Chapter 11 Review Qtns

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Questions and Answers

What is the purpose of a cause-and-effect diagram?

  • Displaying trends over time
  • Measuring employee productivity
  • Identifying potential causes of a problem (correct)
  • Documenting sales performance

Flowcharts are ineffective for representing complex processes.

False (B)

The “80/20 rule” used in Pareto charts is based on the principle that:

  • 80% of processes are efficient
  • 20% of the causes lead to 80% of the problems (correct)
  • 80% of the causes lead to 20% of the problems
  • 20% of employees cause 80% of issues

A cause-and-effect diagram is also known as a:

<p>Ishikawa diagram</p> <p>(D)</p> Signup and view all the answers

Histograms are useful for assessing the distribution of a data set.

<p>True (A)</p> Signup and view all the answers

What is the primary use of a check sheet?

<p>Capturing data in real time</p> <p>(A)</p> Signup and view all the answers

What is the main advantage of using a trend chart?

<p>Establishing control limits</p> <p>(A)</p> Signup and view all the answers

A run chart shows the performance of a process over time.

<p>True (A)</p> Signup and view all the answers

Which quality tool visually shows the relationship between two variables?

<p>Scatter plot</p> <p>(A)</p> Signup and view all the answers

Which of the following is NOT a step in creating a Pareto chart?

<p>Conduct a regression analysis</p> <p>(D)</p> Signup and view all the answers

Tally charts and bar graphs are generally considered the same type of quality tool.

<p>True (A)</p> Signup and view all the answers

Check sheets are mainly used for drawing detailed sketches of products.

<p>False (B)</p> Signup and view all the answers

What type of chart is best for showing the frequency of different types of defects?

<p>Pareto chart</p> <p>(C)</p> Signup and view all the answers

Brainstorming is best used to:

<p>Solicit a large number of ideas quickly</p> <p>(A)</p> Signup and view all the answers

Scatter plots are ideal for displaying trends in categorical data.

<p>False (B)</p> Signup and view all the answers

Flowcharts are particularly useful for:

<p>Understanding the steps in a process</p> <p>(A)</p> Signup and view all the answers

The term 'Genchi Genbutsu' refers to:

<p>Going to the source to observe the facts</p> <p>(D)</p> Signup and view all the answers

Pareto charts prioritize the resolution of problems based on their severity.

<p>True (A)</p> Signup and view all the answers

What does the “Seiri” step in the 5S methodology involve?

<p>Sorting out unnecessary items</p> <p>(D)</p> Signup and view all the answers

What is the purpose of a flowchart?

<p>Illustrate a process sequence visually</p> <p>(C)</p> Signup and view all the answers

Fishbone diagrams are also referred to as Ishikawa diagrams.

<p>True (A)</p> Signup and view all the answers

The 'head' of a fishbone diagram typically represents:

<p>The effect or problem</p> <p>(D)</p> Signup and view all the answers

The primary goal of using check sheets in quality control is to:

<p>Capture real-time data for analysis</p> <p>(D)</p> Signup and view all the answers

The main purpose of a control chart is to identify special causes of variation.

<p>True (A)</p> Signup and view all the answers

The 'action' phase in the Plan-Do-Study-Act cycle involves planning solutions for improvement areas.

<p>False (B)</p> Signup and view all the answers

Flashcards

Capital of France (example flashcard)

Paris

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