads
  • Private employment agencies: recruitment services for fees
  • Public employment agencies: free recruitment services

Recruiting Methods

  • School placement: recruiting from schools
  • Temporary help services: temporary staffing agencies
  • Employee leasing: organizations lease employees from another entity
  • Independent contractors: temporary workers not on company payroll

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