Louisiana Claims Adjuster Standards Quiz

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Which of the following is NOT a standard of conduct for claims adjusters according to the text?

An adjuster shall treat all claimants fairly. (correct)

An adjuster shall not solicit employment for any attorney at law, contractor, or subcontractor.

An adjuster shall not have a direct or indirect financial interest in any aspect of the claim.

An adjuster shall not acquire any interest in salvage of property subject to the contract with the insurer.

What should an adjuster do when handling a claim, according to the text?

Provide favored treatment to any claimant.

Handle every adjustment and settlement with dishonesty and lack of integrity.

Make truthful and unbiased reports of the facts after completing a thorough investigation. (correct)

Approach investigations, adjustments, and settlements in a manner prejudicial to the insured.

What is NOT allowed for an adjuster in relation to compensation, according to the text?

Have a direct or indirect financial interest in any aspect of the claim.

Provide remuneration to himself except that to which he is legally entitled.

Solicit or accept any compensation from any contractor or subcontractor engaged by or on behalf of any insured. (correct)

Receive salary, fee, or other consideration established with the insurer.

What should an adjuster do if they witness a licensed insurance representative violating any provision of the Title or department rule?

Report it to the department Signup and view all the answers

What should an adjuster do when dealing with elderly claimants?

Exercise appropriate care Signup and view all the answers

When can an adjuster negotiate or settle directly with a third-party claimant represented by an attorney?

With the consent of the attorney Signup and view all the answers

Can an adjuster interview a witness without the consent of opposing counsel or party?

Yes, but they should avoid suggesting the witness to suppress or deviate from the truth Signup and view all the answers

Which of the following is NOT a standard of conduct for claims adjusters?

Soliciting employment for an attorney at law, contractor, or subcontractor Signup and view all the answers

What should an adjuster do upon undertaking the handling of a claim?

Act with dispatch and due diligence in achieving a proper disposition of the claim Signup and view all the answers

What should an adjuster do when completing a thorough investigation?

Make truthful and unbiased reports of the facts Signup and view all the answers

What action should an adjuster take if a witness requests a copy of their signed or recorded statement?

The adjuster should provide a copy of the statement. Signup and view all the answers

When can an adjuster advise a claimant to refrain from seeking legal advice or against the retention of counsel?

An adjuster should never advise a claimant to refrain from seeking legal advice or against the retention of counsel. Signup and view all the answers

What action should an adjuster take if they are not currently competent and knowledgeable about the terms and conditions of the insurance coverage for a claim?

The adjuster should not undertake the adjustment of the claim. Signup and view all the answers

What action should an adjuster take if they witness an unlicensed employee or representative conducting business that requires a license?

The adjuster should not permit the unlicensed employee or representative to conduct the business. Signup and view all the answers

Which of the following is NOT considered a violation of the adjuster standards of conduct?

Advising a claimant to seek legal advice Signup and view all the answers

When can an adjuster negotiate or effect settlement directly with a third-party claimant represented by an attorney?

When the attorney consents Signup and view all the answers

What action should an adjuster take if they witness a licensed insurance representative violating any provision of the Title or department rule?

Report the conduct to the department Signup and view all the answers

What is the consequence for an adjuster who violates the provisions in Subsection A of this Section?

Administrative action and potential penalties Signup and view all the answers

Which of the following is NOT a standard of conduct for claims adjusters?

An adjuster shall make truthful and unbiased reports of the facts after completing a thorough investigation. Signup and view all the answers

What should an adjuster do if they witness an unlicensed employee or representative conducting business that requires a license?

Report the incident to the insurer. Signup and view all the answers

When can an adjuster negotiate or settle directly with a third-party claimant represented by an attorney?

When the adjuster has prior approval from their supervisor. Signup and view all the answers

Match the following standards of conduct to the related descriptions for claims adjusters:

Standard 1 and 2 = No financial interest in the claim or salvage Standard 3 and 4 = No solicitation for employment or compensation from contractors or subcontractors Standard 5, 6, and 7 = Fair treatment and adherence to insurance contract Standard 8, 9, and 10 = No prejudice, truthful reports, and honesty in settlements Signup and view all the answers

Match the following standards of conduct with their respective prohibitions for claims adjusters:

Standard 1 = Having a financial interest in any aspect of the claim Standard 2 = Acquiring any interest in salvage of property subject to the contract with the insurer Standard 4 = Accepting compensation, directly or indirectly, from any contractor or subcontractor Standard 6 = Providing favored treatment to any claimant Signup and view all the answers

Match the following descriptions with their corresponding standards of conduct for claims adjusters:

Making truthful and unbiased reports = Standard 9 Handling every adjustment with honesty and integrity = Standard 10 Not providing favored treatment to any claimant = Standard 6 Not soliciting employment for any attorney at law, contractor, or subcontractor = Standard 3 Signup and view all the answers

Match the following adjuster conduct rules with their descriptions:

(12) = Reporting violation by any licensed insurance representative (14) = Negotiating or settling with third-party claimant represented by an attorney (17) = Avoiding misrepresentation or misleading statement about policy provisions and laws (20) = Not representing or acting as a public adjuster Signup and view all the answers

Match the following adjuster obligations with their provisions:

(15) = Interviewing any witness without the consent of opposing counsel or party (18) = Not undertaking the adjustment of a claim without current competence and knowledge (19) = Not permitting an unlicensed employee to conduct business requiring a license (21) = Not misrepresenting the terms and coverage of an insurance contract to effect settlement of a claim Signup and view all the answers

Match the following adjuster's responsibilities with their respective rule numbers:

Exercising appropriate care with elderly claimants = (13) Not advising a claimant to refrain from seeking legal advice = (16) Not undertaking a claim adjustment without current expertise = (18) Not allowing an unlicensed employee to conduct business needing a license = (19) Signup and view all the answers

Match the rules with their corresponding conduct for an adjuster:

(16) = Not advising a claimant against seeking legal advice (13) = Exercising appropriate care when dealing with elderly claimants (21) = Not misrepresenting the terms and coverage of an insurance contract (15) = Interviewing any witness without the consent of opposing counsel or party Signup and view all the answers

Louisiana Claims Adjuster Standards Quiz

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Questions and Answers

Which of the following is NOT a standard of conduct for claims adjusters according to the text?

What should an adjuster do when handling a claim, according to the text?

What is NOT allowed for an adjuster in relation to compensation, according to the text?

What should an adjuster do if they witness a licensed insurance representative violating any provision of the Title or department rule?

What should an adjuster do when dealing with elderly claimants?

When can an adjuster negotiate or settle directly with a third-party claimant represented by an attorney?

Can an adjuster interview a witness without the consent of opposing counsel or party?

Which of the following is NOT a standard of conduct for claims adjusters?

What should an adjuster do upon undertaking the handling of a claim?

What should an adjuster do when completing a thorough investigation?

What action should an adjuster take if a witness requests a copy of their signed or recorded statement?

When can an adjuster advise a claimant to refrain from seeking legal advice or against the retention of counsel?

What action should an adjuster take if they are not currently competent and knowledgeable about the terms and conditions of the insurance coverage for a claim?

What action should an adjuster take if they witness an unlicensed employee or representative conducting business that requires a license?

Which of the following is NOT considered a violation of the adjuster standards of conduct?

When can an adjuster negotiate or effect settlement directly with a third-party claimant represented by an attorney?

What action should an adjuster take if they witness a licensed insurance representative violating any provision of the Title or department rule?

What is the consequence for an adjuster who violates the provisions in Subsection A of this Section?

Which of the following is NOT a standard of conduct for claims adjusters?

What should an adjuster do if they witness an unlicensed employee or representative conducting business that requires a license?

When can an adjuster negotiate or settle directly with a third-party claimant represented by an attorney?

Match the following standards of conduct to the related descriptions for claims adjusters:

Match the following standards of conduct with their respective prohibitions for claims adjusters:

Match the following descriptions with their corresponding standards of conduct for claims adjusters:

Match the following adjuster conduct rules with their descriptions:

Match the following adjuster obligations with their provisions:

Match the following adjuster's responsibilities with their respective rule numbers:

Match the rules with their corresponding conduct for an adjuster:

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