Podcast
Questions and Answers
A group member who dominates discussions due to being generally talkative and unaware of the impact on others is best described as which type of chronic talker?
A group member who dominates discussions due to being generally talkative and unaware of the impact on others is best described as which type of chronic talker?
- The distracter
- The show-off
- The nervous member
- The rambler (correct)
A leader notices a group member consistently attempting to bring up unrelated topics and creating distractions. Which action would be the MOST appropriate initial response?
A leader notices a group member consistently attempting to bring up unrelated topics and creating distractions. Which action would be the MOST appropriate initial response?
- Talk to the member privately about their behavior. (correct)
- Immediately ask the member to leave the group.
- Encourage other members to confront the distracter.
- Publicly reprimand the member for disrupting the group.
Which of the following strategies is LEAST likely to be effective when dealing with a dominator in a group setting?
Which of the following strategies is LEAST likely to be effective when dealing with a dominator in a group setting?
- Ignoring the dominator's behavior in hopes it will subside. (correct)
- Discussing the behavior privately with the dominator.
- Establishing clear group rules.
- Assigning the dominator a specific task that makes them feel valued.
What is the primary risk associated with a 'rescuing member' in a group?
What is the primary risk associated with a 'rescuing member' in a group?
A group member consistently disagrees with suggestions and expresses negativity, hindering the group's progress. What should be the leader’s first course of action?
A group member consistently disagrees with suggestions and expresses negativity, hindering the group's progress. What should be the leader’s first course of action?
Which of the following scenarios best illustrates a resistant member who is primarily resistant to change rather than the group itself?
Which of the following scenarios best illustrates a resistant member who is primarily resistant to change rather than the group itself?
What is the MOST appropriate initial strategy for a leader to employ when they suspect a member is trying to undermine their authority or sabotage the group process?
What is the MOST appropriate initial strategy for a leader to employ when they suspect a member is trying to undermine their authority or sabotage the group process?
What is a potential negative consequence of a leader allowing excessive negative feedback towards a single member?
What is a potential negative consequence of a leader allowing excessive negative feedback towards a single member?
Which of the following is the MOST effective way to address a chronic talker in a group without directly calling them out in front of everyone?
Which of the following is the MOST effective way to address a chronic talker in a group without directly calling them out in front of everyone?
A leader notices a member consistently interrupting others and asserting their opinions as superior. What initial approach is BEST for addressing this behavior?
A leader notices a member consistently interrupting others and asserting their opinions as superior. What initial approach is BEST for addressing this behavior?
What is the MAIN goal of setting ground rules in a group setting?
What is the MAIN goal of setting ground rules in a group setting?
A member consistently attempts to gain the leader’s favor and reacts negatively when they don’t receive perceived special attention. This behavior likely stems from:
A member consistently attempts to gain the leader’s favor and reacts negatively when they don’t receive perceived special attention. This behavior likely stems from:
How does a “show-off” type of chronic talker primarily seek attention in a group?
How does a “show-off” type of chronic talker primarily seek attention in a group?
A member consistently expresses negative expectations about the group's helpfulness and refuses to participate. What is the most likely underlying cause of this resistance?
A member consistently expresses negative expectations about the group's helpfulness and refuses to participate. What is the most likely underlying cause of this resistance?
What is the potential risk of prematurely asking a negative or resistant member to leave the group?
What is the potential risk of prematurely asking a negative or resistant member to leave the group?
What is the MOST appropriate initial response when a leader realizes a member is trying to 'get the leader'?
What is the MOST appropriate initial response when a leader realizes a member is trying to 'get the leader'?
Which action is LEAST likely to be effective in managing a member who consistently tries to distract the group?
Which action is LEAST likely to be effective in managing a member who consistently tries to distract the group?
In which scenario should the leader consider allowing group members, rather than the leader, to provide support and guidance to a resistant member?
In which scenario should the leader consider allowing group members, rather than the leader, to provide support and guidance to a resistant member?
A group member often makes comments showing persistent rambling and repetition. What is the potential impact?
A group member often makes comments showing persistent rambling and repetition. What is the potential impact?
Which of the following is a primary factor in determining if a group member is a 'chronic talker'?
Which of the following is a primary factor in determining if a group member is a 'chronic talker'?
A member consistently asks irrelevant questions of the leader. What might this indicate?
A member consistently asks irrelevant questions of the leader. What might this indicate?
Which of the following approaches is MOST effective for managing a 'negative member' whose negativity persists despite attempts to address it?
Which of the following approaches is MOST effective for managing a 'negative member' whose negativity persists despite attempts to address it?
What is a key difference between a 'nervous member' and a 'show-off' when both exhibit chronic talking behavior?
What is a key difference between a 'nervous member' and a 'show-off' when both exhibit chronic talking behavior?
A member is resistant and says he does not know why he has to be at the meeting and does not see how the group can be helpful. What is the leader's MOST appropriate first step?
A member is resistant and says he does not know why he has to be at the meeting and does not see how the group can be helpful. What is the leader's MOST appropriate first step?
Which of the following leader behaviors is MOST likely to cause members to 'get the leader'?
Which of the following leader behaviors is MOST likely to cause members to 'get the leader'?
Flashcards
Chronic Talker
Chronic Talker
Characterized by rambling and repetition, preventing other members from discussing their concerns.
Nervous Member (Chronic Talker)
Nervous Member (Chronic Talker)
Talks to hide nervousness, often the first to answer questions or volunteer.
Rambler (Chronic Talker)
Rambler (Chronic Talker)
Dominates discussions with long, trivial stories and often repeats themselves.
Show Off (Chronic Talker)
Show Off (Chronic Talker)
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Dominator
Dominator
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Distracter
Distracter
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Rescuing Member
Rescuing Member
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Negative Member
Negative Member
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Resistant Member
Resistant Member
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Member Who Tries to 'Get the Leader'
Member Who Tries to 'Get the Leader'
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Study Notes
- A leader must be prepared to deal with many situations when leading groups.
Common Problems
The Chronic Talker
- Often characterized by persistent rambling and repetition.
- Prevents other members from discussing their concerns.
- Group members may tune out or become frustrated.
Types of Chronic Talkers
- The nervous member: Talks to hide nervousness or as a means of self-control, often the first to answer questions and volunteers for tasks.
- The rambler: Dominates discussions unknowingly with long, trivial stories and repeats herself.
- The show off: Talks due to insecurity, seeking attention and trying to impress, often answering all questions and diverting the group.
Handling a Chronic Talker
- Determine if a member is a chronic talker by considering the span of time, frequency, relevance, prevention of others from talking, and the purpose behind their talking.
- Address the group in general, hoping the talkative member hears the message.
- Provide feedback (verbal or written).
- Call on other members to share their ideas, especially those who haven't spoken.
- Set ground rules
The Dominator
- A member who tries to rule the group, control situations, and manipulate others to agree.
- Gives directions authoritatively and interrupts other members' contributions.
- Emphasizes the superiority of his ideas.
How to Handle a Dominator
- Set ground rules
- Form dyads or triads to discuss matters before large-group discussion.
- Gently correct or use humor to convey the message to the entire group.
- Give the dominator tasks to make them feel special.
- Discuss their behavior privately.
- In extreme cases, request the dominator to leave the group.
The Distracter
- A member who seeks attention or avoids looking at themselves.
- Tries to get the group off task by bringing up unrelated subjects or irrelevant questions.
- Distracts members by making noises or moving around.
How to Handle a Distracter
- Talk to this member about his behavior in the group
- Ignoring comments or behavior to minimize the effects of the distracter.
The Rescuing Member
- A member attempts to smooth over negative feelings experienced by another member.
- Their comments may sound demeaning, which is not beneficial.
How to Handle a Rescuing Member
- Intervene kindly and quickly convey that sympathy is not always helpful.
- Enlighten the group about correct therapeutic methods of being in a group.
The Negative Member
- Constantly complains or disagrees, undermining the leader's goal of a positive tone.
How to Handle a Negative Member
- Talk to the person outside the group to understand their negativity.
- Avoid eye contact when asking questions to the group.
- Shift the focus to another person or topic when argumentative situations arise.
- Ask the member to leave or sit quietly if needed.
The Resistant Member
- Some members are resistant because they are forced to be in the group.
- Essential for the leader to pay attention when a member is seemingly working through her resistance.
- Examples of resistant members include those who question their presence, sit passively, focus on irrelevant topics, or resist personal change.
- Some members have negative expectations about the effectiveness of a group.
How to Handle a Resistant Member
- Let the member share his feelings in the group.
- Talk to him in a dyad or after the session and try to help them work through resistance.
- Do not focus on that member if they must remain in the group.
- Set up situations in which the member can share with other members, if they are opposed to the leader.
- If the member is opposed to the members, individual counseling may be the best way to help the member.
- It is important to distinguish between the member who is resisting the group process and the member who is resistant because she does not want to change something about herself or her situation.
The Member Who Tries to "Get the Leader"
- Sabotages the leader's efforts through disagreement, non-compliance, unanswerable questions, and talking during the leader's speech.
Leader behaviors that might provoke this
- Putting a member on the spot.
- Cutting off a member inappropriately.
- Not giving a member a chance to talk.
- Not following through with the group to circling back to a member’s issue.
- Allowing too much negative feedback.
- Lacking group control skills.
- Leading a boring group.
Other possible causes
- Frustration from non-voluntary participation.
- Projecting fears onto the leader.
- Transference of negative experiences with authority figures.
- Wanting to be the leader's "favorite" and reacting negatively when it doesn't happen.
How to Handle a Member Who Tries to "Get the Leader"
- Understand why the member is targeting the leader and correct the problem if possible.
- Shift the focus away from the power struggle.
- Form a dyad with the member.
- Talk to the member at the end of the session to gain information.
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