Questions and Answers
What is a key characteristic of closed questions?
Which verb is NOT commonly used to start closed questions?
What is one advantage of closed questions?
What is a disadvantage of using closed questions?
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When are closed questions typically asked in a conversation?
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What is the purpose of probing questions?
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What is an example of a probing question?
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Which word is often used to enhance probing questions?
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What is an essential quality of a successful manager?
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How does customer orientation primarily benefit a business?
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Which type of question focuses on gathering detailed information?
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What role does effective questioning play in communication?
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What is a hypothetical question typically based on?
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During a performance appraisal, which aspect is most emphasized?
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Which form of questioning is designed to guide the respondent toward a particular answer?
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What are the three stages of the writing methodology?
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What is the primary goal of asking open questions?
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What does prewriting primarily help you to achieve?
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Which of the following is considered a common problem in writing?
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What term refers to technical terms specific to a subject area?
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What is the role of adjectives in writing?
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What does the term 'redundancies' refer to in writing?
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Why should clichés be avoided in writing?
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What does 'parallelism' refer to in writing?
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What is the primary focus of business writing compared to general writing?
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What impact can errors in grammar, spelling, or punctuation have on business communication?
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Why is clarity and concreteness vital in business communication?
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Which of the following is a potential consequence of poor business writing?
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What aspects are considered crucial for effective business communication?
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Which skill is highlighted as equally important as listening in business communication?
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What are common issues that can affect business communication?
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What should be avoided in business writing to maintain its effectiveness?
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Which of the following sentences contains a redundancy?
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What is a cliché?
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Which of the following phrases is NOT an example of redundancy?
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Why should clichés be avoided in writing?
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Which of the following is an example of a cliché?
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Identify the redundancy in the following sentence: 'The final outcome was uncertain.'
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What could replace the cliché 'at an early date'?
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Avoiding redundancies helps to:
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Study Notes
Listening in a Business Context
- Closed Questions: Answered with one or two words, yielding quick but limited information.
- Examples: "Are you evaluating different suppliers?" "Will you accept an annual salary of Rs 4,50,000?"
- Advantages: Easy to analyze, more specific, time-efficient, provide definite answers, narrow conversation focus.
- Disadvantages: Short answers may lack reliability, often require multiple questions for comprehensive information.
- Probing Questions: Follow-up questions that seek further detail and clarity; useful for understanding needs and reducing misunderstandings.
- Examples of Probing Questions: "When exactly will you submit the report?" "Why can't you complete the project by the end of the month?"
- Effective Listening: A crucial quality for successful managers; involves identifying and meeting customer needs through attentive listening.
General Principles of Writing
- Importance of Writing Skills: Critical for effective business communication; errors in grammar and spelling can lead to misunderstandings.
- Clarity and Concreteness: Essential in business communications to prevent miscommunication and customer loss.
- Differences: Business writing differs from general writing in tone, language, and formality.
- Common Mistakes: Include redundancies, clichés, and misuse of words.
- Redundancies: Phrases containing unnecessary words; for example, "basic fundamentals" or "return back."
- Clichés: Overused phrases that should be replaced with more original expressions, like substituting "last but not least" with "finally."
- Writing Methodology: Consists of three stages: Prewriting (structured thinking), Writing, and Reviewing.
Summary of Writing Principles
- Common Problems: Complicated words, jargon, slang, and misusage of parts of speech can hinder communication.
- Jargon: Technical terms specific to a subject area; may confuse readers outside the field.
- Effective Word Choice: Selecting the right words is vital for clear expression; avoid clichés and redundancies to enhance readability.
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Description
This quiz focuses on understanding closed questions in business communication. You will learn how to formulate and utilize closed questions effectively to gather specific information. Test your knowledge of their usage in surveys and other business scenarios.
