Laboratory Management Information Systems

Information Management

• A system designed to manage incoming and outgoing patient information effectively.
• Bizbox is a computer system utilized in hospitals for seamless patient information transfer.
• Effective communication is crucial in pathology for delivering laboratory services and results.

Communication

• Defined as the exchange of thoughts, messages, or information using speech, signals, writing, or behavior.
• Involves the art of using words effectively to impart information or ideas, utilizing various mediums like mail or telephone.
• Essential for transmitting ideas, attitudes, or beliefs between individuals or groups.

Importance of Communication in Management Theories

• Chester I. Barnard emphasized that developing and maintaining a system of communication is the first executive function.
• Hicks highlighted that organizational interaction relies heavily on effective communication between members.
• Peters and Waterman noted that communication methods in successful companies differ significantly from less successful organizations.

Organization of Laboratory Communication

• Organized information management is vital for educating clients on:
  • Appropriate utilization of laboratory services, including test orders, specimen collection, and turnaround times.
  • Extent of services offered, such as available tests and STAT testing protocols.
• Regulatory considerations encompass hours of operation, performance metrics, and necessary communication mandates.

Elements of a Communication Plan

• Define clear objectives and purpose for the communication plan.
• Use concise messaging tailored to the recipient's educational level, employing simple language when needed.
• Identify the structure for written communication to maintain consistency, using templates as a guide.

Recipients of Laboratory Communication

• Determine all stakeholders that require communication, such as medical staff, laboratory personnel, administration, and clients.
• Ensure that all relevant parties receive essential information to facilitate effective laboratory management.