Questions and Answers
What is the mission statement of Lifetime Fitness?
Our mission is to provide an educational, entertaining, friendly & inviting, functional & innovative experience of uncompromising quality that meets the health & fitness needs of the entire family.
What is the vision statement of Lifetime Fitness?
Lifetime- the healthy way of life company, lifetime helps organizations, communities, & individuals achieve their total health objectives, athletic aspirations & fitness goals by doing what they love.
In what year was Lifetime Fitness founded?
1992
How many total athletic resort destinations does Lifetime Fitness have?
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What is the total annual club visits for Lifetime Fitness?
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What is the average size of a Lifetime Fitness club?
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What is considered the most important word in the mission statement?
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How should you handle customer complaints?
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What are you passionate about?
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In what ways have you gone above and beyond to provide exceptional customer service?
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Tell me about yourself.
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What makes you want to be in sales?
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Has anyone told you the hours or pay?
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What is an example where you had a customer who was unhappy, and how did you deal with them?
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Study Notes
Mission Statement
- Aims to offer an educating, entertaining, and inviting experience in health and fitness.
- Committed to uncompromising quality that serves the health needs of the entire family.
Vision Statement
- Positioning itself as the "healthy way of life company."
- Assists individuals, communities, and organizations in achieving health and fitness goals through passion.
- Delivers excellence with the Best Places, Best People, and Best Programs.
Founding Information
- Founded in 1992, showcasing over three decades of service in the fitness industry.
Athletic Resort Destinations
- Operates more than 140 total athletic resort destinations across various locations.
Annual Club Visits
- Records approximately 105,000 visits to its clubs annually, indicating a strong membership engagement.
Average Club Size
- Each club averages 130,000 square feet, providing ample space for fitness activities and amenities.
Customer Complaint Handling
- Emphasizes remaining calm and attentive during customer complaints to validate their concerns.
- Encourages empathy by putting oneself in the customer’s shoes and clarifying their issues.
Passion for Fitness
- Strong personal commitment to fitness and health derived from experiences in gymnastics and bodybuilding.
- Driven by a desire to empower others toward achieving healthy lifestyles and fitness goals.
Exceptional Customer Service
- Experienced in fine dining, where high standards reflect the establishment’s brand.
- Takes proactive steps to ensure VIP guest satisfaction through personalized service and attention to detail.
Personal Introduction
- Lacks sales experience but possesses a deep passion for the fitness industry and the value it offers to members.
Motivation for Sales
- Excited about sales due to strong interpersonal skills and a commitment to customer service.
- Believes in the mission of helping clients achieve their fitness goals, viewing fitness as a foundation for broader life success.
Handling Unhappy Customers
- Actively listens to customers dissatisfied with their food (e.g., incorrect steak temperature) to find solutions.
- Communicates effectively with both the kitchen staff and management to rectify issues promptly and maintain customer satisfaction.
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Description
Explore the key terms and definitions related to Lifetime's mission and vision statements. These flashcards cover essential concepts aimed at promoting health and fitness for families and communities. Perfect for anyone interested in the organizational philosophy of Lifetime Fitness.
