LG Mobile Market Strategy
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Questions and Answers

Which mobile phone was LG's best-selling mobile phone of all time?

  • Nexus 4
  • LG Chocolate (correct)
  • LG Prada
  • LG G series
  • What innovation did the LG Prada introduce in the mobile phone market?

  • First mobile phone with a capacitive touchscreen (correct)
  • First mobile phone with dual cameras
  • First folding smartphone
  • First smartphone with a large battery
  • What was LG's market share globally in recent times?

  • Under 1%
  • Between 5% and 7%
  • Around 2% (correct)
  • Between 9% and 13%
  • Which companies were primarily responsible for LG's challenges in the mobile market?

    <p>Oppo and Xiaomi (A), Samsung and Huawei (D)</p> Signup and view all the answers

    What positioned LG as a solid number three in the mobile marketplace?

    <p>The release of the LG G series (C)</p> Signup and view all the answers

    How did LG's market strategy affect its heritage advantage?

    <p>Decreased relevance in the market (B)</p> Signup and view all the answers

    What has been LG's position in the US mobile market historically?

    <p>Number three with fluctuating share (B)</p> Signup and view all the answers

    What primary factor contributed to LG's decision to exit the mobile business?

    <p>Mounting financial losses and low market share (D)</p> Signup and view all the answers

    What does a Paradox Promise aim to optimize for customers?

    <p>Different elements of a brand experience without compromise (B)</p> Signup and view all the answers

    Which of the following brands is cited as an example of delivering a Paradox Promise?

    <p>LG Signature (A)</p> Signup and view all the answers

    What common mistake do brands like Kraft Heinz and Sears illustrate?

    <p>Short-termism leading to brand destruction (A)</p> Signup and view all the answers

    How has technology's perception changed according to Steve Jobs' insight?

    <p>It can also be recognized as an art form. (C)</p> Signup and view all the answers

    What is one factor that contributes to brands potentially living forever?

    <p>Proper management and customer satisfaction (A)</p> Signup and view all the answers

    What unique feature do Peloton products offer to customers?

    <p>Group connection while using the product alone at home (B)</p> Signup and view all the answers

    What has been suggested as potential futures for LG Electronics' smartphone business?

    <p>Shut down, sell, or downsize the division (D)</p> Signup and view all the answers

    What significant development has Samsung made in the automotive market?

    <p>Developing advanced chips for cars (B)</p> Signup and view all the answers

    Which hotel is mentioned as providing customers with a sense of adventure without leaving the U.S.?

    <p>The Venetian Hotel (C)</p> Signup and view all the answers

    What was Harman's operating profit for the three months ending in June?

    <p>250 billion won (C)</p> Signup and view all the answers

    What does LG's EV component division primarily consist of?

    <p>In-vehicle infotainment systems and e-powertrains (A)</p> Signup and view all the answers

    What growth rate is projected for the global automotive semiconductor market by 2029?

    <p>11 percent (B)</p> Signup and view all the answers

    What record high figures did Harman achieve in 2022?

    <p>Sales and operating profit (D)</p> Signup and view all the answers

    How much was LG's EV component division's sales in the second quarter?

    <p>2.66 trillion won (A)</p> Signup and view all the answers

    What does LG plan to share at its upcoming press conference?

    <p>A vision for future mobility (B)</p> Signup and view all the answers

    What does LG's CEO imply about the evolution of cars?

    <p>They are becoming spaces for new experiences. (C)</p> Signup and view all the answers

    What does LG Electronics aim to achieve by establishing a factory in Hungary?

    <p>To establish itself as a leader in the future mobility sector. (B)</p> Signup and view all the answers

    Which customer experience themes has LG Electronics developed for automobiles?

    <p>Transformable, explorable, and relaxable. (B)</p> Signup and view all the answers

    What is the purpose of LG's participation in IAA Mobility?

    <p>To present its vision for transforming the mobility ecosystem. (A)</p> Signup and view all the answers

    LG Electronics' strategy includes leveraging expertise from which areas?

    <p>Home appliances and information technology. (C)</p> Signup and view all the answers

    In LG's vision, how is it redefining the car?

    <p>As a personalized digital cave. (A)</p> Signup and view all the answers

    What innovative solution did LG introduce to enhance customer experience in home appliances?

    <p>ThinQ UP 2.0. (A)</p> Signup and view all the answers

    What aspect of the automotive industry does LG see as a unique opportunity?

    <p>Shifts toward electric and autonomous vehicles. (B)</p> Signup and view all the answers

    Which company did LG acquire to enhance its automotive electronics capabilities?

    <p>ZKW Group. (D)</p> Signup and view all the answers

    What is one of the primary focuses of the Company in the e-Powertrain area?

    <p>Enhancing product capabilities (C)</p> Signup and view all the answers

    What financial outcome did the LG Home Entertainment Company achieve in the last year?

    <p>Annual revenue of KRW 14.2 trillion (A)</p> Signup and view all the answers

    What challenge is the LG Business Solutions Company facing this year?

    <p>Operating loss of KRW 42 billion (D)</p> Signup and view all the answers

    Which strategy is the Company adopting to strengthen its market position in TVs?

    <p>Dual-track strategy for OLED and QNED lineups (C)</p> Signup and view all the answers

    What notable change is happening in the webOS platform business?

    <p>It is being nurtured as a significant revenue-generating venture (A)</p> Signup and view all the answers

    What area is the Company prioritizing investments in for future growth?

    <p>Robotics and electric vehicle charging (C)</p> Signup and view all the answers

    What was a factor that contributed to the decrease in revenue for the LG Business Solutions Company?

    <p>Reduced investments from key enterprises (D)</p> Signup and view all the answers

    What approach is the Company taking in its B2B business strategy?

    <p>Shifting towards integrated and adjacent solutions (A)</p> Signup and view all the answers

    What is the estimated first-quarter operating profit of Samsung?

    <p>A$7.49 billion (D)</p> Signup and view all the answers

    What contributed to LG's highest first-quarter sales result?

    <p>New business strategies (D)</p> Signup and view all the answers

    What is LG's revenue growth target over the next six and a half years?

    <p>From US$51 billion to US$78 billion (C)</p> Signup and view all the answers

    Which business strategy is LG implementing that involves current appliances?

    <p>Customer engagement business model (B)</p> Signup and view all the answers

    What type of company does LG aim to become by 2030?

    <p>A smart life solutions company (D)</p> Signup and view all the answers

    What is one proposed feature of LG's 'Evolving Appliances For You' scheme?

    <p>Routine adjustments for local conditions (D)</p> Signup and view all the answers

    What impact has competition had on LG's profit for the January-March period?

    <p>Increased cost of raw materials (D)</p> Signup and view all the answers

    What will LG expand on their premium OLED and QNED TVs as part of their strategy?

    <p>Content and product advertisements (A)</p> Signup and view all the answers

    Flashcards

    Paradox Promise

    A brand strategy that offers a solution maximizing conflicting benefits, providing customers with the best of both worlds.

    Optimize, not compromise

    In today's market, customers expect brands to satisfy multiple needs without sacrificing any element of the brand experience.

    LG Signature's Paradox Promise

    LG Signature products combine high-end technology with artistic design, fulfilling the need for both innovation and beauty.

    Brand Building vs. Short-termism

    Focusing on long-term brand development through customer satisfaction is essential for brand longevity, unlike short-term financial tactics that can damage a brand.

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    LG's Strategic Move

    LG is considering restructuring its struggling smartphone business, potentially shutting it down, selling it, or downsizing it.

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    Walk-Dead Zombie Brand

    A brand that has lost its relevance and struggles to survive, often facing financial difficulties.

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    Brand Longevity

    Brands can have a long lifespan if managed effectively, focusing on customer satisfaction and adapting to market changes.

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    Learning from LG

    Understanding LG's success can provide valuable insights into building strong brands that resonate with consumers and survive long-term.

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    LG's pre-smartphone era success

    LG was a leading innovator in the mobile phone market before the rise of smartphones, known for devices like the Chocolate and Prada.

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    LG's role in the early Android era

    LG was chosen by Google to manufacture the Nexus 4, a reference model for the Android operating system.

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    What was LG's flagship phone series?

    LG's flagship phone series, the 'G' series, aimed to compete in the high-end smartphone market.

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    LG's challenges in a competitive market

    LG faced difficulties as the smartphone market became increasingly saturated with competitors like Samsung, Huawei, and Chinese brands.

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    LG's US market performance

    Despite global struggles, LG maintained a relatively strong position in the US market, holding the third spot in market share.

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    LG's global market share

    LG held a global market share of only 2%, reflecting its declining influence in the smartphone industry.

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    LG's financial difficulties

    LG faced significant financial losses, leading to pressure to exit the mobile phone business.

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    LG's exit from the mobile phone market

    LG ultimately decided to exit the mobile phone business due to its declining market share and financial losses.

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    Samsung's EV Market Entry

    Samsung, known for memory chips, is relatively new to the electric vehicle (EV) market but has been actively developing advanced chips for cars in recent years.

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    EV Market Growth Drivers

    The EV market is booming due to increased car electrification, adoption of advanced features like AI and 5G, and a rise in electric vehicle demand.

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    Harman's Performance

    Harman, Samsung's automotive and audio electronics subsidiary, has shown steady growth since its acquisition in 2016.

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    Samsung's Automotive Chip Ambition

    Samsung aims to become a major player in the automotive chip market, seeing it as a potential top 3 chip application alongside servers and mobile.

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    Automotive Semiconductor Market Growth

    The global automotive semiconductor market is projected to grow at an average annual rate of 11 percent, reaching $143 billion by 2029.

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    LG's EV Vision

    LG aims to showcase its vision for the future of mobility, focusing on in-vehicle experiences and an advanced mobility ecosystem.

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    LG's EV Component Division Growth

    LG's EV components division, including infotainment systems, e-powertrain, and headlamps, has seen consistent growth since its inception, with sales reaching a record high in the second quarter.

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    LG's EV Order Backlog

    Due to the surge in electric vehicles, LG's EV unit anticipates its order backlog to reach 100 trillion won by year-end.

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    LG's Future Mobility Vision

    LG aims to become a leader in the global future mobility sector by applying its expertise in home appliances and technology to create innovative mobility solutions.

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    Transformable, Explorable, Relaxable

    These are LG's three customer experience themes for automobiles, emphasizing personalization and enhanced comfort within the vehicle.

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    LG's Approach to Mobility Solutions

    LG leverages its strengths in displays, home appliances, and digital health technologies to make cars smarter and more user-friendly.

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    LG's Acquisitions

    LG expanded its automotive electronics business through acquisitions like ZKW Group (car lighting) and LG Magna (EV powertrain), demonstrating a commitment to the sector.

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    LG's 'Smart Life Solution Company' Vision

    LG's objective is to seamlessly connect and enhance customer experiences across various aspects of daily life, from home appliances to mobility.

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    ThinQ UP 2.0

    LG's innovative solution that turns home appliances into interconnected lifestyle tools, enhancing home experience and connecting it to the future vision of smart life.

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    LG's Opportunity in Electric and Autonomous Vehicles

    LG sees the shift towards electric and autonomous vehicles as a chance to bring fresh value to the mobility industry by providing innovative solutions.

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    'Taking Life's Good on the Road'

    This is the theme of LG's press conference at IAA Mobility, encapsulating their vision for transforming the mobility ecosystem and improving the customer experience.

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    LG's Multi-Sector Strategy

    LG combines its expertise in home appliances, IT, and automotive sectors to enhance customer experience in vehicles.

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    e-Powertrain Focus

    LG prioritizes strengthening its e-Powertrain products and establishing overseas manufacturing bases for faster customer response.

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    Premium Headlamp Expansion

    LG seeks to increase premium headlamp sales while improving production efficiency.

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    WebOS as a Revenue Stream

    LG's webOS platform generates significant revenue through content and services, contributing to the company's growth.

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    Dual-Track TV Strategy

    LG focuses on both high-end OLED and QNED TV lineups to dominate the premium TV market.

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    LG's Transformation into Media Powerhouse

    LG is actively developing its webOS platform and content services to become a major player in the media and entertainment industry.

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    LG Business Solutions' Focus

    LG prioritizes IT products like gaming monitors and LG gram laptops for government and educational institutions.

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    Shifting to Integrated Solutions

    LG's B2B business is transitioning from selling individual products to providing comprehensive solutions, like combining different technologies for a complete system.

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    LG's Business Transformation

    LG is shifting from a hardware-focused company to a platform-based service business model, offering subscriptions and solutions for their appliances.

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    LG's New Revenue Streams

    LG aims to increase revenue through subscriptions for their appliances and by showing ads on their TVs.

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    LG's 'Customer Engagement' Model

    LG aims to engage customers through services and content on their existing appliances, like smart TVs.

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    LG's Smart Life Solutions Goal

    LG aims to become a 'smart life solutions company' by 2030, offering services that integrate seamlessly into customers' homes.

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    Revenue Growth Target

    LG aims to increase revenue from $51 billion to $78 billion in the next six and a half years.

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    LG's Software Upgrades

    LG offers software upgrades for their appliances, adapting them to different environments and needs, like a change of home or climate.

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    LG's Focus on Connected Home

    LG leverages its existing fleet of 200 million smart TVs to expand into content and services, like streaming and subscriptions.

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    LG's Premium TV Line

    LG's OLED and QNED TVs showcase high-quality picture and sound, attracting consumers in the premium segment.

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    Study Notes

    LG's Evolution from Low-Cost to High-End

    • LG, formerly Lucky Goldstar, transitioned from a low-cost to a high-end appliance and electronics brand in the 1990s.
    • The brand repositioning included a change in slogan. Life's Good has replaced the earlier one
    • LG now offers a luxury line, LG Signature, competing with established US and European brands in the premium appliance market.

    LG's Strategy for Upmarket Expansion

    • The pivot to upscale wasn't immediate, instead, LG focused on consistent quality and innovation over a longer period
    • LG erased its previous branding and created a new identity
    • LG recognized the value of long-term brand-building and product development as crucial for establishing a luxury status.

    Paradox Promise Approach

    • LG's strategy leveraged a "Paradox Promise" approach. This involved acknowledging conflicting customer desires and meeting them without compromise
    • This strategy targeted customers who value both high quality and high value.
    • Examples of a Paradox Promise include product features that offer both affordability and luxury.

    Building a Credible Reputation

    • LG meticulously built a reputation for reliability and innovation.
    • External recognition in consumer satisfaction surveys (J.D. Power, American Customer Satisfaction Index®, ACSI) underscored the successful strategy.
    • This focus on reputation and quality preceded the launch of upscale products.

    LG's Smartphone Business

    • LG's flagship smartphone business is facing significant financial difficulties, experiencing operating losses in the 2015-2020 timeframe
    • Different scenarios for the future of that business, including restructuring, potential sale, and downsizing, are being considered
    • The short-term financial concerns outweigh the need for brand loyalty

    LG's 2020 Financial Results

    • LG reported record-high revenues and operating profits in 2020
    • Sales growth was particularly prominent in premium home appliances and OLED TVs
    • Strong performance in vehicle component solutions contributed to the overall success

    LG's Future Expansion into New Sectors

    • LG is actively pursuing new growth areas such as electric vehicles (EVs) and autonomous vehicle technologies
    • The company's move into the future mobility sector aligns with global trends towards sustainability and electric transportation.
    • LG is cooperating with other companies to develop and improve the future of mobility.

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