Session 6: Active Listening Skills
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Questions and Answers

What is the primary purpose of paraphrasing in active listening?

  • To summarize the conversation in fewer words
  • To repeat the speaker's words exactly
  • To agree with the speaker's opinions
  • To express the meaning using different words (correct)

    • Which active listening skill involves inviting the speaker to elaborate on their statements?

  • Summarizing
  • Paraphrasing
  • Clarifying (correct)
  • Reflecting

    • What is the primary benefit of reflecting in active listening?

  • It helps to reduce the conversation duration.
  • It enables the listener to diminish the speaker's feelings.
  • It captures all facts discussed for later reference.
  • It shows understanding of the speaker's feelings. (correct)

    • Which phrase exemplifies clarifying during a conversation?

    <p>Can you explain that further?</p> Signup and view all the answers

    What are 'road blocks to good listening' likely to include?

    <p>Distractions and personal biases</p> Signup and view all the answers

    Which of the following is NOT a type of active listening demonstrated in the content?

    <p>Questioning</p> Signup and view all the answers

    Why is it important to utilize 'feeling words' in active listening?

    <p>They help convey empathy and understanding of emotions.</p> Signup and view all the answers

    What does the hamburger method aim to achieve in feedback delivery?

    <p>To structure feedback in a balanced way, with positives and negatives</p> Signup and view all the answers

    Which of the following is not classified as a hygiene factor in Herzberg’s Two-Factor Theory?

    <p>Career advancement opportunities</p> Signup and view all the answers

    What should you avoid when delivering constructive feedback using the Hamburger Method?

    <p>Using 'but' to transition to criticism</p> Signup and view all the answers

    Which of the following best describes 'Diverting' as a roadblock to good listening?

    <p>Changing the subject during the conversation</p> Signup and view all the answers

    In Herzberg’s Two-Factor Theory, which factor primarily addresses job satisfaction?

    <p>Motivators</p> Signup and view all the answers

    Which behavior exemplifies 'Evaluating' as a listening barrier?

    <p>Cross-examining the speaker</p> Signup and view all the answers

    Which aspect of active listening is most critical during a feedback session?

    <p>Allowing the speaker to maintain their own pace</p> Signup and view all the answers

    What is the purpose of the 'Hard' feedback component in the Hamburger Method?

    <p>To provide constructive criticism</p> Signup and view all the answers

    Which of the following is an example of 'Interrupting' as a barrier to effective listening?

    <p>Making side comments while the speaker is talking</p> Signup and view all the answers

    What is primarily suggested by the Hawthorne Effect in a workplace setting?

    <p>Employees may change behavior due to awareness of observation.</p> Signup and view all the answers

    According to Vroom's Expectancy Theory, what happens if any of the components (Expectancy, Instrumentality, Valence) is zero?

    <p>Overall motivation becomes zero.</p> Signup and view all the answers

    Which aspect does the 'Locus of Control' dimension of Attribution Theory evaluate?

    <p>Whether causes are internal or external to an individual.</p> Signup and view all the answers

    Which component of Vroom's Expectancy Theory relates to the belief that desired performance will lead to outcomes or rewards?

    <p>Instrumentality</p> Signup and view all the answers

    In the context of Attribution Theory, what does 'Stability' assess?

    <p>The consistency or variability of the cause over time.</p> Signup and view all the answers

    What is necessary for managers to effectively motivate their teams based on Expectancy Theory?

    <p>Understanding and improving all three components.</p> Signup and view all the answers

    What does the dimension of 'Controllability' in Attribution Theory evaluate?

    <p>Whether the individual can change the cause of an event.</p> Signup and view all the answers

    What overall concept does Expectancy Theory aim to explain?

    <p>Decision-making processes regarding behavior alternatives.</p> Signup and view all the answers

    How does attributing success to internal and controllable factors affect a person's emotional state?

    <p>It enhances self-esteem and motivation.</p> Signup and view all the answers

    What is a key characteristic of active listening according to the content?

    <p>Asking questions to enhance understanding.</p> Signup and view all the answers

    Which of the following is NOT a recommended practice in active listening?

    <p>Criticizing the speaker's point of view.</p> Signup and view all the answers

    Why is it important to clarify during a conversation?

    <p>To give the speaker an opportunity to elaborate.</p> Signup and view all the answers

    What is a potential outcome of developing good interpersonal skills in the context of active listening?

    <p>Higher likelihood of being promoted.</p> Signup and view all the answers

    What should the focus be on when listening actively to someone?

    <p>The speaker's feelings.</p> Signup and view all the answers

    What is a possible consequence of attributing failure to internal, stable, and uncontrollable factors?

    <p>It may lead to feelings of helplessness.</p> Signup and view all the answers

    What is the purpose of paraphrasing during a conversation?

    <p>To test understanding of what has been said.</p> Signup and view all the answers

    What primary emotion is identified as being stronger than frustration?

    <p>Hurt</p> Signup and view all the answers

    In the context of systematic thinking, which type of thinking is defined as making the final decision?

    <p>Rational thinking</p> Signup and view all the answers

    Which of the following is NOT listed as a tip for active listening?

    <p>Interrupt with your own opinions</p> Signup and view all the answers

    What does 'pacing' in active listening primarily refer to?

    <p>Mirroring the feelings and speed of the speaker</p> Signup and view all the answers

    According to the discussion, which behavior can undermine active listening?

    <p>Demonstrating impatience</p> Signup and view all the answers

    What is indicated as a common misconception regarding expressing anger?

    <p>It signifies a lack of self-control</p> Signup and view all the answers

    Which element is emphasized as crucial for building trust in communication?

    <p>Understanding feelings</p> Signup and view all the answers

    What aspect of communication is highlighted as not reaching the highest level until discussed?

    <p>Feelings</p> Signup and view all the answers

    Which of the following is NOT considered a roadblock in active listening?

    <p>Empathizing</p> Signup and view all the answers

    What is the appropriate action to take if one is the source of anger during a listening interaction?

    <p>Avoid pacing</p> Signup and view all the answers

    Which of the following trigger words is considered to negate previous statements?

    <p>But</p> Signup and view all the answers

    According to active listening practices, how many pieces of feedback should be given?

    <p>Two</p> Signup and view all the answers

    What does looking downwards to the left typically indicate in Narrow Linguistic Programming?

    <p>Lack of interest</p> Signup and view all the answers

    In the context of listening and participation, what often leads to commitment?

    <p>Participation in the conversation</p> Signup and view all the answers

    What is the role of the observer in an active listening scenario?

    <p>To observe without contributing</p> Signup and view all the answers

    Which phrase is suggested to help make people feel participative during a discussion?

    <p>What do you think?</p> Signup and view all the answers

    Study Notes

    Session 6: Active Listening and Motivation Skills

    • Active listening involves several key skills, including paraphrasing, clarifying, reflecting, and summarizing.
    • Roadblocks to effective listening include interrupting, diverting, evaluating, and fixing.
    • Tips for active listening include: listening more than talking, letting the speaker finish, asking open-ended questions, paying attention, managing biases, and understanding emotions.
    • Effective listening also involves both verbal and nonverbal cues.
    • Avoiding unproductive behaviors such as being bored, interrupting, finishing sentences, jumping to conclusions, responding with blame, becoming argumentative, showing impatience, and multitasking.
    • Understanding the importance of active listening for developing trust and understanding.

    Paraphrasing

    • Paraphrasing restates information using different words to reflect the speaker's meaning more concisely.
    • This process enhances understanding and ensures accurate comprehension.
    • Benefits of paraphrasing include testing understanding, allowing the speaker to focus on their thoughts, showing understanding of the message and perceptions, and encouraging the speaker to continue.

    Clarifying

    • Clarifying involves inviting the speaker to explain aspects of their message that are unclear.
    • Clarifying questions help improve understanding between the parties.
    • Asking clarifying questions allows for deeper exploration of the topic and ensures a shared understanding.

    Reflecting

    • Reflecting relays the speaker's message and feelings back to them to show understanding and empathy.
    • Its purpose is to demonstrate to the speaker that their message and feelings are being understood.
    • Benefits include deeper understanding of feelings and content, showing the speaker that you are trying to understand, and demonstrating empathy & trust.

    Summarizing

    • Summarizing condenses information to present key ideas and feelings.
    • Empathy and understanding are key to effective summarizing.
    • Summarizing clarifies messages, making them easier to understand.
    • Summarizing is vital in integrating key ideas and feelings of the speaker.

    Tips for active listening (Do's).

    • Listen more than you talk
    • Let the speaker finish before responding
    • Asks open-ended questions
    • Remain attentive to what's being said
    • Be aware of your own biases
    • Manage your own emotions
    • Be attentive to ideas & problems
    • Give verbal and nonverbal messages that you are listening
    • Listen for both feelings and content

    Tips for active listening (Don'ts).

    • Act bored
    • Dominate the conversation
    • Interrupt
    • Finish the speaker's sentences
    • Jump to conclusions
    • Respond with blame or accusations
    • Become argumentative
    • Show impatience
    • Multitask
    • Mentally compose responses
    • Listen with biases or shut out new ideas

    Motivation Theories

    • Herzberg's Two-Factor Theory: distinguishes between hygiene factors (extrinsic elements like salary) and motivators (intrinsic factors like recognition). Addressing hygiene factors prevents dissatisfaction, but to encourage motivation, focusing on motivators is essential.
    • Maslow's Hierarchy of Needs: outlines five levels of human needs (physiological, safety, love/belonging, esteem, and self-actualization). Lower-level needs must be met before addressing higher-level needs.
    • Hawthorne Effect: suggests that individuals may alter their behavior when they are aware of being watched, influencing motivation. Workplace management and research methodologies are affected by this.
    • Expectancy Theory: proposes that motivation depends on three factors: expectancy (effort leading to desired performance); instrumentality (performance leading to rewards); and valence (value placed on rewards). All three must be positive to motivate.
    • Attribution Theory: explores how people interpret the causes of behavior and events for themselves and others (internal/external, stable/unstable, controllable/uncontrollable). Understanding these attributions helps in understanding motivation, performance, and interpersonal relationships. This framework involves the analysis of causes related to an event or behavior.

    Giving Feedback (Hamburger Method)

    • Provides a structured method for constructive feedback.
    • Components include a soft introduction (positive points), a sauce (transition to constructive feedback), and a hard component (providing constructive feedback).
    • Soft and hard components both mention things done well, along with things that need improvement. The transition phrases use and instead of but or however.

    Active Listening Simulation

    • Describes the procedure for a group exercise to practice active listening.
    • Rotating roles as client, observer, and coach, with specific roles and timelines.

    Session 7: Leadership

    • This session focuses on leadership and active listening

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    Related Documents

    Active Listening Skills Session 7 PDF

    Description

    This quiz covers essential skills for active listening, including techniques like paraphrasing and understanding barriers to effective communication. Learn how to engage fully with speakers through verbal and nonverbal cues while avoiding common roadblocks. Understanding these skills is crucial for building trust and fostering positive relationships.

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