Lead Scoring and Funnel Metrics Quiz
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Questions and Answers

What type of marketing emphasizes creating market offerings and messages that engage consumers rather than interrupt them?

  • Traditional marketing
  • Digital marketing
  • Inbound marketing (correct)
  • Outbound marketing

What is one form of customer-engagement marketing mentioned in the text?

  • Print advertising
  • Consumer-generated marketing (correct)
  • Telemarketing
  • Direct mail marketing

Where might uninvited consumer-to-consumer exchanges take place according to the text?

  • TV commercials
  • Billboards
  • Radio ads
  • Blogs, video-sharing sites, and social media (correct)

How can companies involve consumers in shaping products and brand content?

<p>By inviting consumers to play an active role (C)</p> Signup and view all the answers

What is Partner Relationship Management about?

<p>Working with partners to bring greater value to customers (D)</p> Signup and view all the answers

What does Customer Lifetime Value (CLV) measure?

<p>The value a customer brings over their entire relationship with a company (A)</p> Signup and view all the answers

What is the primary goal of creating content for people in the evaluation stage?

<p>Convince them to push the 'buy' button (B)</p> Signup and view all the answers

What type of keywords should one target when creating content for the evaluation stage?

<p>Comparison-type keywords (A)</p> Signup and view all the answers

How can one address the final objections of potential customers?

<p>By providing content that addresses each objection (A)</p> Signup and view all the answers

What is a common tactic to provide a final 'nudge' to potential customers before they make a purchase?

<p>Utilizing urgency (D)</p> Signup and view all the answers

What is the business goal related to existing customers after the purchase decision is made?

<p>Retaining and converting them into brand evangelists (B)</p> Signup and view all the answers

What is the primary tactic for retaining existing customers and gaining their advocacy after the purchase?

<p>Providing help, support, and onboarding services (A)</p> Signup and view all the answers

What is used to calculate cost per lead or customer acquisition cost?

<p>Cost (D)</p> Signup and view all the answers

Which metric helps identify the number of leads entering the sales funnel and their sources?

<p>Entrances (C)</p> Signup and view all the answers

What is a good metric for brand awareness based on market discussions?

<p>Brand mentions (D)</p> Signup and view all the answers

What is used to measure customer experience in relation to brand consideration?

<p>Net promoter score (B)</p> Signup and view all the answers

Which action can be taken to measure brand loyalty effectively?

<p>Initiating user testing on the website (A)</p> Signup and view all the answers

What aspect results in a higher lead score according to the text?

<p>Increased prospect engagement (B)</p> Signup and view all the answers

What is the Customer Lifetime Value (CLV)?

<p>The average amount a single customer spends with a brand over time (A)</p> Signup and view all the answers

What does the Retention Rate measure?

<p>The percentage of customers making a second purchase within a defined period (A)</p> Signup and view all the answers

What do Customer Insights help businesses understand?

<p>Why sales are down for a particular product (A)</p> Signup and view all the answers

How is Customer Lifetime Value calculated?

<p>By averaging the amount spent by a single customer over time (A)</p> Signup and view all the answers

What does the Net Promoter Score measure?

<p>How likely customers are to refer the brand (A)</p> Signup and view all the answers

How do Customer Insights help businesses shape their service and product?

<p>By personalizing messaging based on customer feedback (A)</p> Signup and view all the answers

What is organic search?

<p>Results that come from search engines without payment (B)</p> Signup and view all the answers

What is the practice of optimizing webpages to increase traffic in organic search called?

<p>Search engine optimization (SEO) (B)</p> Signup and view all the answers

How can evergreen topics benefit a website in organic search?

<p>They can generate traffic for years after publication (C)</p> Signup and view all the answers

What does video marketing primarily focus on?

<p>Taking advantage of a highly engaging content format (A)</p> Signup and view all the answers

In advertising, what is the main concept behind paying media outlets to display your message?

<p>Gaining access to the audience of the media outlets (B)</p> Signup and view all the answers

Which marketing channel involves influencer marketing and affiliate marketing?

<p>Social Media (A)</p> Signup and view all the answers

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