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Which of the following is NOT one of the four functions of management?
Which of the following is NOT one of the four functions of management?
What is a key focus of today's managers?
What is a key focus of today's managers?
What is the primary goal of the organizing function in management?
What is the primary goal of the organizing function in management?
Which of the following statements about leadership styles is true?
Which of the following statements about leadership styles is true?
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What does the planning process primarily aim to achieve?
What does the planning process primarily aim to achieve?
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In the context of management, what does the controlling function primarily involve?
In the context of management, what does the controlling function primarily involve?
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Which tool is commonly used in the planning process to assess an organization's situation?
Which tool is commonly used in the planning process to assess an organization's situation?
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What is a characteristic of management today?
What is a characteristic of management today?
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What is a key characteristic of a flat organizational structure?
What is a key characteristic of a flat organizational structure?
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Which level of management is primarily responsible for developing strategic plans?
Which level of management is primarily responsible for developing strategic plans?
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What skill set primarily involves the ability to communicate and motivate employees?
What skill set primarily involves the ability to communicate and motivate employees?
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Which level of management would typically handle tactical planning and controlling?
Which level of management would typically handle tactical planning and controlling?
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What type of planning focuses on the major goals of the organization and necessary resources?
What type of planning focuses on the major goals of the organization and necessary resources?
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What distinguishes a tall organizational structure from a flat one?
What distinguishes a tall organizational structure from a flat one?
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Which planning process involves short-term statements about tasks, responsibilities, and methods?
Which planning process involves short-term statements about tasks, responsibilities, and methods?
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Which managerial skill is essential for understanding the organization as a whole?
Which managerial skill is essential for understanding the organization as a whole?
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What is the primary purpose of operational planning?
What is the primary purpose of operational planning?
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An organization with a broad span of control is likely to have which type of structure?
An organization with a broad span of control is likely to have which type of structure?
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Contingency planning is mainly about:
Contingency planning is mainly about:
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Which type of skills is NOT typically emphasized at the lower levels of management?
Which type of skills is NOT typically emphasized at the lower levels of management?
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In the rational decision-making model, which step comes immediately after developing alternatives?
In the rational decision-making model, which step comes immediately after developing alternatives?
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Which of the following best describes problem solving in a business context?
Which of the following best describes problem solving in a business context?
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What technique is NOT typically used in problem-solving?
What technique is NOT typically used in problem-solving?
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Which is the first step in the rational decision-making model?
Which is the first step in the rational decision-making model?
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What is the primary characteristic of a line organization?
What is the primary characteristic of a line organization?
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Which of the following involves a mix of line and staff personnel?
Which of the following involves a mix of line and staff personnel?
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What role do staff personnel play in an organization?
What role do staff personnel play in an organization?
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Which organization structure emphasizes product development and communication?
Which organization structure emphasizes product development and communication?
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In a line-and-staff organization, line personnel generally do NOT have the authority to:
In a line-and-staff organization, line personnel generally do NOT have the authority to:
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Self-managed teams are characterized by which of the following?
Self-managed teams are characterized by which of the following?
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What is a significant disadvantage of a line organization?
What is a significant disadvantage of a line organization?
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Which of the following structures requires collaboration among specialists from various parts of an organization?
Which of the following structures requires collaboration among specialists from various parts of an organization?
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What is a primary goal of staffing within an organization?
What is a primary goal of staffing within an organization?
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Which leadership style involves managers and employees collaborating to make decisions?
Which leadership style involves managers and employees collaborating to make decisions?
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What is one key characteristic of accountability through transparency?
What is one key characteristic of accountability through transparency?
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What shift in management style does empowerment of workers represent?
What shift in management style does empowerment of workers represent?
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Which action can help ease pressure on workers in a complex corporate structure?
Which action can help ease pressure on workers in a complex corporate structure?
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What should leaders establish as part of their role in providing continuous vision?
What should leaders establish as part of their role in providing continuous vision?
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What is the role of technology in fostering teamwork?
What is the role of technology in fostering teamwork?
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What is the impact of a Free-Rein Leadership style on employee behavior?
What is the impact of a Free-Rein Leadership style on employee behavior?
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Study Notes
Management and Leadership Chapter 6
- This chapter covers the topic of management and leadership.
- The learning goals for this chapter include describing changes in the management function, explaining the four functions of management, relating planning and decision-making to company goals, describing the organizing function of management, explaining differences between leaders and managers, and summarizing the five steps of the control function.
Today's Managers
- Today's managers are younger and more progressive.
- There is a growing number of women managers.
- Fewer managers come from elite universities.
- Emphasis is placed on teams and team building.
- Effective managers are skilled communicators and team players.
What is Management?
- Management is the process of achieving organizational goals through planning, organizing, leading, and controlling people and resources.
Four Functions of Management
- Planning: Defining goals, developing strategies to reach them, and creating plans for integrating and coordinating activities.
- Organizing: Structuring and arranging work to meet organizational goals.
- Leading: Working with people to achieve objectives.
- Controlling: Monitoring and correcting work to achieve desired outcomes.
Planning and Decision Making
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Fundamental Questions:
- What is the situation now? (SWOT Analysis)
- How to reach objectives: Strategic, Tactical, Operational, and Contingency planning.
- SWOT Analysis: Evaluates Strengths, Weaknesses, Opportunities, and Threats.
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Forms of Planning:
- Strategic planning: Setting long-term goals by top managers.
- Tactical planning: Setting short-term objectives by lower-level managers.
- Contingency planning: Creating backup plans in case original plans fail.
- Operational planning: Establishing standards and schedules to achieve tactical objectives.
Decision Making
- Decision making is choosing between two or more alternatives.
- A rational decision-making model: Defining the situation, gathering information, creating alternatives, gaining agreement, deciding on the best option, implementing, evaluating, and following up.
Problem Solving
- Problem solving is the less formal but quicker process of resolving daily problems.
- Techniques include brainstorming and PMI (listing Plusses, Minuses, and Implications).
Organizational Charts
- Organization charts are visual tools displaying relationships within an organization. They indicate reporting structures.
Organizational Structures
- Organizational structures determine how companies respond to employee and customer needs.
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Types of Structures:
- Line Organizations: Direct two-way lines of responsibility and communication. All report to a single supervisor.
- Line-and-Staff Organizations: Line personnel handle core tasks; staff personnel provide support.
- Matrix Organizations: Specialists work together on temporary projects while remaining in their departments.
- Cross-Functional Self-Managed Teams: Teams work across specialized departments.
Levels of Management
- Top Management: High-level executives who plan strategic goals.
- Middle Management: Oversees tactical planning and control.
- Supervisory Management: Directly manages workers and evaluates daily performance.
Managerial Skills
- Types of skills: Technical skills to perform tasks in a discipline, human relations skills for communication and motivation, and conceptual skills to view the organization as a whole.
- The importance of these skills depends on the management level.
Staffing
- Staffing involves recruiting, hiring, motivating, and retaining qualified employees to achieve company objectives.
- Recruiting good employees is crucial for organizational success.
- Employee treatment and fair pay are keys to recruiting and retaining good employees.
Leadership
- Leaders must: Communicate a vision for the organization. Establish and promote corporate values; have strong ethics, and be adaptable.
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Leadership Styles:
- Autocratic: Making decisions without input from others.
- Participative/Democratic: Involving employees in decision-making.
- Free-Rein: Letting employees make decisions within set objectives.
Empowerment and Work Smarter
- Progressive leaders empower workers by delegating authority for decisions.
- Customer needs are fulfilled swiftly. Managers transition from bosses to coaches.
- "Enabling" emphasizes training for employee decision-making.
- Work smarter methods might include managing output, training for complexity, motivating lower-level managers, emphasizing teamwork, and favoring collaboration in hiring.
Managing Knowledge
- Knowledge management focuses on finding, organizing, and disseminating company information.
- This approach avoids repetition and ensures everyone has access to the firm's key knowledge.
Five Steps of Controlling
- Step 1: Establish clear standards.
- Step 2: Monitor and record performance.
- Step 3: Compare results with standards.
- Step 4: Communicate results.
- Step 5: Take corrective action if needed.
- Feedback helps ensure standards are realistic.
Are You a Micromanager?
- Questions to self-assess micro-management tendencies:
- Are strategic initiatives being addressed?
- Are quality controls and employee monitoring excessive?
- Is there frequent checking on subordinates?
- Are there limitations on vacation time?
- Is employee turnover high?
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Description
Explore the essential concepts of management and leadership in this chapter. You'll learn about the functions of management, the importance of team building, and the characteristics of effective managers in today's workplace. Gain insights into planning, organizing, leading, and controlling to achieve organizational goals.
