Podcast
Questions and Answers
What is the primary function of the New Customer Care (NCC) team?
What is the primary function of the New Customer Care (NCC) team?
- Automating continuous improvement initiatives
- Maintaining existing customer projects
- Setting up processes for new customer projects (correct)
- Managing internal audits
What is one of the responsibilities of the NCC team related to ALM tools?
What is one of the responsibilities of the NCC team related to ALM tools?
- Setup and customization (correct)
- Project health reporting
- User training
- Process automation
What is the timeframe for stabilizing process and tool usage according to the text?
What is the timeframe for stabilizing process and tool usage according to the text?
- First 6-8 months
- First 3-4 months (correct)
- First 12 months
- First 1-2 months
What kind of sessions does the NCC team conduct?
What kind of sessions does the NCC team conduct?
What does the NCC team report to senior management?
What does the NCC team report to senior management?
What is the primary focus of the NCC team's auditing activities?
What is the primary focus of the NCC team's auditing activities?
What is the NCC team responsible for during the first 3-4 months of a new project?
What is the NCC team responsible for during the first 3-4 months of a new project?
What is one of the responsibilities of the NCC team related to ALM tool setup?
What is one of the responsibilities of the NCC team related to ALM tool setup?
What does the NCC team report to senior management?
What does the NCC team report to senior management?
What is one of the functions of the NCC team related to process automation?
What is one of the functions of the NCC team related to process automation?
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