Podcast
Questions and Answers
What is the Cultivation Ceremony in the context of the showroom guidelines?
What is the Cultivation Ceremony in the context of the showroom guidelines?
- An employee training program
- A showroom decoration ritual
- A guide for exploring and cultivating Luminaire standards (correct)
- A client engagement event
What is the expected arrival time for showroom employees before public opening?
What is the expected arrival time for showroom employees before public opening?
- 45 minutes prior to public opening
- 15 minutes prior to public opening
- 1 hour prior to public opening
- 30 minutes prior to public opening (correct)
What is the significance of the Opening & Closing Reference Visual?
What is the significance of the Opening & Closing Reference Visual?
- To showcase new designs during opening and closing hours
- To monitor employee punctuality
- To ensure a consistent experience for clients throughout the day (correct)
- To remind employees of their working hours
What is the purpose of uploading the Cultivation Ceremony to LuminaireU?
What is the purpose of uploading the Cultivation Ceremony to LuminaireU?
What is expected once closing time has arrived and all clients have left the showroom?
What is expected once closing time has arrived and all clients have left the showroom?
What does Luminaire consider its showrooms and the client experience within them to be?
What does Luminaire consider its showrooms and the client experience within them to be?
Who should be present for initial meetings regarding rendering needs?
Who should be present for initial meetings regarding rendering needs?
Where should inquiries about selling off the floor be directed to?
Where should inquiries about selling off the floor be directed to?
Who must approve all facilities charges in advance?
Who must approve all facilities charges in advance?
How should any modifications to the showroom guidelines be approved?
How should any modifications to the showroom guidelines be approved?
Where can one find additional information about rendering standards and showroom operations?
Where can one find additional information about rendering standards and showroom operations?
Who should be contacted to finalize sale price when selling off the floor?
Who should be contacted to finalize sale price when selling off the floor?
What font should be used for external communication?
What font should be used for external communication?
What should be included on all tags for products?
What should be included on all tags for products?
How should coffee be served?
How should coffee be served?
What is the protocol for music in the showroom?
What is the protocol for music in the showroom?
What is the requirement for public-facing presentations?
What is the requirement for public-facing presentations?
What is the guideline for sharing internal information on social media?
What is the guideline for sharing internal information on social media?
What is the protocol for maintaining and verifying product tags?
What is the protocol for maintaining and verifying product tags?
What is the requirement for serving coffee in the showroom?
What is the requirement for serving coffee in the showroom?
What is the expectation for public-facing presentations?
What is the expectation for public-facing presentations?
What is the Cultivation Ceremony in the context of Luminaire's showroom guidelines?
What is the Cultivation Ceremony in the context of Luminaire's showroom guidelines?
What is the expected arrival time for showroom employees before public opening?
What is the expected arrival time for showroom employees before public opening?
What is expected once closing time has arrived and all clients have left the showroom?
What is expected once closing time has arrived and all clients have left the showroom?
Who must approve any modifications to the showroom guidelines?
Who must approve any modifications to the showroom guidelines?
Where should inquiries about selling off the floor be directed to?
Where should inquiries about selling off the floor be directed to?
Who should be present for initial meetings regarding rendering needs?
Who should be present for initial meetings regarding rendering needs?
Where should any needs in the showroom focused on facility, improvements, and changes be emailed to?
Where should any needs in the showroom focused on facility, improvements, and changes be emailed to?
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Study Notes
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Desks: All unnecessary items should be removed, reference visual for guidelines. All items beyond standard Luminaire notepads and folders need approval.
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Appearance: Strictly adhere to dress code during work hours and company events, an appearance guidelines package is available for reference.
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Lighting: All lights should be working in the showroom, report any issues to [email protected]. Depending on the showroom, certain lights may be left on overnight.
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Tags: Maintain and verify all tags, reprint and change if necessary. All tags should include product name, dimensions, designer, and control number.
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Packaging: Use Luminaire bags for cash and carry items and samples. Items needing to be boxed should be packaged in simple brown boxes with tissue paper and Luminaire quote sticker.
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Invoices: Fold and hand to clients in the invoice envelope with the design consultant’s business card attached.
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Public-facing collateral: Approved by the creative department and adhere to Luminaire standards.
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Water: Served with metal trays, paper inserts, clean cups, water bottles, and napkins.
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Coffee: Served with metal trays, paper inserts, clean cups, approved coffee flavors, milk, sugar, stirring spoons, and approved cookies.
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Music: Curated and played throughout the showroom, volume should not be too low or high. Strictly prohibited to change music selection.
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Email: Use Arial font, no bold or italicized font, size 10 font. All external communication should adhere to Luminaire standards. Internal documents should not be shared without written permission.
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Social media: No internal information should be shared, including invoices, client information, client site visits, and corporate communications.
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Presentations: Must follow given template, managers should review presentations and give advice on improvements.
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Architect standards: Architects are trained on visual standards for presentations, all public-facing presentations should adhere to guidelines. Visual aspects such as composition, shadows, textures, and label structures are essential elements.
-
Digital communication: Default email structure should be followed and all communication should reach Luminaire standards.
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Respectful communication: Use respectful communication styles when communicating with others.
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Luminaire resources: Additional information located in the Luminaire Resources team's files storage.
-
Architect visual standards: Architects are trained on visual standards, guidelines for visual aspects such as composition, shadows, textures, and label structures are essential. Improving and evolving over time.
-
Desks: All unnecessary items should be removed, reference visual for guidelines. All items beyond standard Luminaire notepads and folders need approval.
-
Appearance: Strictly adhere to dress code during work hours and company events, an appearance guidelines package is available for reference.
-
Lighting: All lights should be working in the showroom, report any issues to [email protected]. Depending on the showroom, certain lights may be left on overnight.
-
Tags: Maintain and verify all tags, reprint and change if necessary. All tags should include product name, dimensions, designer, and control number.
-
Packaging: Use Luminaire bags for cash and carry items and samples. Items needing to be boxed should be packaged in simple brown boxes with tissue paper and Luminaire quote sticker.
-
Invoices: Fold and hand to clients in the invoice envelope with the design consultant’s business card attached.
-
Public-facing collateral: Approved by the creative department and adhere to Luminaire standards.
-
Water: Served with metal trays, paper inserts, clean cups, water bottles, and napkins.
-
Coffee: Served with metal trays, paper inserts, clean cups, approved coffee flavors, milk, sugar, stirring spoons, and approved cookies.
-
Music: Curated and played throughout the showroom, volume should not be too low or high. Strictly prohibited to change music selection.
-
Email: Use Arial font, no bold or italicized font, size 10 font. All external communication should adhere to Luminaire standards. Internal documents should not be shared without written permission.
-
Social media: No internal information should be shared, including invoices, client information, client site visits, and corporate communications.
-
Presentations: Must follow given template, managers should review presentations and give advice on improvements.
-
Architect standards: Architects are trained on visual standards for presentations, all public-facing presentations should adhere to guidelines. Visual aspects such as composition, shadows, textures, and label structures are essential elements.
-
Digital communication: Default email structure should be followed and all communication should reach Luminaire standards.
-
Respectful communication: Use respectful communication styles when communicating with others.
-
Luminaire resources: Additional information located in the Luminaire Resources team's files storage.
-
Architect visual standards: Architects are trained on visual standards, guidelines for visual aspects such as composition, shadows, textures, and label structures are essential. Improving and evolving over time.
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