Listening and Speaking Skills: Importance and Applications

Why is good listening important in many business roles and functions?

It limits the capacity to influence, motivate, and serve people effectively
It provides the information required for organizations to adapt and survive (correct)
It increases the capacity to ignore customers' needs
It helps in creating distractions

What is the first and most basic stage of the listening process?

Remembering
Receiving (correct)
Evaluating
Responding

What is crucial to maintaining productive relationships?

Paying attention to the thoughts, feelings, and behavior of the other person (correct)
Interrupting the speaker to express your views
Rehearsing your response while the other person is speaking
Dividing attention between the speaker and something else

Which stage of the listening process involves planning your response?

Understanding (C) Signup and view all the answers

What should you avoid doing during the receiving stage of the listening process?

Avoid rehearsing your response (D) Signup and view all the answers

Which type of listening is crucial to maintaining productive relationships?

Empathetic listening (A) Signup and view all the answers

What is the act of actually absorbing the information being expressed to you called?

Receiving (D) Signup and view all the answers

What do good listening and skillful questioning do when interacting with others?

Increase capacity to influence, motivate, develop, or serve people effectively (C) Signup and view all the answers

What should you do during the receiving stage of the listening process?

Avoid distractions and focus all your energy on the speaker (B) Signup and view all the answers

What is crucial to demonstrate through good listening when dealing with others?

That you are paying attention to their thoughts, feelings, and behavior (A) Signup and view all the answers

Why is listening considered an important skill in teamwork?

To share ideas and solve problems effectively (B) Signup and view all the answers

How does listening contribute to making the best possible decisions?

By knowing all available information and absorbing it (C) Signup and view all the answers

What do managers need to demonstrate when listening to employees?

Empathy, compassion, and respect (D) Signup and view all the answers

How does listening contribute to providing effective customer service?

By patiently listening and helping the customer fully express their issue (D) Signup and view all the answers

Why is it important to listen to a customer's needs before making a sales pitch?

To provide tailored solutions and presentations (D) Signup and view all the answers

How can listening with an open mind contribute to successful negotiation?

By finding clues about what terms the other party will and won't accept (D) Signup and view all the answers

What is the purpose of a user-defined function in C programming?

To reduce code complexity and optimize the program (A) Signup and view all the answers

Which type of functions are scanf(), printf(), gets(), and puts() in C programming?

Library Functions (A) Signup and view all the answers

What is the purpose of including appropriate header files in C programming?

To use library functions (C) Signup and view all the answers

In C programming, what type of functions are implemented in .dll files?

System Defined Functions (A) Signup and view all the answers

What benefit do user-defined functions provide in C programming?

Code reusability and modularity (B) Signup and view all the answers

What is the primary advantage of using user-defined functions in C programming?

Reduction of code complexity (A) Signup and view all the answers

What is the purpose of function declaration in C programming?

To inform the compiler about the function name, parameters it accepts, and its return type (C) Signup and view all the answers

Why is code reusability considered an advantage of using user-defined functions in C programming?

It avoids duplication of code by allowing the same code for a function to be called multiple times (B) Signup and view all the answers

What are the three elements related to user-defined functions in C programming?

Function declaration, function definition, and function call (C) Signup and view all the answers

Why is the use of functions at appropriate places considered important in C programming?

To reduce the length of the source program by using functions at appropriate places (B) Signup and view all the answers

What is the primary benefit of defining functions in user-defined header files in C programming?

Use in multiple programs (D) Signup and view all the answers

Why is it necessary to declare a function before it's used in C programming?

To inform the compiler about the function name, parameters it accepts, and its return type (B) Signup and view all the answers

What does function declaration consist of in C programming?

Function type (return type), parameter list, function name, and semicolon (C) Signup and view all the answers

Why is dividing a large amount of code into smaller sub-tasks important in C programming?

To reduce overall complexity and make the program easy for debugging (B) Signup and view all the answers

What is the role of function declaration in C programming?

To inform the compiler about the function name, parameters it accepts, and its return type (D) Signup and view all the answers

What are elements needed to make use of a user-defined function in C programming?

Function declaration, function definition, and function call (A) Signup and view all the answers