Podcast
Questions and Answers
According to The Lanai Way, what are the two transformational things that Lanai is building simultaneously, and how do they reinforce each other?
According to The Lanai Way, what are the two transformational things that Lanai is building simultaneously, and how do they reinforce each other?
- A product people can't live without and a high-performance culture; they reinforce each other because strong culture accelerates product-market fit, and the race to product-market fit strengthens the culture (correct)
- An Al-powered platform and a diverse talent pipeline; they reinforce each other because diverse talent creates better Al, while Al success attracts more diverse candidates
- A profitable business model and a sustainable work environment; they reinforce each other because profitability enables better work conditions while sustainable practices attract loyal customers
- A customer-centric service and an employee-first organization; they reinforce each other because satisfied employees deliver better customer service, while happy customers create a positive work environment
In the TRUST Framework, what does the first 'T' stand for?
In the TRUST Framework, what does the first 'T' stand for?
- True Psychological Safety (correct)
- Tactical Execution
- Technology Integration
- Time Management
Which element of the TRUST Framework focuses on our ability to meet high standards and honor commitments?
Which element of the TRUST Framework focuses on our ability to meet high standards and honor commitments?
- Transformational Impact
- Structure
- Reliability (correct)
- Understanding
How does Lanai define empathy in the TRUST Framework?
How does Lanai define empathy in the TRUST Framework?
Which of the following is NOT one of Lanai's core values?
Which of the following is NOT one of Lanai's core values?
How does Lanai define success according to our Commitment value?
How does Lanai define success according to our Commitment value?
What does a '100% say/do ratio' refer to at Lanai?
What does a '100% say/do ratio' refer to at Lanai?
Lanai emphasizes the 'Platinum Rule' rather than the Golden Rule within their value of Community. What is the Platinum Rule?
Lanai emphasizes the 'Platinum Rule' rather than the Golden Rule within their value of Community. What is the Platinum Rule?
What does the Orange Chair represent in our meetings?
What does the Orange Chair represent in our meetings?
What is the purpose of the 'Guide to Me' document?
What is the purpose of the 'Guide to Me' document?
What framework does Lanai use for providing effective feedback?
What framework does Lanai use for providing effective feedback?
What is the DIRP model used for at Lanai?
What is the DIRP model used for at Lanai?
How should employees at Lanai allocate their time for maximum impact?
How should employees at Lanai allocate their time for maximum impact?
How does the concept of 'Representation' in Lanai's talent code connect directly to their Al product mission?
How does the concept of 'Representation' in Lanai's talent code connect directly to their Al product mission?
When evaluating engineering talent, what specific approach does Lanai take to evaluate '8+ Years of Valuable Engineering Experience'?
When evaluating engineering talent, what specific approach does Lanai take to evaluate '8+ Years of Valuable Engineering Experience'?
Flashcards
Lanai's two transformational things
Lanai's two transformational things
A profitable business model and a sustainable work environment. They reinforce each other because profitability enables better work conditions while sustainable practices attract loyal customers
TRUST Framework: "T"
TRUST Framework: "T"
True Psychological Safety
TRUST Framework: Reliability
TRUST Framework: Reliability
Our ability to meet high standards and honor commitments
Lanai definition of empathy
Lanai definition of empathy
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Lanai's core values (NOT)
Lanai's core values (NOT)
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Lanai's definition of success
Lanai's definition of success
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"100% say/do ratio" refers to
"100% say/do ratio" refers to
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Lanai's "Platinum Rule"
Lanai's "Platinum Rule"
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Orange Chair represents
Orange Chair represents
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Purpose of the "Guide to Me"
Purpose of the "Guide to Me"
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Study Notes
- The Lanai Way is a human-centered system where trust and values fuel high performance
Foundation & TRUST Framework
- The two transformational things that Lanai builds simultaneously are a profitable business model and a sustainable work environment
- These reinforce each other because profitability enables better work conditions while sustainable practices attract loyal customers
- In the TRUST Framework, the first "T" stands for True Psychological Safety
- The element of the TRUST Framework that focuses on meeting high standards and honoring commitments is Reliability
- Lanai defines empathy in the TRUST Framework as walking in others' shoes and treating them as they wish to be treated
Our Values: The Code That Powers Everything
- Competition is NOT one of Lanai's core values
- Lanai defines success according to their Commitment value as: Revenue = Customer Love
- A "100% say/do ratio" at Lanai refers to meeting all commitments and following through consistently
- Lanai emphasizes the "Platinum Rule" rather than the Golden Rule within their value of Community
- The Platinum Rule is to treat others as they wish to be treated, not as you would want to be treated
The Lanai Way in Practice
- The Orange Chair in Lanai's meetings represents an empty seat for their customers as a symbolic presence
- The purpose of the "Guide to Me" document is to help teammates understand each other's working styles
- Lanai uses the SBIF (Situation, Behavior, Impact, Forward) framework for providing effective feedback
- The DIRP model used at Lanai is for Decision-making (Decider, Input, Recommender, Performer)
- Employees at Lanai should allocate their time for maximum impact: 80% product/customer focus, 10% internal optimization, 10% context & connection
- In Lanai's talent code, "Representation" connects directly to their AI product mission by allowing Lanai to see around corners and eliminate bias in AI, providing a unique advantage
- When evaluating engineering talent, Lanai uses a specific approach to evaluate "8+ Years of Valuable Engineering Experience" by conducting skills-based assessments of technical capability rather than focusing on traditional pedigree markers
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