12 Questions
What type of response does the respondent exhibit when they say 'You're saying this because you are not trying hard enough. I have never seen people with real potential talk like this!'?
Judge
Which response type involves encouraging the sender to take action to resolve their problem?
Consultant
What is the tone of the respondent who says 'What makes you feel that way?'?
Curious
Which of the following is NOT a characteristic of the 'Teach/educate' response type?
Showing empathy
What is the respondent's attitude towards the sender in the 'Judge' response type?
Critical
Which response type is characterized by a desire to understand the sender's perspective?
Empathize
What type of response is best described as 'implying, in some way, that further discussion is required and welcome'?
Probing
In which type of response is the listener trying to completely and correctly understand the sender's situation?
Understanding
Which of the following is NOT a condition of worth mentioned in the text?
Guidance
What is the significance of being evaluative in communication, according to the text?
It becomes stronger when emotions run high
What is the 'rule of repeating point' in communication?
Repeating the point to ensure it has been understood
Which of the following is NOT a characteristic of effective listening?
Imposing one's own views
Test your understanding of different types of responses in a conversation with this quiz compiled by Prof. Rajiv Kumar from IIM Calcutta. The quiz includes examples of responses to different types of statements and scenarios.
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