Podcast
Questions and Answers
Which one of the following is considered value-added work?
Which one of the following is considered value-added work?
- Reworking parts
- Entering data into computer system for regulatory reports (correct)
- Collecting payments from customers
- Inspecting products for defects
Which one of the following is a major category of waste?
Which one of the following is a major category of waste?
- Assisting customers in finding the right financial product
- Assembling the product
- Overextension of capacities (correct)
- Building quality into all steps of the process
Lean focuses on the elimination of waste, variation, and work imbalance. What must each step in Lean create for the customer?
Lean focuses on the elimination of waste, variation, and work imbalance. What must each step in Lean create for the customer?
- Efficiency
- Value (correct)
- Profit
- Capacity
Which one of the following is a driver of waste?
Which one of the following is a driver of waste?
What is the Lean objective?
What is the Lean objective?
What are the two key drivers of waste in organizations?
What are the two key drivers of waste in organizations?
Which of the following is a key goal of Lean philosophy?
Which of the following is a key goal of Lean philosophy?
What is the definition of a standard in Lean philosophy?
What is the definition of a standard in Lean philosophy?
What are the three views in Lean Production Standards?
What are the three views in Lean Production Standards?
What is the purpose of Takt Time in Lean philosophy?
What is the purpose of Takt Time in Lean philosophy?
What are the 5 phases of Modern Six Sigma?
What are the 5 phases of Modern Six Sigma?
What percentage of information does a human collect through sight, according to the text?
What percentage of information does a human collect through sight, according to the text?
What is the purpose of Visual Management, according to the text?
What is the purpose of Visual Management, according to the text?
What is the purpose of the DMAIC method, according to the text?
What is the purpose of the DMAIC method, according to the text?
What criteria should be considered when selecting Lean Six Sigma projects?
What criteria should be considered when selecting Lean Six Sigma projects?
Which of the following is a key step in the SIPOC methodology?
Which of the following is a key step in the SIPOC methodology?
What must be done before identifying necessary inputs and suppliers in the SIPOC methodology?
What must be done before identifying necessary inputs and suppliers in the SIPOC methodology?
Which of the following criteria should be considered first when selecting Lean Six Sigma projects?
Which of the following criteria should be considered first when selecting Lean Six Sigma projects?
What is the purpose of selecting well-defined improvement projects?
What is the purpose of selecting well-defined improvement projects?
What is the key objective of Lean philosophy?
What is the key objective of Lean philosophy?
What is the purpose of Visual Management?
What is the purpose of Visual Management?
Which methodology is used to arrive at a data-driven solution in Lean Six Sigma?
Which methodology is used to arrive at a data-driven solution in Lean Six Sigma?
What is the purpose of the Define phase in the DMAIC methodology?
What is the purpose of the Define phase in the DMAIC methodology?
What is the purpose of the Measure phase in the DMAIC methodology?
What is the purpose of the Measure phase in the DMAIC methodology?
What is the purpose of the Analyze phase in the DMAIC methodology?
What is the purpose of the Analyze phase in the DMAIC methodology?
What is the purpose of the Improve phase in the DMAIC methodology?
What is the purpose of the Improve phase in the DMAIC methodology?
What is the purpose of the Voice of the Customer (VOC) in Lean Six Sigma?
What is the purpose of the Voice of the Customer (VOC) in Lean Six Sigma?
Which of the following is an example of a reactive VOC system?
Which of the following is an example of a reactive VOC system?
Which of the following is a guideline for surveying?
Which of the following is a guideline for surveying?
What are the needs, wants, expectations, and preferences of the people who constitute the business itself called?
What are the needs, wants, expectations, and preferences of the people who constitute the business itself called?
Which of the following is an example of the Voice of Team (VOT)?
Which of the following is an example of the Voice of Team (VOT)?
Which one of the following is the purpose of the SIPOC methodology?
Which one of the following is the purpose of the SIPOC methodology?
What is the formula for calculating process yield?
What is the formula for calculating process yield?
What is the formula for calculating Process DPMO (Nonconform Rate)?
What is the formula for calculating Process DPMO (Nonconform Rate)?
What is the formula for calculating Rolled Throughput Yield?
What is the formula for calculating Rolled Throughput Yield?
What is the purpose of calculating Rolled Throughput Yield?
What is the purpose of calculating Rolled Throughput Yield?
What is the formula for calculating Cycle Time using Little's Law?
What is the formula for calculating Cycle Time using Little's Law?
What is the formula for calculating TAKT Time?
What is the formula for calculating TAKT Time?
What is the purpose of Work Sequence in Standard Operations?
What is the purpose of Work Sequence in Standard Operations?
What does OEE/TRS measure in equipment production process?
What does OEE/TRS measure in equipment production process?
Which of the following is NOT a factor that contributes to downtime in production?
Which of the following is NOT a factor that contributes to downtime in production?
What is the formula for calculating OEE or TRS?
What is the formula for calculating OEE or TRS?
What is the purpose of translating VOC (Voice of the Customer) into CTQs (Critical to Quality)?
What is the purpose of translating VOC (Voice of the Customer) into CTQs (Critical to Quality)?
Which of the following is a key deliverable of the Define Phase in the DMAIC methodology?
Which of the following is a key deliverable of the Define Phase in the DMAIC methodology?
What is the value stream?
What is the value stream?
What is the purpose of the Priority Matrix in Lean Six Sigma?
What is the purpose of the Priority Matrix in Lean Six Sigma?
What is the formula for calculating % VA (Value-Added) using the Value Stream Mapping (VSM) methodology?
What is the formula for calculating % VA (Value-Added) using the Value Stream Mapping (VSM) methodology?
What is the key objective of Lean philosophy?
What is the key objective of Lean philosophy?
What is the purpose of the current state value stream map in Lean Six Sigma?
What is the purpose of the current state value stream map in Lean Six Sigma?
Which technique is used to identify root causes by asking 'Why' multiple times?
Which technique is used to identify root causes by asking 'Why' multiple times?
What is the purpose of the 5 Why Technique?
What is the purpose of the 5 Why Technique?
What is the purpose of the Analyze phase in the DMAIC methodology?
What is the purpose of the Analyze phase in the DMAIC methodology?
What is the purpose of an Ishikawa Diagram?
What is the purpose of an Ishikawa Diagram?
What is a common mistake to avoid when using an Ishikawa Diagram?
What is a common mistake to avoid when using an Ishikawa Diagram?
What does an Ishikawa Diagram graphically display?
What does an Ishikawa Diagram graphically display?
What is the purpose of an Ishikawa Diagram in problem-solving?
What is the purpose of an Ishikawa Diagram in problem-solving?
What is the purpose of the 5S+1 tool in Lean?
What is the purpose of the 5S+1 tool in Lean?
Which of the following is NOT one of the 5S+1 objectives?
Which of the following is NOT one of the 5S+1 objectives?
What does the EL-CO-MO-RE acronym stand for in waste reduction?
What does the EL-CO-MO-RE acronym stand for in waste reduction?
What is the purpose of the S2 - Store or Set in Order step of the 5S process?
What is the purpose of the S2 - Store or Set in Order step of the 5S process?
What is the formula for calculating Changeover time in Lean?
What is the formula for calculating Changeover time in Lean?
Which step of the 5S process involves cleaning up machines, equipment, floors, and walls?
Which step of the 5S process involves cleaning up machines, equipment, floors, and walls?
Which of the following is NOT a principle of Quick Changeover, according to the text?
Which of the following is NOT a principle of Quick Changeover, according to the text?
What is the definition of INTERNAL in Quick Changeover, according to the text?
What is the definition of INTERNAL in Quick Changeover, according to the text?
What is the definition of EXTERNAL in Quick Changeover, according to the text?
What is the definition of EXTERNAL in Quick Changeover, according to the text?
What is the purpose of a Cause-and-Effect Diagram?
What is the purpose of a Cause-and-Effect Diagram?
What is the main difference between an I-Shaped Cell and a U-Shaped Cell?
What is the main difference between an I-Shaped Cell and a U-Shaped Cell?
What is the purpose of Source Inspection in error-proofing?
What is the purpose of Source Inspection in error-proofing?
What is the distinction between defects and errors?
What is the distinction between defects and errors?
What are the types of Error-Proofing Devices?
What are the types of Error-Proofing Devices?
Which of the following is a characteristic of Kanban?
Which of the following is a characteristic of Kanban?
What is the ultimate goal of Kanban?
What is the ultimate goal of Kanban?
What is the purpose of Supermarkets in a pull system?
What is the purpose of Supermarkets in a pull system?
What is the benefit of Kitting in assembly environments?
What is the benefit of Kitting in assembly environments?
Which one of the following is an example of a Pull production system?
Which one of the following is an example of a Pull production system?
Which one of the following is a necessary element for a Pull production system?
Which one of the following is a necessary element for a Pull production system?
Which one of the following is a characteristic of a Push production system?
Which one of the following is a characteristic of a Push production system?
Which one of the following is a benefit of holding finished goods inventory?
Which one of the following is a benefit of holding finished goods inventory?
Which one of the following is a characteristic of a Pull production system?
Which one of the following is a characteristic of a Pull production system?
What is the purpose of the Improve phase in the DMAIC methodology?
What is the purpose of the Improve phase in the DMAIC methodology?
Which phase of the process improvement cycle involves monitoring targets and CTQs to ensure the implemented improvements have a positive result?
Which phase of the process improvement cycle involves monitoring targets and CTQs to ensure the implemented improvements have a positive result?
What is the best way to answer the question 'Did My Process Improve' in the process improvement cycle?
What is the best way to answer the question 'Did My Process Improve' in the process improvement cycle?
Which technique is used on the workspace to detect abnormalities and immediately engage corrective actions?
Which technique is used on the workspace to detect abnormalities and immediately engage corrective actions?
What needs to be done to reflect new procedures in the process improvement cycle?
What needs to be done to reflect new procedures in the process improvement cycle?
What is the purpose of the Impact Analysis?
What is the purpose of the Impact Analysis?
Which of the following is a key factor for a successful Lean implementation?
Which of the following is a key factor for a successful Lean implementation?
What do studies show about organizational changes?
What do studies show about organizational changes?
What are the top two reasons for the inability to innovate and unwillingness to change?
What are the top two reasons for the inability to innovate and unwillingness to change?
Why is it important to create a sense of urgency in change management?
Why is it important to create a sense of urgency in change management?
What is the purpose of building a guiding coalition in change management?
What is the purpose of building a guiding coalition in change management?
Which one of the following is NOT a purpose of the RACI matrix?
Which one of the following is NOT a purpose of the RACI matrix?
How should a training need be expressed?
How should a training need be expressed?
Why is it important to communicate the vision?
Why is it important to communicate the vision?
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Study Notes
Steps for Creating a Cause-and-Effect Diagram
- Step 1: Review the focused problem - high number of "major errors" caught in the last editing stage
- Step 2: Identify possible causes - reporters not reviewing grammar, copyeditors too busy, reporters unaware of correct grammar, etc.
- Step 3: Sort possible causes into reasonable clusters - clusters include grammar errors, use of spellchecker, copyeditors busy with facts, etc.
- Step 4: Choose a cluster and label a main bone - cluster labeled "Copyeditors busy tracking down facts"
- Step 5: Develop and arrange bones for that cluster - additional items added to the cluster, such as poor typing skills and spellchecker not user-friendly
- Steps 6-8: Complete diagram and select causes to verify - diagram includes causes like grammar errors, misspelled words, and lack of spellchecker use
- Results of accuracy checks unclear, high number of wrong names, numbers, and facts are also mentioned.
- Cause-and-effect diagram helps identify and organize possible causes, but verification is needed before taking action.
- Group activity: Creating an Ishikawa diagram - instructions for creating a cause-and-effect diagram as a team
- Short loop and analyze phase outcome - identification of root causes and key inputs for major wastes and problem areas.
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