Podcast
Questions and Answers
Why is face care considered important in a customer service environment?
Why is face care considered important in a customer service environment?
- It ensures you adhere to strict hygiene regulations required by law.
- It reduces the likelihood of spreading germs to customers.
- It is the primary way you communicate with customers. (correct)
- It helps to maintain a youthful appearance, which attracts customers.
What is the general rule regarding makeup application for a natural appearance?
What is the general rule regarding makeup application for a natural appearance?
- Apply a generous amount for a polished look.
- Less is more to maintain a natural appearance. (correct)
- Balance heavy eye makeup with a bold lip color.
- Use a variety of colours to create a vibrant look.
What should men do regularly to maintain facial hair such as moustaches or beards?
What should men do regularly to maintain facial hair such as moustaches or beards?
- Use hairspray to keep facial hair in place.
- Allow facial hair to grow freely to express individuality.
- Dye facial hair a vibrant color.
- Shave daily and trim facial hair to maintain a tidy condition. (correct)
Besides brushing your teeth in the morning, what are other strategies for having fresh breath in a customer service role?
Besides brushing your teeth in the morning, what are other strategies for having fresh breath in a customer service role?
What should one do if they smoke, regarding oral hygiene?
What should one do if they smoke, regarding oral hygiene?
Why is it necessary to wash your whole body daily?
Why is it necessary to wash your whole body daily?
In addition to washing daily, what else should you do to maintain body cleanliness?
In addition to washing daily, what else should you do to maintain body cleanliness?
Besides washing daily and using deodorant, what else should you do to maintain body cleanliness?
Besides washing daily and using deodorant, what else should you do to maintain body cleanliness?
What is an important consideration when using perfume or cologne in the workplace?
What is an important consideration when using perfume or cologne in the workplace?
In certain workplaces, such as restaurants, what is a common policy regarding perfume?
In certain workplaces, such as restaurants, what is a common policy regarding perfume?
Flashcards
Face care
Face care
Care of the face is how you communicate with customers; includes eyes, lips, facial hair, and skin.
Makeup rule
Makeup rule
Best to use less makeup for a more natural appearance.
Fresh breath tips
Fresh breath tips
Brush your teeth every morning, use breath sprays, and eat mints to maintain fresh breath.
Body cleanliness
Body cleanliness
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Perfume use
Perfume use
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Study Notes
Face Care
- Face care is important for communication with customers.
- Consider eyes, lips, facial hair, and general skin care.
- Makeup should be applied properly, seeking expert advice if needed.
- There is a general rule with makeup which is "less is more".
Oral Hygiene
- You should brush your teeth every morning before work in order to maintain an attractive smile.
- The goal is to keep your breath fresh to avoid unpleasant customer experiences.
- To maintain fresh breath at work:
- Brush teeth after lunch.
- Use breath sprays regularly.
- Eat mints during breaks.
- Smokers need to take special care of their breath.
Body Cleanliness
- Body cleanliness is maintained by:
- Washing daily with soap or shower gel.
- Applying underarm antiperspirant or deodorant.
- Wearing clean clothes daily, specifically underwear and shirts.
Perfume
- If allowed, avoid wearing too much perfume or cologne at work.
- Sensitivity to strong scents can cause sickness or dizziness in others.
- Some workplaces, like restaurants, may prohibit perfume use.
- Confirm perfume policies with your supervisor if you have any doubts.
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