Lean Six Sigma in Service Companies
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Questions and Answers

What is the primary goal of combining Lean and Six Sigma in service companies?

  • Reduction of personnel costs
  • Maximization of inventory levels
  • Improvement in efficiency with lower costs and higher quality (correct)
  • Increase in product features

    • Which of the following is NOT a benefit of implementing Lean practices in offices?

  • Reduced lead time
  • Higher product complexity (correct)
  • Increased flexibility and responsiveness
  • Improved utilization of personnel

    • In the SIPOC model, what does 'P' stand for?

  • Product
  • Presentation
  • Process (correct)
  • Performance

    • Which type of business process has a direct impact on the customers?

    <p>Core business processes</p> Signup and view all the answers

    What is one of the roles of management processes in business?

    <p>Guide and control core and support processes</p> Signup and view all the answers

    Which aspect is crucial to evaluate during stakeholder analysis?

    <p>Whether they have a positive or negative stake in the project</p> Signup and view all the answers

    What constitutes the DMAIC methodology in Lean Six Sigma?

    <p>Define, Measure, Analyze, Improve, Control</p> Signup and view all the answers

    Which is an essential aspect of defining project scope in Lean Six Sigma?

    <p>Conducting voice of the customer analysis</p> Signup and view all the answers

    What is the primary characteristic of an assemble-to-order production system?

    <p>Basic parts are manufactured and assembled quickly once an order is received.</p> Signup and view all the answers

    Which production approach creates additional wait time for the consumer?

    <p>Make-to-order</p> Signup and view all the answers

    In which scenario is an engineer-to-order system commonly used?

    <p>Designing a custom house based on unique specifications.</p> Signup and view all the answers

    What is a benefit of using machine learning for sales forecasting in the supply chain?

    <p>It captures sales impact based on past events and builds future forecasts.</p> Signup and view all the answers

    How does demand uncertainty affect supply chain operations?

    <p>It necessitates improved information sharing and operational policies.</p> Signup and view all the answers

    What percentage of stock improvement is reported in the proOrder SaaS use case?

    <p>90%</p> Signup and view all the answers

    What is a defining feature of the cycle view of the supply chain?

    <p>It outlines both the processes involved and their owners.</p> Signup and view all the answers

    What is the efficiency improvement achieved by the NLP and RPA implementation with SAP in the industrial B2B use case?

    <p>Improvement in productivity by 30%</p> Signup and view all the answers

    How does McDonald's production process vary based on their schedule?

    <p>They may use make-to-order for popular items while applying assemble-to-order for less demanded products.</p> Signup and view all the answers

    In the context of supply chains, what advantage does the use case involving Leroy Merlin and VEKIA offer retailers?

    <p>It helps to anticipate future sales and optimize delivery processes.</p> Signup and view all the answers

    What role does planning serve in the supply chain cycle view?

    <p>It acts as a glue connecting the different parts of the process.</p> Signup and view all the answers

    What is the effect of increasing order sizes on supplier relationships?

    <p>It complicates logistics management.</p> Signup and view all the answers

    What does the Hubble platform provide in supply chain management?

    <p>Realtime questioning about products, documents, and flow in the supply chain.</p> Signup and view all the answers

    What is a significant limitation of AI as highlighted in the content?

    <p>AI does not possess consciousness or emotional intelligence.</p> Signup and view all the answers

    Which percentage reflects the division of supervised and non-supervised learning in machine learning as stated?

    <p>90% supervised, 10% non-supervised.</p> Signup and view all the answers

    What role do humans maintain in the functionality of AI systems?

    <p>Complete control and responsibility.</p> Signup and view all the answers

    How does Generative AI generate text according to the content?

    <p>By predicting the next word based on the likelihood of usage.</p> Signup and view all the answers

    What has been noted about job displacement fears related to AI?

    <p>They are exaggerated, especially concerning creativity and complex decision-making.</p> Signup and view all the answers

    What is a common issue faced by AI systems as mentioned in the content?

    <p>Hallucinations or errors based on their training data.</p> Signup and view all the answers

    What does Natural Language Processing enable users to do?

    <p>Interact with machines to express needs and receive responses.</p> Signup and view all the answers

    Which of the following is a method mentioned for using LLM in AI?

    <p>Utilize Platform As A Service for access.</p> Signup and view all the answers

    Which factor is least likely to contribute to an increase in surplus when outsourcing to a third party?

    <p>Scale of operations</p> Signup and view all the answers

    What is a major risk associated with using a third party in supply chains?

    <p>Inability to meet demand on time</p> Signup and view all the answers

    In what scenario does a firm gain the most by outsourcing to a third party?

    <p>Small, highly uncertain needs shared with other firms</p> Signup and view all the answers

    When evaluating supplier performance, which of the following costs should not be overlooked?

    <p>Acquisition, ownership, and post-ownership costs</p> Signup and view all the answers

    What type of procurement method is most appropriate when acquisition costs are the main concern?

    <p>Auctions</p> Signup and view all the answers

    Which of the following is a post-ownership cost to be considered in total cost of ownership?

    <p>Environmental cost</p> Signup and view all the answers

    What is a potential negative impact of relying on third-party suppliers?

    <p>Loss of supply chain visibility</p> Signup and view all the answers

    Which statement regarding supplier auctions is correct?

    <p>Auctions should not be used if ownership or post-ownership costs are significant.</p> Signup and view all the answers

    What should supply chain strategy be aligned with?

    <p>Competitive strategy</p> Signup and view all the answers

    Which factor does NOT influence the capacity profile in asset/resource planning?

    <p>Customer demographics</p> Signup and view all the answers

    What is a key consideration when determining sourcing strategy?

    <p>Local or offshore sourcing</p> Signup and view all the answers

    What does shaping demand involve in the context of supply chain processes?

    <p>Dealing with promotions</p> Signup and view all the answers

    Which of the following best represents the concept of demand uncertainty?

    <p>Variability in customer demand conditions</p> Signup and view all the answers

    In supply chain segmentation, what is crucial to consider?

    <p>Efficient vs. responsive supply chains</p> Signup and view all the answers

    When considering the location of resources, what factor is least likely to influence the decision?

    <p>Customer class sizes</p> Signup and view all the answers

    What does strategic fit begin with according to the discussed methodology?

    <p>Understanding customer needs and demand uncertainty</p> Signup and view all the answers

    Study Notes

    Supply Chain Management

    • Supply chain encompasses all stages directly or indirectly involved in fulfilling a customer request
    • Stages include supplier, manufacturer, distribution center, retailer, and customer.
    • Each stage interacts through flows of products, information, and funds.
    • Supply chain management involves managing the chain of supplies.
    • A goal of supply chain management is satisfying customer needs while also generating profit.

    Supply Chain Management Objectives

    • Primary purpose: Satisfying customer needs
    • Secondary purpose: Generating profit for the supply chain itself
    • Supply chain surplus = Customer value - Supply chain cost
    • Customer value: Maximum amount a customer is willing to pay for a product/service.

    Importance of Supply Chain Decisions

    • Close connection between supply chain management, product design, and flow of supply (products, information, funds)
    • The success of a company depends on how well the supply chain is adapted for its changing environment..

    Supply Chain Decisions Categories

    • Strategy: Deciding on the network configuration, processes for each stage, over 1-5 years.
    • Tactics: Planning and operations, focusing on maximizing surplus given constraints, weekly to daily timeframes.

    Supply Chain Decision Phases

    • Decisions related to product, information, and funds flow.
    • Decisions frequency and timeframe apply to decisions.

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    Supply Chain Management PDF

    Description

    This quiz explores the integration of Lean and Six Sigma methodologies in service companies. Test your knowledge on SIPOC, DMAIC, and the impact of business processes on customer satisfaction. Learn about stakeholder analysis, production systems, and the benefits of machine learning in sales forecasting.

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