PALM Presentation Quiz
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Questions and Answers

What is the primary function of the New Customer Care (NCC) team?

  • Automating continuous improvement initiatives
  • Maintaining existing customer projects
  • Setting up processes for new customer projects (correct)
  • Managing internal audits

    • What is one of the responsibilities of the NCC team related to ALM tools?

  • Setup and customization (correct)
  • Project health reporting
  • User training
  • Process automation

    • What is the timeframe for stabilizing process and tool usage according to the text?

  • First 6-8 months
  • First 3-4 months (correct)
  • First 12 months
  • First 1-2 months

    • What kind of sessions does the NCC team conduct?

    <p>Best Practices and required tools</p> Signup and view all the answers

    What does the NCC team report to senior management?

    <p>Project health</p> Signup and view all the answers

    What is the primary focus of the NCC team's auditing activities?

    <p>Ensuring adherence to defined processes and tools</p> Signup and view all the answers

    What is the NCC team responsible for during the first 3-4 months of a new project?

    <p>Stabilizing process &amp; tool usage</p> Signup and view all the answers

    What is one of the responsibilities of the NCC team related to ALM tool setup?

    <p>Customization &amp; consulting</p> Signup and view all the answers

    What does the NCC team report to senior management?

    <p>Project health</p> Signup and view all the answers

    What is one of the functions of the NCC team related to process automation?

    <p>Facilitating process automation</p> Signup and view all the answers

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