LIPASAM Operation Manual

LIPASAM Operation Manual

• Version 1 of the operation manual was released on January 31, 2025.
• LIPASAM is a business society established by the Seville City Council, with exclusively municipal capital.
• Its mission is to provide basic public services such as cleaning roads and public spaces, collecting municipal waste, transporting waste, and other related environmental protection activities.
• LIPASAM started operations on June 1, 1986.

LIPASAM's Vision

• The company wants Seville to be a clean city, improving the quality of life, fostering sustainable progress, and advancing society.
• LIPASAM aims to be a national leader in public and private companies, delivering effective, efficient, and advanced services with responsible economic, environmental, social, and ethical practices.

LIPASAM's Values

• The main values include a vocation for public service, quality, efficiency, citizen participation, transparency, good corporate governance, innovation, resource efficiency, continuous training, environmental protection, and commitment to Seville.

Company Commitments

• These commitments include good governance, transparency, ethics, and compliance.
• LIPASAM proactively ensures compliance with current laws and internal regulations, respecting the rights and expectations of stakeholders, including employees, suppliers, and public administrations.
• It promotes ethical and transparent management and implements measures for preventing legal non-compliance.

Environment, Safety, and Energy

• LIPASAM commits to continuously improving environmental performance by preventing pollution, protecting the environment, using energy and water responsibly, minimizing waste, reducing emissions, and contributing to climate change prevention.
• The company provides safe and healthy working conditions, aiming to prevent health damages and continuously improve the occupational health and safety management system.
• LIPASAM is committed to using only the necessary energy to operate its fleet and waste management facilities, promoting energy efficiency.
• It also aims to constantly improve energy performance and promote the use of efficient, less polluting products and services.

Equality and Diversity

• LIPASAM is committed to equality and diversity in the workplace, providing necessary resources and ensuring a work environment free from discrimination and harassment.

Management Bodies

• The management bodies, according to the company's statutes, include the General Board, the Board of Directors (with 13 members appointed by the General Board, including up to 5 city council members and 2 union representatives).
• There is also an Executive Committee designated by the Board of Directors, consisting of the President, Vice President, and a member of the Board.

Company Strategic Goals

• The company's main strategic goal is to continuously improve the provision of cleaning, waste collection, and other special services, making the city better and more sustainable.
• There is an objective of collaborating to achieve the efficient use of resources in Seville, aligned with the Circular Economy concept.
• LIPASAM as a dynamic organization promotes innovation, technology development, and knowledge transfer.

Management Program

• The program is developed according to the company's general policy and sets a roadmap with goals for a 4-year horizon (2023-2027).
• The program has four main focus areas: citizen satisfaction, processes, resources, and economic sustainability.
• The objectives are aligned with municipal strategic instruments, like the Sevilla 2030 Strategic Plan, the Urban Agenda, the Sevilla + Digital Plan, PACES (sustainable energy action plan), and an emergency climate plan, and the UN's Sustainable Development Goals.

General Objectives for 2023-2027

• Making Seville an increasingly clean city, highly valued by citizens and visitors.
• Achieving high rates of "LIPASAM branding".
• Helping Seville become efficient in using resources within the circular economy.
• Encouraging citizen involvement in environmentally responsible behaviors.
• Providing effective, efficient, innovative services responsibly, focusing on decarbonization, digitalization, and safe work.
• Maintaining the company's financial stability.

Specific Objectives for 2023-2027, Focus Area 1

• Focus area 1 is the satisfaction of citizens and stakeholders.
• Objective 1 is to make the city clean and to ensure it is the perception of citizens, visitors and other interested parties.
• Objective 2 is to Provide quality services with objective measurements.
• Objective 3 is to reduce service-related inconveniences and promote environmental sustainability.
• Objective 4 is to guarantee excellent service to interested parties, especially residents, through communication, awareness, attention, and citizen engagement.
• Objectives 5 and 6 focus on communicating the goals, services, and achievements of LIPASAM and increasing citizen involvement for public space and environmental care, promoting co-responsibility.

Specific Objectives for 2023-2027, Focus Area 2

• Focus area 2 refers to processes to achieve high levels of effectiveness, increase productivity and improve service delivery.
• Objective 7 seeks to optimize the control of service execution, improve performance, and enhance staff development.
• It seeks to optimize street cleaning and waste collection services within the budget and available resources.
• It promotes innovation, organization, technology and management models and fosters innovative proposals for resource management.
• It guarantees the availability of necessary vehicles and optimizes workshop service management.
• It aims to improve the environmental performance of LIPASAM activities, promote the transition to CO2 neutrality, and encourage the circular economy.
• It integrates occupational risk prevention and strengthens the preventative culture.
• It optimizes purchasing, warehouse and inventory processes.
• It optimizes the information management systems simplifying data processing and achieving digital transformation
• Focus area 10 focuses on good governance, transparency, and ethics

Other Specific Objectives for 2023-2027

• Objective 15 seeks developing corporate collaboration in society in both transparency and good governance
• Focus area 3 refers to increasing the full-time personnel, and temporary staff to respond to the needs in the community.
• It seeks reduces absenteeism while increasing training and improving knowledge and skills.
• It increases commitment to the LIPASAM strategy, by forming a cohesive team in a motivational environment.
• Objective 20 seeks modernizing vehicles and furniture adapting to organizational service models.
• Objective 21 it improving infrastructures and facilities while redesigning the models for the workshops and recycling centers.
• Focus area 4 refers to the needs in human resources investment and other expenses to meet environmental factors in place.
• It seeks to increase revenues by promoting recycling (increase in revenue and reduction of expenses) and finding opportunities for finance that are not the council.

Work Locations

• LIPASAM has various work locations including six auxiliary parks (North, South, East, San Pablo, Los Príncipes, and Torneo) for operators and vehicles for street cleaning.
• The central machinery park handles waste collection, street furniture and the technical office.
• There are also five "clean points" available for citizens to deposit waste that should not be placed in domestic waste containers.
• There are also offices, pneumatic collection centers, and a transfer plant.

Stakeholders

• Key stakeholders include the Montemarta-Cónica waste treatment center (for the final disposal of waste fractions collected by LIPASAM), as well as other external entities that manage specific waste types which are selected through public tenders.
• Waste types include paper and cardboard from Saica Natur, glass from Infiniver, textiles from Humana, construction waste from Fermovert, hazardous waste from SERTEGO.
• Other waste includes bulky waste from Llopis Servicios Ambientales, non-hazardous waste from CTC, vegetable oil from ROGRASA and wood waste from TECMASA.
• LIPASAM maintains agreements with extended producer responsibility systems like ECOEMBES, ECOVIDRIO, OFIRAEE, and OFIPILAS.

Service Catalogue

• Service catalogs are documents used to inform citizens about public services, quality standards and citizen rights.

Legal Framework

• LIPASAM’s activities are within the scope of local authority competencies for waste collection and cleaning.
• These competences are outlined by Ley 7/1985, de Bases de Régimen Local, modified by Ley 57/2003, and Ley 5/2010, de Autonomía Local de Andalucía.
• Law 7/1985 grants regulatory power and self-organization to municipalities and assigns them responsibilities for waste collection.
• Article 12 of Law 7/2022, mandates municipalities to manage the collection, transportation, and treatment of domestic waste according to local ordinances and other relevant regulations.
• The regulations are completed by Autonomía Local de Andalucía which establishes own competences of city councils to manage and control of municipal waste collection
• On a state level, Ley 7/2022, de residuos y suelos contaminados para una economía circular (BOE nº 85/9 de abril de 2022), Real Decreto 1055/2022, de 27 de diciembre, de envases y residuos de envases and Real Decreto 553/2020 regulates the movement of waste inside the territory.

Other Regulations

• Real Decreto 265/2021 discusses vehicles at the end of their life and discusses vehicle regulations.
• Some legal frameworks on an autonomous level include Ley 7/2007 and Decreto 73/2012 discuss waste management (BOJA nº 143/20 de Julio de 2007) and circular economy of Andalucia.
• Municipal level of organization include Ordenanza municipal which clean public spaces and municipal waste management
• These texts are attached as annexes for reference

Integrated Management System

• Integrates different standards or norms to manage multiple relevant aspects with a strategic approach of the processes in order to reach the goals of the company.
• The company has external ISO 90001 certification for quality management, ISO 14001 for environmental management, ISO 45001 for safety, ISO 50001 for energy.
• Other certifications include UNE 19601 an EMAS.

Quality Management

• LIPSAM has a certified Quality Management System (SIG) according to ISO 9001.
• The company has also defined systematic ways to improve the satisfaction of the community.
• Each process is to determine their inputs and outputs as well as interactions between the different processes.
• Processes must also adhere to criteria and effective operation.

Strategic and Support Processes

• When strategically planning, the organization requires taking its environment into account as well as its interested parties.
• Risks and opportunities as well as safety hazards must additionally be determined in order to prevent any unwanted result.
• There must also be continuous revision to make sure processes are up to date.
• Resources such as personnel must be developed to make sure delivery of services are adequate.

Communication with Citizens

• The organization considers necessary requirements such as the way it is in contact with the parties involved, the transparency in the information and the rights available.
• LIPASAM also spends a lot of time and resources on education and environmental awareness that impact the community.
• The services also focus on recycling, reusing and reducing the waste in the context of the circular economy.
• There are also programs in place for different ages.

Urban Furniture

• The urban furniture that is setup in the public pathways by the organization are sorted as bins, containers, and other elements detailed in a specific catalog.
• In order to categorize the containers, there are multiple characteristics considered to aid the public.
• Waste containers can be classified according to the sorted waste such as biodegradable, glass, paper, and clothing.

Container Classification

• There are also container classifications according to the type of waste collected such as rear-load containers which are manually moved, or containers that are automatically picked on the right side of the vehicle.
• Other containers are lifted and emptied in the skip on the vehicle, which are typically used for glass.
• The container’s infrastructure is further classified depending on its necessity for location in zones of especial protection in the city or on a sidewalk where it is easily moved.

Additional Furniture

• Additional furniture includes authorized bins that come in 50 and 120 L capacity depending on number of people expected in the area.
• Smaller bins are typically on traffic lights and larger ones are screwed to the ground, there is 17 ecopoints throughout.

Waste Collection

• The means of carrying out waste collection throughout the city is established by the city council.
• Waste is collected in several modalities such as using containers or exclusive containers and some buildings have compactors for waste.
• Waste collection can occur by using pneumatic system or manually collecting waste from each establishment.
• The waste collection process can happen with containers or trucks or some other method that fits.

Routing and Plant Management

• Waste pickup is based on the specifics and typology of the zone and its residue.
• Each route is defined based on the shift as well as traffic and other factors.
• The plant transfer has IT systems installed to monitor the vehicles as well as which routes and weight collected.

Vehicles

• The waste collection vehicles contain compactors with rear or side or upper loads as well as vehicles that perform static compressions.
• The auxiliary vehicles are usually the inside of the exterior of the compactors.
• All waste collection vehicles contain software that can monitor the direction and function.

Other Waste Collection

• There is also the cleanup of medical centers or sectors as a service to the sanitary entities.
• Other services include the waste pickup in events.

Cleaning Services

• Cleaning services are put in place based on the waste management established by city regulation.
• Street cleaning is based around a maintenance park with its workers that have programmed services in terms of shifts during the weekday.
• The parks divide the city into sectors and apply cleansing services to any sector in a predetermined frequency.
• All of the services are then input into the service detail which include the treatment program and necessary equipment, and are given to an appropriate operator.

Services

• Cleaning companies may be called if required by an emergency.
• There are yearly cleaning programs during events during (Semana Santa) Easter week as well as plans that involve the area of planning and operations.
• Necessary vehicles for street cleaning require support and transportation.
• Examples of vehicles include trucks or sweepers.

Waste Treatments

• Some waste treatments take place with detail.
• Smaller residue are collected from the pavement from a worker in tricycle and deposited based on their type or origin.
• Larger waste amounts require VL which transport and then deposit the amount in their respective area.
• Depending on the volume or surface or cleaning level will depend the tools.

Fleet Maintenance

• The department responsible for fleet and has facilities to maintain the operation.
• This includes waste treatment plants as well pneumatic systems and auxiliaries.
• Preventative maintenance involves the traffic unit and equipment and units around the zone.
• The total vehicles are approximately 770 vehicles.

Environmental Factors

• LIPASAM has a environmental certification based on the standard ISO 14001.
• The certification means that any operations and services related to the activities must be considered.
• The company should have a system in place that can mitigate damage, from the beginning to the end of its life with the goal of reducing the environmental impact.
• The company then performs evaluation and documentation depending on the current operation.
• Emergency preparedness is also to be considered meaning that the company has set out different plans.

Energy

• The company must comply its practices based on its sustainable operations based on the ISO 50001.
• These practices imply the establishment of a baseline to gauge whether they are improving, plan for any new reviews, and collect the necessary data.