Law Enforcement Support Technician Preparation Guide

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Questions and Answers

What is the consequence of willfully requesting, obtaining, or seeking to obtain records of criminal history under false pretenses?

Civil lawsuit

Misdemeanor (correct)

Fine and community service

Felony charge

Where should all requests for criminal history information (CHI) from external agencies be referred to?

The Chief of Police's Office

The Records and Fingerprint Bureau (correct)

The Police Commissioner's Office

The City Attorney's Office

What is the purpose of maintaining a log of dissemination?

To maintain a database of criminals

To monitor CHI requests

To ensure compliance with NRS 179A (correct)

To track criminal activity

What is considered dissemination of CHI?

Disclosure of the “No Record” status Signup and view all the answers

Who is responsible for ensuring compliance with state and federal requirements when disseminating CHI?

The LVMPD Signup and view all the answers

Why is a centralized area for CHI dissemination necessary?

To ensure compliance with laws, inter-local agreements, and contracts Signup and view all the answers

What is the primary purpose of providing electronic mail, internet, and telecommunications access to LVMPD employees?

To facilitate communication for the benefit of the Department Signup and view all the answers

What is prohibited when it comes to password security?

Sharing passwords without the express permission of a lieutenant or higher Signup and view all the answers

What is the consequence of divulging a password to another member?

The password will be changed as soon as the need for the shared password is no longer required Signup and view all the answers

What is a prohibited activity in the use of LVMPD electronic communication systems?

Transmitting threatening or harassing messages Signup and view all the answers

What is the purpose of a password in the LVMPD computer system?

To provide a unique user access code Signup and view all the answers

What is required to enter the LVMPD computer system?

A unique user access code Signup and view all the answers

What is the guiding principle for the values of the LVMPD?

I CARE Signup and view all the answers

What is the primary goal of the LVMPD in terms of crime reduction?

Strategic prevention and reduction of crime Signup and view all the answers

What is the primary focus of the LVMPD's mission?

Providing exceptional police services to the community Signup and view all the answers

What is the guiding principle for the department's goals?

SAFE Signup and view all the answers

What is the vision of the LVMPD?

For the Las Vegas community to be the safest in America Signup and view all the answers

What is the key to enabling the department to perform at the highest levels?

Prioritizing the mental and physical well-being of employees Signup and view all the answers

What is the primary goal of providing excellent customer service to both internal and external customers?

To ensure customer satisfaction and build trust Signup and view all the answers

Who are considered internal customers within the agency?

Employees working in other sections or bureaus within the agency Signup and view all the answers

What is the purpose of asking background questions in a conversation with a customer?

To gather information and evaluate how to assist the customer Signup and view all the answers

Why might customers resist answering background questions?

They may think the information is unnecessary Signup and view all the answers

How can you decrease resistance to background questions?

By explaining why the information is needed upfront Signup and view all the answers

What is the benefit of evaluating whether you are the best person to help the customer?

It helps you determine if you should direct the customer to a different person or department Signup and view all the answers

What is the primary purpose of the Automated Fingerprint Identification System (AFIS)?

To conduct searches of crime scene latent prints against the database Signup and view all the answers

What is the role of the LEST Senior in the chain of command?

To oversee the Records and Fingerprint Bureau Signup and view all the answers

What is the function of the Records Manager in the chain of command?

To manage the Records and Fingerprint Bureau Signup and view all the answers

What is the main benefit of using the Automated Fingerprint Identification System (AFIS)?

It enables high-speed searches and matches of fingerprints Signup and view all the answers

What is the role of the Deputy Chief in the East Community Policing Division?

To oversee the Lieutenant in the Laughlin Substation Signup and view all the answers

What is the purpose of searching newly acquired ten-print images against the existing database of fingerprints?

To see if the prints match another record in the system Signup and view all the answers

Study Notes

Dissemination of Criminal History Information (CHI)

The LVMPD complies with all state and federal requirements when disseminating criminal history information.
Willfully requesting, obtaining, or seeking to obtain records of criminal history under false pretenses is a misdemeanor.
All requests for CHI from criminal justice and non-criminal justice agencies (except those made from within the LVMPD) shall be referred to the Records and Fingerprint Bureau.
Disclosure of a "No Record" status is also considered dissemination of CHI.
The Records and Fingerprint Bureau is the centralized area for CHI dissemination.
The Bureau is responsible for maintaining a log of dissemination as required by NRS 179A.

Electronic Communications Guidelines

Electronic mail, internet, and telecommunications access are resources made available for LVMPD employees to communicate with each other and other entities.
These resources are not to be used for personal gain or to support non-departmental business or purposes.
Confidential information must be protected from unauthorized and/or inappropriate use.
Guidelines for use include:
- Only work-related activities are authorized.
- Circumventing passwords, user authentication, or other security measures is prohibited.
- Downloading or distributing copyrighted materials or software is prohibited.
- Unlawful activities or solicitations are prohibited.
- Transmitting threatening, obscene, or harassing messages is prohibited.

Computer and Password Security

A password is a unique user access code required to enter the computer system.
Passwords should not be shared or compromised without the express permission of a lieutenant or higher.
If a password needs to be divulged, it should be changed as soon as the need for the shared password is no longer required.

Department Vision, Values, Mission, and Goals

Vision: The safest community in America, achieved by injecting humanity into every interaction and building trust with citizens.
Values: Integrity, Courage, Accountability, Respect, Excellence (I CARE).
Mission: Provide exceptional police services in partnership with the community.
Goals: Strategic prevention and reduction of crime, Appreciate employees and those served, Foster leadership, accountability, and reform, Excel in communication, innovation, and technology (SAFE).

Customer Service

Internal customers are employees who work in other sections or bureaus within the agency.
External customers may include tourists, outside law enforcement agencies, military personnel, attorneys, and insurance companies.
Goal: Provide excellent customer service to both internal and external customers.

Background Questions

Purpose: To introduce the conversation, gather information, and evaluate if the customer needs to be directed to a different person or department.
Examples: Do you have a driver's license or state identification card? May I have your complete name? Have you ever been arrested by this agency?

Chain of Command

Records and Fingerprint Bureau and DSD Records Bureau:
- LEST Senior
- LEST Commander
- LEST Supervisor
- Records Manager
- Bureau Commander
- Division
Tourist Safety, West, and East Community Policing Divisions:
- LEST Senior
- LEST
- LEST Supervisor
- Admin Lieutenant
- Captain
- Deputy Chief
East Community Policing Division (Laughlin Substation):
- LEST Senior
- LEST
- LEST Supervisor
- Lieutenant
- Captain
- Deputy Chief

Introduction to Law Enforcement Computer Systems

Automated Fingerprint Identification System (AFIS):
- Converts ten-print fingerprint images and latent prints into a computer-readable digital format for searching and storing.
- Can conduct searches/matches at high speed.
- Functions: Search newly acquired ten-print images against the existing database, and search crime scene latent prints against the database to identify criminal suspects.

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Description

This quiz is based on the Las Vegas Metropolitan Police Department's vision, values, mission, and goals for law enforcement support technicians. It covers important information for the written exam and oral board questions.